Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
So much potential - but fell horribly short.
Publié le 29 juill. 2024 sur HotelsUnfortunately, the room's TV remote and satellite decoders were not in the room upon arrival and the room's fireplace (Morso) was broken. Required no less than 3 phone calls and a visit to reception to get TV to work. Unfortunately they couldn't fix the fireplace, room was freezing and there were no alternative sources to heat the room (no heaters / AC's etc).
Furthermore, massive hole in the carpet.
Just a quick note - there's a further R180 conservation levy to pay when you arrive which is not disclosed via Hotels.com
So much potential as the setting is amazing - but maybe we were just unlucky,
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sharon, Gestion de l’hôtel
Thank you for sharing your thoughts after your July stay. We're glad you enjoyed the stunning setting and see the potential in our resort. Your feedback on the TV, fireplace, and room heating is helpful, and we'll work on improving these areas. The conservation levy is mentioned in the confirmation letter, but we'll ensure it's even clearer. We hope you still had some memorable moments and would love to welcome you back for an even better experience.
par un voyageur
Publié le 2 juill. 2024 sur Hotels
The estate is beautiful. The restaurant serves very good food at good prices. But one of room stank of smoke and had no heating (it was 4C outside in the evening) and staff would not do anything until I very firmly asked for another room.
In the morning running around the estate I got to see zebras, springboks and water bucks. So very happy stay in the end.
par un voyageur
Publié le 15 mars 2024 sur Hotels
par un voyageur
Quiet beautiful surroundings
Publié le 22 févr. 2024 sur HotelsThe place is beautiful, no doubt, and if you want a quiet get away then this is for you.
I did find the roads and lighting around the estate to be rundown somewhat, and that I feel is not good.
Everything else is truly beautiful.
par un voyageur
Publié le 26 janv. 2024 sur Hotels
par un voyageur
Publié le 21 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Esther, Gestion de l’hôtel
Thank you for your review. We hope to see you back soon.
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Beautiful scenery, amazing cottage and nice staff! Would highly recommend!
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Esther, Gestion de l’hôtel
Thank you for your kind review. We hope to see you back soon.
par un voyageur
Publié le 5 janv. 2024 sur Hotels
par un voyageur
Very unprofessional
Publié le 24 déc. 2023 sur HotelsMost unprofessional Estate. I made a booking on Monday for a Friday, Saturday and Sunday but the very same Monday when the booking was made I found out that my aunt passed away. I immediately informed Hotels.com about my cancellation requests and they immediately informed Dunkeld Country Estate and requested a refund. Dunkeld Country Estate did not look at the situation from my humility and sympathetic point of view, they just referred us to their Terms and Conditions. So in my time of bereavement, I was then felt fighting Dunkeld Country Estate for a refund, as this situation was beyond my control. This company is very unprofessional and puts profit above all things but I will continue to fight this fight
par un voyageur
Publié le 8 déc. 2023 sur Hotels
