Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,7 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2023 sur Expedia
We love the area and had a good time. The facility is run down smells a bit.
par un voyageur
Waterpark for kids
Publié le 22 févr. 2023 sur HotelsKids enjoy the waterpark, but the hotel itself is in need of work. The elevator doesn't sound good, rooms are a bit worn. It would be nice if the rooms had kleenex, liquid soap and better pillows. How about a free cup of coffee?
par un voyageur
Publié le 3 juill. 2021 sur Hotels
par un voyageur
Publié le 10 juin 2021 sur Hotels
par un voyageur
Publié le 1 juin 2021 sur Expedia
par un voyageur
Publié le 24 févr. 2021 sur Expedia
Waterpark was fun. However, only working hot tub was inside the waterpark, which required an extra $ 20 per person to enter. Definitely not the relaxing time we were anticipating. But did partake in the slides since we were already in there. No coffee in the rooms making you pay $5/cup for coffee at their coffee bar which was only staffed in the early morning and not all day. Room was not particulary clean with dust webs hanging off the ceiling. Refrigerator had 3 in' of ice buildup in it and froze all our carbonated beverages. All plugs-ins were loose and would not hold anything plugged in securely. UPDATES NEEDED!! Bathroom door looked like it came from a junk yard. Pieces of wood missing from the door. Mirrors were smeared and looked like a kid washed them. Beds and pillows were as uncomfortable as they come. I could go on, but I think you get the idea.
Commentaires de Gestion de l’hôtel
2 mars 2021 par Jessica, Front Desk Manager, Gestion de l’hôtel
Thank you for staying with us and sharing your feedback! I'm sorry to hear you were overall disappointed with your hotel room. We are glad to hear you enjoyed the waterpark and the water slides! Feel free to reach out to us if there's anything more we can do for you regarding your stay.
par un voyageur
Publié le 6 févr. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2021 par Jessica, Front Desk Manager, Gestion de l’hôtel
Thanks for staying with us. Feel free to reach out if you'd like to share details about your stay.
par un voyageur
Publié le 1 févr. 2021
Due to covid most of the stuff was closed but had a good weekend anyways
Commentaires de Gestion de l’hôtel
7 févr. 2021 par Jessica, Front Desk Manager, Gestion de l’hôtel
Thanks for staying with us! We hope to see you back now that the waterpark, bar & grill, and arcade are open at 25% capacity!
par un voyageur
Publié le 25 janv. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
25 janv. 2021 par Jessica, Front Desk Manager, Gestion de l’hôtel
Thanks, Kim! Please reach out to us if you'd like to share details about your stay.
par un voyageur
Very disappointing
Publié le 25 janv. 2021 sur HotelsWas unaware about $100 autorization had to use 2 different cards then at check out they didnt even have one of my credot cards on my receipt for $70 authorization, they owed me $19 which i was unable to receive because there was no manager there. My room was decent but had garbage from previouse people in it and the floor definitely didnt look like it had even been vacuumed found old shrimp on the floor from god knows when. Will definitely not be staying here again.
Commentaires de Gestion de l’hôtel
25 janv. 2021 par Jessica, Front Desk Manager, Gestion de l’hôtel
I'm sorry to hear you were disappointed with your stay, McKenzie. We do our best to communicate our credit card policy to our guests by including it in all booking confirmations and pre-arrival emails. This past year has certainly been difficult for our industry, resulting in budget-cuts and staff reduction, but that is no excuse for not meeting cleanliness expectations. In the future, please reach out to us immediately if there are any issues/concerns, our staff is always willing to resolve these right away. Feel free to reach out to us if there is anything else we can do for you.
