Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor cleaning
Publié le 19 mars 2024 sur HomeAwayThe place was dirty, shower curtain was super dirty liked they never had wash before, the carpet wasn’t vacuum, beds under sheets were hair look liked they just put a clean on top cuz underneath was hairs and dog hair as well , the kitchen stove was super dirty dishes dirty and pans to cook on top there’s only spoons and forks and 2 knives use . We have to bring our own propane cuz was not provided it on top of that the grill was nasty and dirty .
There’s only one tv working and was the leaving room one. Trash was left on the back of the house . No dishwasher there’s no curtains on the leaving room .
Everything was super dusty rooms carpet the dinner table was not even clean . Not worth paying wat we pay. Every year we rent different cabins in duck creek we always had a good experience on the stay . This it’s the first time I was disappointed I will give a 3 start rating only cuz I loved the area . Also they should tell the ppl how the weather to be l more and be prepared.
The day we arrived was snowing we knew that part but we couldn’t check in bit more early so the weather got worse by the time will be able to check in .
I will not recommend no one to stay on the cabin .
Commentaires de Gestion de l’hôtel
20 mars 2024 par VrboOwner, Gestion de l’hôtel
I want to sincerely apologize for the disappointing experience you had with us. Your feedback is crucial, and I deeply regret that we fell short of providing a memorable visit. We take your comments seriously and are actively working to address the issues you've highlighted. Please allow us the opportunity to make it right on your next visit. Your satisfaction means everything to us, and we appreciate your honesty.
par un voyageur
Publié le 16 juill. 2023 sur Expedia
par un voyageur
Not quite what I expected
Publié le 15 juin 2023 sur HomeAwayProperty met needs of group but I was embarrassed to be responsible for choosing this property.
Unexpected good:
There is an "adventure book" of trails, park maps, pictures, and activity ideas.
Digital check in check out process was pretty slick. Wifi worked just fine despite suggestions it may not. Neighborhood was quiet. Plenty of linens provided. Other reviews comment on communication issues, we were reached out to several times.
Unexpected bummers:
You get access to a digital guestbook with a lot of extra information the day of check in. Had I known some of the information prior to booking, I would have gone with another option or at least been able to plan better. Grill is listed as an amenity but guestbook informs you need to provide your own propane. Could have made it work but traveled across the country and by time we knew, it was too late. There is no place on-site to dispose of garbage. Luckily another family member brought their pickup and hauled the garbage for us so we didn't have to put it inside our SUV.
There is no dishwasher as listed.
I'm guessing the guests before us must have taken off with some of the furnishings. Only an old whisk broom, no dustpan. Not much for kitchen furnishings such as serving bowls. Lots of built up dust and grime on baseboards and under couch. No blinds on window by table and the sun shines right in eyes during normal dinner hours so only one side of table is pleasant to sit at.
We made it work fine but not what I anticipated.
par un voyageur
the place it was beautiful we love it . just a little more supervision in the cleaning part .
Publié le 10 sept. 2022 sur HomeAwayit was a 8 out of a 10 just because of the cleaning part more on this times of pandemic .
Commentaires de Gestion de l’hôtel
13 oct. 2022 par VrboOwner, Gestion de l’hôtel
Glad you enjoyed your stay and have noted your suggestion. Thank you. Do come back again soon.
par un voyageur
Beautiful location
Publié le 3 juill. 2022 sur HomeAwayThe house was great for a shared family vacation! We enjoyed seeing all the sites from this centrally located location. And the weather was amazing...
par un voyageur
Christiansen Cabin
Publié le 28 juin 2022 sur HomeAwayGreat experience! Would come here again.
par un voyageur
Our Awful Stay for Memorial Day Weekend
Publié le 31 mai 2022 sur HomeAwayI'm not one to write bad reviews, but this property was unenjoyable from the start. Upon arrival/inspection of the home, the electric stove had a glass like surface. The right side of it had a broken hole through it causing the biggest heating element to be unable to cook on. It allowed us to use the left side of the stove while the right side was inoperable due to the damage and exposed wires. The microwave does not heat up food, even after microwaving something that was room temperature for 5 minutes, it would not change in temperature. The second floor toilet leaked. When I addressed all of these problems to the property management, they brought a microwave but didn't even know where the bathroom was when explaining all of our concerns/complaints. The only thing that was addressed/fixed was the microwave. We found out the hard way that the fridge and freezer do not work. We attempted to freeze water to make ice on Thursday, it was still water by Sunday morning when we had to check out. We had to throw away our food that we brought up that would not fit in our coolers and constantly had to buy bags of ice to keep our items cold. There is no dishwasher as it is listed under the Amenities. The pictures used for the listing is not current as the living room furniture, bar stools and kitchenware are different. The shower heads on the second and third floor are comparable to a sprinkler head, not a normal shower head. The master bed was extremely uncomfortable to sleep on. There are no balls for the foosball table. The hose outside by the firepit does not work/when turned on, water would not come out. We found a bucket to use to put the fire out with and that had holes at the bottom of it. This home needs a lot of work before anyone tries to stay here. I would be very upset if I was the home owner and found out about the condition that it was in.
Commentaires de Gestion de l’hôtel
7 juill. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for bringing this to our attention. These items are being taken care of.
par un voyageur
Fun getaway with minor hiccups
Publié le 29 juill. 2021 sur HomeAwayLocation and number of rooms were great. Easy check-in. Had many dishes to use. We had a fun time! Property manager was slow getting back to us about being out of toilet paper, luckily store was open to buy some. Beds are a little worn out. No dishwasher or kayak even though listed under amenities.
par un voyageur
Duck Creek Rental
Publié le 29 oct. 2020 sur HomeAwayThoroughly enjoyed our rental.
par un voyageur
Trip to Utah
Publié le 13 août 2020 sur HomeAwayExcept for the showers & management communications everything is good.
Hot/cold control on main floor not working.
Bath tub drain is not working properly
Wrote to the management on Saturday 07/26/2020 7pm and received a reply at 4:26pm 07/27/2020 while I am resting back home in
Las Vegas.
Commentaires de Gestion de l’hôtel
3 nov. 2020 par VrboOwner, Gestion de l’hôtel
Thank you for bringing this up to our attention and we appreciate for choice as to be your host, As a part of the community, we are making sure the safety of all our guests. We have processes in place to make sure this is handled. We have notified our property care staff about this issue and this is being addressed ASAP And as a host, we have always worked hard to consistently deliver a 5-star experience in all our properties and maintain strict hygiene and cleanliness standards following the advice of the Center for Disease Control and Prevention, We have implemented some additional precautionary measures to keep our guests comfortable and safe while staying with us.