Note fondée sur 248 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Crawford
Publié le 10 oct. 2024
Thanks
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Daniel!I appreciate your wonderful 5-star review very much. It's amazing to hear that your stay was filled with so many lovely experiences. We are delighted that everything met your expectations. Your encouraging words mean a great deal to us and inspire our staff to keep delivering exceptional service. We really hope to have you back soon for another amazing visit!
par un voyageur de Crawford
Publié le 27 août 2024
W
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Daniel, Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your perfect rating is a testament to our dedicated staff and the quality of service we strive to provide every day. We are delighted that our efforts to create a comfortable and enjoyable environment for our guests have met your expectations. Your feedback is incredibly valuable, and we look forward to welcoming you back for another exceptional stay in the future. Thank you again for choosing our hotel!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Truett,I’m sorry to hear that your stay didn’t meet your expectations. We’re committed to providing a better experience for our guests and would appreciate any details you can share about what went wrong. Your feedback is important to us as we work to improve our services. Please let us know how we can make things right for you.
par un voyageur
As expected
Publié le 22 juill. 2024 sur HotelsIt was about what I expected. Beds were nice and clean and it is a spacious room. The mini fridge and microwave were good too. The bathroom sink drain smelled bad and it didn’t drain all that well. The bathtub didn’t have a drain stopper and my daughter felt like she needed to shower with her crocs on because of the condition of the bathtub. The AC also had a bad stench. I woke up the first night with a bug crawling on me and there was a huge spider in the bathroom. I also wasn’t expecting housekeeping to come in and make our beds on the second day because I saw a sign that said they come in after 3 days. Maybe that was just for towels. There was no “do not disturb” sign so there was no way to decline this although it was nice to have the bed made. We had to get new keys on the second day because ours weren’t working in the afternoon. We stayed here because hotel prices are outrageous for Dumas, TX and this was a more affordable option. It was a room to sleep in for two nights and it served its purpose.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Cara,I’m sorry to hear about the issues you encountered during your stay. It's great to know you found the beds clean and the room spacious, but I understand how frustrating the problems with the bathroom, AC, and pests must have been. Your feedback is important, and I want to let you know that the hotel is currently undergoing remodeling to address these types of concerns and improve the overall experience. We appreciate your patience and understanding as we work to make these improvements.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jose,Thank you for taking the time to share your feedback with us. We appreciate your insights and regret any inconveniences you may have encountered during your stay. Please feel free to contact our management team directly to further discuss your experience. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Price was tight, beds were comfortable and the room was clean!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi James!We're thrilled to hear you enjoyed your stay with us! It's fantastic that you found our beds comfortable and the room clean—we take pride in offering a cozy and spotless experience for our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another great stay soon!
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Tom!We much appreciate your rating! Your positive review and 8 out of 10 rating make our hearts sing. We are motivated to keep providing excellent service and your good feedback is a huge boost. Having you return to our hotel for another memorable stay is our sincere desire.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Mark,We're sorry to hear that your recent stay fell short of expectations, as indicated by your rating. We value your input and apologize for any shortcomings you experienced during your time with us. Your satisfaction is important to us, and we will address the issues you've highlighted to ensure a better experience for our future guests. We hope you will give us another opportunity to exceed your expectations on your next visit. Safe travels!
par un voyageur
Publié le 24 juin 2024 sur Expedia
Decent for the price. Unfortunate paint colors in the rooms but looks like they're working on making it a good place.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Sean,We appreciate your feedback and are glad to hear that you found our hotel to be a good value overall. We apologize for any inconvenience caused by the paint colors in your room. Rest assured, your comments have been noted, and we are actively working on improvements to enhance our guests' comfort and satisfaction. We hope to welcome you back soon for an even more enjoyable stay.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kristi!We are grateful for your flawless review. That you had a fantastic stay at our hotel makes us very happy. Your excellent review is evidence of our team's commitment to providing outstanding customer service and ensuring visitors have an enjoyable stay. We look forward to seeing you again soon and keeping up our high standards. Please don't hesitate to provide us with any specific comments or recommendations in the future.
