Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello William, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any issues you encountered during your stay. We value your feedback and would appreciate the opportunity to address your concerns.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Teresa, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Handicap accessible lift chair for hot tub didnt work and battery wasnt charged when asked at front desk for it..they didnt or wouldnt go above and beyond to accommodate us in any way and they took $200 cash deposit when checking in and gave only $100 back.Should have called manager in right away knowing i told her we lived in Illinois and not a short trip and NEVER EVER HAVE I EVER HAD TO PAY BEFORE STAYING HAS ALWAYS BEEN AT CHECKOUT. NEVER AGAIN! LUCKY THEY GET ANY STARS! AMERICANS NEED TO RUN THESE HOTELS WHO SPEAK FLUENT ENGLISH!!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Laurie,I'm sorry to hear about your experience with our lift chair and the check-in process. We strive to assist all our guests promptly. Your feedback is valuable; please contact our management for further assistance. We appreciate your review and are constantly working on improving our services for all guests' comfort.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michelle,We appreciate you choosing to stay with us. Should you have any feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an even better experience.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Slight error on booking resulted in us paying twice. There is no mechanism for a refund despite actually staying there. Poor customer service.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Larry,We apologize for the inconvenience you experienced. Please contact our management team directly to assist you further with the refund process. Your feedback is valuable to us as we continuously improve our services.
par un voyageur
Publié le 17 sept. 2024
The check in process was awful. We were checking into multiple rooms because our golf teams were staying there and check in took almost 45 minutes, with no waiting. We had to pay for each room individually and run the credit card through for each room. After 2 times the card failed because of possible fraud, so we had to call the credit card company to approve the transactions. We told the desk person this would happen but they did not allow all rooms to be applied to one credit card transaction. It was ridiculous.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello William,We apologize for any inconvenience during your check-in process. It's important for our guests' security that our payment procedures are followed diligently, even in the case of multiple room bookings. Your feedback will be shared with the team for review and improvement purposes. We appreciate you bringing this to our attention and hope to better serve you in the future.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Bryan,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Only issue was bad smell of urine in bathroom.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Phillip, We appreciate your feedback regarding your recent stay. We encourage guests to notify us of any concerns during their stay so we can address them promptly. If you have any further feedback, please don't hesitate to contact us directly.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Holly,We are excited to hear that you had a fantastic stay with us! We hope to welcome you back soon for another enjoyable experience.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Everything was good but the pillows. They need new ones. If you can, bring your own pillows with.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Linda,Thank you for sharing your feedback with us. We appreciate your positive comments and will make sure to take your suggestion regarding pillows into consideration for future improvements. We hope you had an overall enjoyable stay at our hotel.
