Ratings based on 61 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
The desk clerk was rude and falsely claimed I reserved a room with two twin beds. I had to be assertive and made them put us in a room with a queen bed. Also there was no hot water and the toiletries were lacking. The hotel is laid out strangely makking it difficult for someone with a disability to get around.
by A traveller from Huntington Beach
Posted Jan. 21, 2024 on Expedia
Good location to catch bus either way to Dauin. Close to airport. Friendly helpful staff in the bar. Good morning breakfast for guests.
by A traveller
Posted Dec. 29, 2023 on Expedia
Great place to spend the night in Dumaguete. The kids loved the pool. Rooms were clean and spacious. Parking is a little difficult and navigating the hotel can be a challenge but overall a great place to stay.
by A traveller
Posted Dec. 23, 2023 on Hotels
by A traveller
,,
Posted Oct. 4, 2023 on HotelsDont have hair dryer
Lost my t shirt
Dont have seat for breakfast
Some food not enough for breakfast
Dont have guide for the table
by A traveller from Rock Springs
Posted Sep. 24, 2023 on Expedia
by A traveller
Posted Sep. 21, 2023 on Hotels
by A traveller
Posted Sep. 21, 2023
Nice hotel. Transportation provided by hotel to another nearby hotel was way too expensive in a town without regular taxis...
by A traveller
Posted Aug. 29, 2023 on Expedia
Nice pool with snacks available.
by A traveller
Posted Aug. 19, 2023 on Expedia
Older hotel bathroom needs to be regrouted. Rain shower head in bathroom. Bathroom drainage is not great. Coffee maker broken. Outside light always on so no blackout for sleep Pool closes at 7pm. Will never change me back but the free breakfast was great
Comment from Hotel Management
Aug. 21, 2023 by Reg, Hotel Management
Dear Kenny,I hope this message finds you well. First and foremost, I would like to extend our sincere apologies for the less than satisfactory experience you had during your recent stay at Sierra Hotel. Your feedback is incredibly important to us, and we are deeply sorry that we fell short of your expectations.We take all guest feedback seriously as it helps us identify areas that require improvement, and we are committed to addressing the issues you've raised in your review. I would like to assure you that your concerns have been shared with our management team, and we are taking immediate steps to rectify the issues you encountered.Cleanliness is of utmost importance to us, and we are reevaluating our housekeeping procedures to ensure that all guest rooms are thoroughly cleaned and maintained to the highest standards.Your feedback is invaluable to us, and it will help us make the necessary changes to improve our services and overall guest experience. I would like to extend a heartfelt invitation for you to return to Sierra Hotel in the future. We are committed to ensuring that your next visit will be nothing short of exceptional.Once again, I apologize for the inconvenience you experienced during your stay. Thank you for bringing these matters to our attention. We are determined to regain your trust and look forward to the opportunity to welcome you back as our valued guest.Warm regards,Sierra Hotel
