Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello William, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any issues you encountered during your stay. We value your feedback and would appreciate the opportunity to address your concerns.
par un voyageur
Publié le 17 sept. 2024
The check in process was awful. We were checking into multiple rooms because our golf teams were staying there and check in took almost 45 minutes, with no waiting. We had to pay for each room individually and run the credit card through for each room. After 2 times the card failed because of possible fraud, so we had to call the credit card company to approve the transactions. We told the desk person this would happen but they did not allow all rooms to be applied to one credit card transaction. It was ridiculous.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello William,We apologize for any inconvenience during your check-in process. It's important for our guests' security that our payment procedures are followed diligently, even in the case of multiple room bookings. Your feedback will be shared with the team for review and improvement purposes. We appreciate you bringing this to our attention and hope to better serve you in the future.
par un voyageur
Publié le 20 août 2024 sur Hotels
The door was very hard to open and the tub did not drain in the shower
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Christina, We apologize for the inconvenience you experienced with the door and shower. We appreciate your feedback and will share it with our maintenance team for further improvement. Your comments are valuable to us as we strive to enhance our guests' experiences in the future.
par un voyageur
Publié le 16 août 2024 sur Expedia
Weird musty smell throughout. Not the cleanest place. Breakfast is served until 9:00 but was gone at 8:15 when we arrived. Staff was awesome, but communication was difficult as they all spoke broken English.
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Kelly,We appreciate your feedback on the musty smell and breakfast availability. Our team strives to provide excellent service despite language barriers. Your comments will be shared with the relevant departments for further review and improvement.
par un voyageur
Nice room
Publié le 14 août 2024 sur HotelsRoom was clean, quiet and bed comfortable
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Susan,We are delighted to hear that you found your room clean, quiet, and the bed comfortable. We strive to provide a relaxing and enjoyable stay for all our guests. Your feedback is valuable to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Gary,We regret to hear that your experience did not meet your expectations. Please contact us directly to share any specific feedback you may have from your stay. We appreciate your time and hope to welcome you back for a more enjoyable stay in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
Ice machines not working, room phone not working, cold breakfast, pool hours ridiculous, guest communication very poor.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Frank, We are sorry to hear about the challenges you experienced during your stay. Guest feedback is valuable, and we will share your concerns with the team to improve our services. For any further assistance or feedback, please feel free to reach out to our management team directly.
par un voyageur
Publié le 7 août 2024 sur Expedia
El hotel es cómodo y estaba limpio
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello Perla, Nos complace saber que apreci la comodidad y la limpieza de nuestras instalaciones durante su estancia. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
par un voyageur
Publié le 5 août 2024 sur Expedia
When stricken by a verified medical emergency hotel refused to refund or give a credit for rooms rented Don’t stay here !!! they are all about the money and dont care about the person
Commentaires de Gestion de l’hôtel
12 août 2024 par Manager, Gestion de l’hôtel
Hello Becky,We are sorry to hear about your experience and hope that you were able to receive the medical attention you needed. Our policies are designed to ensure fairness for all our guests. For any further inquiries regarding refunds, we recommend reaching out to our management team directly. Thank you for sharing your feedback with us.
par un voyageur
Not happy
Publié le 4 août 2024 sur HotelsOn the surface hotel appeared modern and clean but our room had a very strong ammonia pet urine odor that never went away.
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Carl, We apologize for the odor concern you experienced during your stay. We appreciate your feedback and will address this matter with our housekeeping team to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention and we hope you will consider staying with us again in the future.
