Note fondée sur 82 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Do not rent until the place is cleaned up.
Publié le 12 août 2024 sur HotelsThe room was dirty. Food had been left in a closet in a bag and was spoiled and stinky. The microwave was dirty with paper towel still inside. The stove was covered with oil, had not been cleaned. Insufficient pots and pans for a family of 12. The pillow cases were soiled. Plenty of dust through the whole house. The property manager would not return our last text. We requested a credit due to the house being dirty and yet we paid a cleaning fee.
Commentaires de Gestion de l’hôtel
13 août 2024 par JT, Gestion de l’hôtel
Thank you for bringing this to our attention. We will look into these concerns you have addressed. It is of our highest importance that we provide a clean place for our guests to stay. This feedback helps us improve our customer experience going forward. If there is anything we can help with please reach us at 844-382-3297
par un voyageur
Publié le 8 août 2024 sur Expedia
Property manager was incredibly responsive, so happy we were able to make contact with her when we needed. Beautiful cabin stay!
Commentaires de Gestion de l’hôtel
8 août 2024 par JT, Gestion de l’hôtel
Thank you for the great feedback we hope to see you again.
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2024 par JT, Gestion de l’hôtel
Thank you so much for the great review. We appreciate your business and hope to see you again.
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par JT, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur de Henderson
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juin 2024 par JT, Gestion de l’hôtel
Thank you for staying with us and your review!
par un voyageur
Highly recommended
Publié le 9 juin 2024 sur HotelsFantastic, comfortable and clean property with a lovely view while not being far from a few stores and places to eat. The property manager was very communicative and seemed to really care about the quality of our stay.
Commentaires de Gestion de l’hôtel
9 juin 2024 par JT, Gestion de l’hôtel
Thank you so much! We are so glad you enjoyed your stay!
par un voyageur
Publié le 30 mai 2024 sur Expedia
We loved and enjoyed the entire place, very comfortable, great layout, great amenities, great kitchen and bathrooms, great communication with Stephanie. The only issue was the couches - they are obviously very old and unfortunately they smell old. Nothing personal but I avoided sitting on them.
Commentaires de Gestion de l’hôtel
31 mai 2024 par JT, Gestion de l’hôtel
We are so glad you enjoyed your stay and experience! Thank you for bringing this to our attention. We will look into this and get the concern addressed.
par un voyageur
Publié le 30 mai 2024 sur Hotels
Wonderful place! The property manager was super helpful and we had a smooth check in. We stayed in the bear suite and it was so nice to have all of the space for our family of five adults. Highly recommended!
Commentaires de Gestion de l’hôtel
30 mai 2024 par JT, Gestion de l’hôtel
Thank you so much for the excellent feedback!
par un voyageur
Publié le 26 mai 2024 sur Expedia
Stephanie was great communicating with us prior to arrival, check in and check out were a breeze and the view is INCREDIBLE. The Lodge had everything we needed. This is our go to place to stay in Duck Creek Village and will be back again!
Commentaires de Gestion de l’hôtel
26 mai 2024 par The Lodge At Duck Creek, Gestion de l’hôtel
Thank you so much for your kind words. We are so exited to hear that you will be back, we look forward to seeing you again!
par un voyageur
Publié le 4 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 avr. 2024 par JT, Gestion de l’hôtel
Thank you so much for staying with us. We look forward to seeing you again!
