Note fondée sur 123 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mai 2024 sur Expedia
There was nobody present at the hôtel. We couldn't call anybody. The phone number we tried never answered.
I would like a refund
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mai 2024 par Noah, Gestion de l’hôtel
Hi, Florence! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Noah
par un voyageur
Correct sans plus
Publié le 14 avr. 2024 sur HotelsAccès pas simple: en arrivant depuis Glasgow il faut aller faire un 1/2 tour plus loin. Nous avons mangé sur place: seulement plats végétariens ou vegan.
Chambres correctes mais datées.
Petit déj correct.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Dewi, Gestion de l’hôtel
Nous regrettons vraiment le désarroi causé, Michel ! Nous avons signalé ce problème à notre équipe concernée et soyez assurés que des mesures correctives seront prises pour le résoudre de manière appropriée. Cordialement, Dewi
par un voyageur
Publié le 9 nov. 2021 sur Hotels
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Okay for one night
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your stay at OYO Rooms for one night. If there is anything we can assist you further with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
bad customer service
Publié le 27 sept. 2024 sur Hotelsi have been charged twice for this stay and not happy about it at all i need a refund asap
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Lisa, Gestion de l’hôtel
Apologies for the inconvenience caused, Samantha! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience with us. We appreciate your feedback and are sorry to hear about the inconvenience you faced during your stay.
At OYO, we strive to provide a comfortable and enjoyable experience for all our guests. We apologize for falling short of your expectations. Please know that we take your concerns seriously and will look into the matter to ensure it is addressed.
If there's anything specific you would like to discuss or if you need any further assistance, please feel free to reach out to our team at guestsupport.na@oyorooms.com.
We hope to have another opportunity to serve you and make it right.
Warm regards,
Team OYO
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Rooms were not cleaned properly
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback. We apologize for the inconvenience caused regarding the cleanliness of the rooms. This is certainly not the experience we want our guests to have.
Please be assured that we have taken note of your concern and addressed it with the housekeeping team to ensure such issues are not repeated in the future.
We appreciate your valuable feedback, as it helps us improve our services. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience with us. We are sorry to hear that you weren't completely satisfied with your stay at OYO.
At OYO, we always strive to provide the best possible experience for our guests. We understand that cleanliness is of utmost importance and we apologize if this was not up to our usual standards.
Please be assured that we take your feedback seriously and we will address the issues you have raised with our team. We truly value your comments as they help us improve our services.
If there is anything else we can do to make it right or if you have any further concerns, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com.
We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
