Ratings based on 924 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Minturn
Posted Oct. 2, 2024 on Expedia
Always a great stay on a roadtrip
Comment from Hotel Management
Oct. 2, 2024 by General Manager, Hotel Management
Dear Ingrid,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear you always have a great stay with us during your road trips. Safe travels, and we look forward to seeing you again soon!Sincerely, Jim StegallGeneral Manager
by A traveller
Posted Sep. 28, 2024 on Expedia
Comment from Hotel Management
Sep. 30, 2024 by General Manager, Hotel Management
Dear José Luis,Thank you for your 5 out of 5 rating! We're glad you had a great experience with us and hope to welcome you back again soon!Sincerely, Jim StegallGeneral Manager
by A traveller
Dawn
Posted Sep. 28, 2024 on HotelsFantastic room; large, clean and checkin was SUPER FAST with pre-registration. Great after a long day of driving! Our grandkids loved the pool table in the large recreation room to!
Comment from Hotel Management
Sep. 28, 2024 by General Manager, Hotel Management
Dear Dawn,Thank you for the amazing 10 out of 10 rating! We're thrilled to hear that you enjoyed your fantastic room, speedy check-in, and that your grandkids had fun with the pool table. We look forward to welcoming you back for another great stay!Sincerely, Jim StegallGeneral Manager
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 26, 2024 by GM, Hotel Management
Dear Becky,Thank you for choosing La Quinta Inn & Suites by Wyndham Dumas and for taking the time to give us a 5-star rating. We are delighted to know that your stay with us met your expectations and you had an enjoyable experience. Our team is dedicated to providing exceptional service and we're thrilled to hear that we hit the mark for you.Your feedback is of immense value to us as it helps us focus on what matters the most to our guests. We will continue to strive for excellence in our services to ensure that your future stays are just as wonderful. Once again, thank you for your kind words and we look forward to welcoming you back soon.Warm Regards,General ManagerLa Quinta Inn & Suites by Wyndham Dumas
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by GM, Hotel Management
Dear Joe,Thank you so much for taking the time to leave us a fantastic 5-star review. We are thrilled to know that your stay at La Quinta Inn & Suites by Wyndham Dumas was a delightful experience. Your satisfaction is our priority, and it's heartening to see our efforts reflected in your positive feedback.We continually strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Your acknowledgment serves as a great motivator for our team to continue offering exceptional service. We can't wait to welcome you back on your next visit to Dumas.Warm Regards,General ManagerLa Quinta Inn & Suites by Wyndham Dumas
by A traveller
Posted Sep. 21, 2024 on Hotels
Comment from Hotel Management
Sep. 22, 2024 by GM, Hotel Management
Dear Malinda,Thank you for taking the time to provide us with your feedback and for rating us a 6 out of 10. We are pleased to know that you enjoyed your stay with us at La Quinta Inn & Suites by Wyndham Dumas. We strive to create a warm and welcoming environment for all of our guests, and we're glad to hear that we were successful in providing you with a satisfactory experience.While we're thrilled you had a positive experience, we're also committed to improving our services based on guest feedback. We would love to hear more about your stay, and how we could possibly make it a perfect 10 in the future. Your insights are valuable to us, and we look forward to welcoming you back on your next visit to Dumas.Warm Regards,General ManagerLa Quinta Inn & Suites by Wyndham Dumas
by A traveller
Posted Sep. 19, 2024 on Hotels
by A traveller
Posted Sep. 15, 2024 on Expedia
Late arrival. Staff was very accommodating. Room was nice. Great value thru Expedia. Good parking for oversized vehicle.
Comment from Hotel Management
Sep. 17, 2024 by General Manager, Hotel Management
Dear William,Thank you for your review! We're glad to hear that our staff was accommodating and that you enjoyed your stay. It's great to know the room met your expectations and that you found value through Expedia. We hope to welcome you back soon!Sincerely, Jim StegallGeneral Manager
by A traveller
Posted Sep. 12, 2024 on Hotels
Comment from Hotel Management
Sep. 12, 2024 by Jim Stegall GM, Hotel Management
Thank you for your recent stay and for rating us a 10 out of 10! We look forward to you staying with us the next time you come through Dumas.
by A traveller
Assigned dirty/used room
Posted Sep. 11, 2024 on HotelsWe checked in at 12:30 am and there was no one at the desk. There was a hand written number taped to the front desk but the number said “no voice mail has been set up.” I googled the hotel number and called and a young man showed up at the desk. We were given a used, dirty room (bed not made, towels on floor) so immediately went back to the desk. It was again deserted. After calling and waiting for 15-20 minutes… I used a phone on the wall to call the operator. A different young man showed up and was extremely rude and would not answer any questions about why someone was not manning the desk. He just assigned us another room. We will never stay at this hotel again.
Comment from Hotel Management
Sep. 11, 2024 by Jim Stegall GM, Hotel Management
Thank you for bringing this matter to my attention. This is not the experience I would have any of our guest experience. I will address this with housekeeping and our overnight front desk staff. Please accept my sincere apologies
