Note fondée sur 595 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024
Elevator did not work. Poor breakfast. In need of an update
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Thank you for sharing your feedback. We apologize for the inconvenience caused by the elevator and breakfast. We're actively working on updating and improving our facilities to provide a better experience for our guests. We appreciate your understanding and hope you'll give us another chance in the future!
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Hi Rebecca, Thank you for the perfect rating! We're thrilled to hear you had such a great experience. We look forward to welcoming you back soon!
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Thank you for your review! We’re glad to hear you had a good experience overall. If there's anything we can improve or any feedback you'd like to share, we'd love to hear it. We look forward to your next visit!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
It was easy to find...clean. Just needs the elevator fixed and somw refurbishing
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Thank you for your feedback! We’re happy to hear you had a positive experience. If there's anything specific we can do to improve or make your stay even better next time, feel free to let us know. We look forward to welcoming you again!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Nice place. Would stay there again, but will never use Expedia again.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Thank you for your kind words! We're glad you enjoyed your stay, and we appreciate your feedback. If you choose to book directly with us next time, we’ll ensure everything goes smoothly. We’d love to welcome you back anytime!
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Elevator wasn’t working, tub drain was plugged, overall not very clean.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the elevator, the tub drain, and cleanliness. We take these concerns seriously and will address them promptly to ensure they don’t affect future guests. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a better experience.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Pictures online are very misleading. Wasnt even sure if they were still in business when we arrived looked ran down and outdated. The room was clean and fine but the outside needed serious attention and the elevator was broke. So had to carry luggage up stairs
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that the appearance of the property did not meet your expectations, and we apologize for the inconvenience caused by the elevator being out of service. We’re currently working on improvements to the property, and your comments will help us address these concerns. We’re glad to hear the room was clean, and we appreciate your understanding. We hope you’ll consider staying with us again in the future as we continue to make updates.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
No funcionaba el ascensor y tuvimos que subir y bajar las maletas por la escalera. El aire acondicionado no enfriaba en condiciones. Lo dejamos encendido por la noche y el ruido era tan terrible que tuvimos que apagarlo porque no nos dejaba dormir... el calor que pasamos después tampoco nos dejó dormir. La piscina tenía el agua congelada. Desayuno aceptable. Lo único positivo el personal que fue amable en todo momento. Además, respecto al precio, de lo más caro que he pagado para este tipo de hoteles, y no lo merece en absoluto.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Nick B, Gestion de l’hôtel
Lamentamos mucho que su estancia no haya sido satisfactoria. Le pedimos disculpas por los inconvenientes con el ascensor, el aire acondicionado y la piscina, y entendemos que esto afectó su experiencia. Apreciamos que haya destacado la amabilidad de nuestro personal; sin embargo, tomaremos en cuenta sus comentarios sobre el precio y las condiciones de las instalaciones para mejorar en el futuro. Estamos trabajando para realizar las reparaciones y mejoras necesarias. Gracias por compartir su experiencia, y esperamos poder ofrecerle una mejor estancia en el futuro.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Nick B, Gestion de l’hôtel
Thank you so much for your fantastic 10 out of 10 rating! We’re thrilled to know you had such a great experience with us. Your feedback means a lot to our team, and we’re glad we could make your stay so enjoyable. We look forward to welcoming you back again soon!
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par jay, Gestion de l’hôtel
Dear Janis, Thank you for your survey. We do use these surveys to help us to keep improving our hotel. We hope that you will come back and visit us again.
