Note fondée sur 16 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
86 % des clients le recommandent
4,0 Propreté de la chambre
4,6 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 8 janv. 2020 sur Expedia
Very good hotel to stay and relax
Commentaires de Gestion de l’hôtel
8 janv. 2020 par Ari Sutopo, Gestion de l’hôtel
Dear Anonymous, Thanks for Reviewing Grand Zuri Hotel Dumai, we hope can serve you again in the next future. Best Regards, Ari Sutopo General Manager
2 sur 5
par un voyageur

Publié le 20 nov. 2019 sur Expedia
we booked super twin room, but were given deluxe room in the smoking floor. smell was very bad and staff was not able to provide a non smoking room although we requested when booking in expedia. only until next day afternoon, we were given non smoking room, but there’s no hair dryer and power plug was not working the good things are food was nice and there’s free shuttle to harbor
Commentaires de Gestion de l’hôtel
20 déc. 2019 par Ari Sutopo, Gestion de l’hôtel
Dear Madam/Sir First, thanks for reviewing Grand Zuri Hotel Dumai and share about your experience to us. We will evaluate your review in the future. Hope we can serve you really well in your next visit to our hotel. Best Regards, Ari Sutopo General Manager
5 sur 5
par un voyageur de klang

Publié le 21 mai 2019 sur Expedia
staff is friendly
Commentaires de Gestion de l’hôtel
22 mai 2019 par sari, Gestion de l’hôtel
Dear Beloved Guest Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager
4 sur 5
par un voyageur

Publié le 20 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
20 mai 2019 par Sari, Gestion de l’hôtel
Dear Sir/Madam Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager
5 sur 5
par un voyageur

Publié le 22 déc. 2018 sur Wotif
My second stay at a Zuri hotel was once again made very nice and simple due to the wonderful friendly staff, especially at reception. Thank you for a pleasant stay.
Commentaires de Gestion de l’hôtel
20 déc. 2019 par Ari Sutopo, Gestion de l’hôtel
Dear Sir/Madam Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager
4 sur 5
par un voyageur de singapore

Publié le 8 déc. 2018 sur Expedia
A well maintained and clean hotel even though it is 12 years old.
Commentaires de Gestion de l’hôtel
13 déc. 2018 par Ari Sutopo , Gestion de l’hôtel
Dear Anonymous Thankyou for shared feedback at expedia for another traveller . its'mean a lot for us . We always strive to increase our quality of service . Please don't be hestitate for contact us for your next visit Regards Ari Sutopo General Manager
5 sur 5
par un voyageur de Malaysia

Nice and decent hotel

Publié le 10 août 2018 sur Expedia
Everthing are ok unless food are not at my expectation from the hotel restaurant...not recommanded at all to dine at the restaurant for dinner or breakfast or lunch..not at all.
Commentaires de Gestion de l’hôtel
23 août 2018 par Warm Regards Ari Sutopo , General Manager , Gestion de l’hôtel
Dear Ramlah Thankyou for taking your time. Please accept our deep apologize for your unconvinient moment during stay with us. and they are highly motivated to hear that. We hope our hotel foof that we provide can meet your expectation at the future . Please feel free to contact me if you need me and my staff assistance, we are here to please you
4 sur 5
par un voyageur

Publié le 27 mai 2018 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2018 par Ari Sutopo General Manager, Gestion de l’hôtel
Dear Abd “Warmest Greeting From Hotel Grand Zuri Dumai “ We sincerely thank you for the time that you have spent to give us a great review in your recent stay at Hotel Grand Zuri Dumai. We will certainly share your feedback with our team to make it better. Looking forward to welcoming you back on your next trip to Dumai Best Regards
4 sur 5
par un voyageur

Comfort, nice breakfast, some cleanliness problems

Publié le 28 avr. 2018 sur Hotels
Overall is a good hotel with friendly service and nice variety of breakfast. However, with some serious on cleanliness. We have booked 2 rooms, and found out one of the room is very strong urine smell as soon as we entered the room. We then asked to switch room. After a long waiting, we were transferred to another floor. However, both rooms are smoke room with cigarette smell too. We were told that there is no other available rooms so we have no choice but to request to go back to the original rooms, and asked them to try to clean again to remove that urine smell. Luckily this was resolved but have already took us about an hour. We initially go for this hotel by the thought to use their swimming pool facilities. However, when we check-in we were told that the pool is closed due to service maintenance that day, and will only re-open again the next day. However, when we visited the pool on next morning, we noticed the pool is full of "floating stuffs" near the entrance glass door. We were hoping that the other side of the pool will be good in condition. However, we were very disappointed that there were plenty dry leaves in the pool too.
Commentaires de Gestion de l’hôtel
6 juin 2018 par Ari Sutopo General Manager, Gestion de l’hôtel
Dear Sir /Madam “Warmest Greeting From Hotel Grand Zuri Dumai “ First of all please accept our deep apologize for your uncomfortable stay with us. We already make some action for some point which you has mention it. Hopefully we get more chance to welcoming you back to give the best service at the future. We sincerely thank you for the time that you have spent to give us a great review in your recent stay at Hotel Grand Zuri Dumai. We will certainly share your feedback with our team to make it better. Looking forward to welcoming you back on your next trip to Dumai Best Regards Ari Sutopo General Manager
4 sur 5
par un voyageur

Nyfikenhet

Publié le 19 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
20 avr. 2018 par Best Regards Ari Sutopo General Manager, Gestion de l’hôtel
Dear Nyfikenhet Happines is when we are held satisfaction directly from our guest at the review . Positive feedback for our guest was be our effort for serve the best one for your next visit. Please left your last experience with us. We look forward to welcoming you back for another memorable experience. Best Regards Ari Sutopo General Manager
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