Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,0 Service et personnel
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wet & windy stay
Publié le 28 août 2024 sur HomeAwayUnfortunately the weather was pretty terrible. The area does not have a lot to do in bad weather, particularly if you have a dog with you.
The lodge was nice but is quite far from anything of interest. If you had good weather and just wanted to explore the local countryside and nearby coast it would probably be great.
We got full check-in info while already on holiday the previous week. It mentioned we needed to bring our own “pot towel” and towels. We had towels but not a tea towel, so we bought one before arriving. There were actually 3 in the property.
par un voyageur
Amazing!
Publié le 27 juill. 2024 sur HomeAwayWow what a find! This property is wonderful, it really is a bargain price compared to others, perfect location with so much to do in the surrounding areas. The lodge is cleaned to the highest of standards and so homely and comfortable. It had everything we needed. Prior to arrival Louise was great with her communication and on arrival everything was perfect and the guest book was so useful with loads of suggestions for things to do. We had the most wonderful holiday, definitely booking again.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your lovely review of Heron Lodge. So glad to hear you had a lovely stay and holiday @ Heron Lodge with your family.
As you found out there is so much to see and do in Dumfries and Galloway and more importantly to return to a peaceful location and put your feet up and enjoy a relaxing stay @ Heron Lodge.
Heron Lodge has many repeat guests and would love to see you all return again.
KR
Louise
Owner of Heron Lodge
par un voyageur
Family birthday gathering
Publié le 3 juill. 2024 sur HomeAwayReally very good value you for money and nice lodge only two things I would recommend is that the front door lip a bit too high for a wheelchair great having the ramp and the shower is very weak but a good location and nice and quiet
Commentaires de Gestion de l’hôtel
15 juill. 2024 par VrboOwner, Gestion de l’hôtel
The lodge is not fully fitted out for disabled guests.
However, there is indeed a wide ramp right up to the front entrance door to enable a wheel chair of a semi disabled guest to access inside the lodge which is all on one level to walk around the lodge with ease from room to room.
The lodge is not fitted out with full disabled facilities but there is a floor level walk in shower with ease of access.
The shower is an electric shower and the pull switch outside the glass panel of the shower must be pulled on. The shower temperature and shower flow can be adjusted on the control panel of the shower box.
Louise
Heron lodge
par un voyageur
Heron Lodge
Publié le 24 mai 2024 sur HomeAwayThe property was in a beautiful location and inside was lovely and clean. Also everything you need in the cupboards Garden area was great and a lot of the farm animals came to say hello
Nice walks nearby and other lovely places to visit by car. Would recommend people who are looking for a peaceful stay especially if you have a dog
Commentaires de Gestion de l’hôtel
15 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review Heron lodge….
Lovely to hear you had a great holiday and stay @Heron lodge accordingly, hope to see you all return in the near future.
KR
Louise
Heron lodge
par un voyageur
Lovely lodge - perfect & peaceful
Publié le 23 mai 2024 sur HomeAwayPerfect peaceful lodge with everything you need inside and out to fully enjoy the picturesque area. Very clean and tidy. The owner was quick to answer any questions we had. Just down the road from fantastic Loch Arthur farm shop and cafe in Beeswing. Plus you can walk straight up from the lodge into the Mabie forest for a quick stroll or a long hike. All on your doorstep!
par un voyageur
Publié le 23 févr. 2024 sur Expedia
par un voyageur
Average
Publié le 22 nov. 2023 sur HomeAwayThe good impression about the location, cleanliness etc had to be weighed against the terrible experience of having to spend 2/6 nights without being able to contact the property manager through phone or email, unable to lock the front door, unable to get proper room heating or have hot water. Overall it was a below average experience.
Commentaires de Gestion de l’hôtel
27 nov. 2023 par VrboOwner, Gestion de l’hôtel
A Unique Client !
In 18 years of running my holiday let I have never had any previous client not master locking the front door, turning the On button to work the washer or switching the heater panels on at their mains switches to enable them to operate !
The heating works to a timer that is set morning and afternoon / evening which will allow the heaters to operate if they are obviously switched on individually at their mains sockets and the meter has credit.
Simple instructions are there in the Property Manual File to show clearly that if heating required outside of these set times - this can be overridden by pressing the advanced button on the control panel which enables the heating panels to come on if desired outside the programme set times.
The hot water works by switching the timed control panel on, the water heats up overnight to a full tank of hot water each morning. Again if a lot of hot water used that day, this can be topped up by pressing the boost button if required. Full instructions are in the property manual.
The client contacted me several times by text and each time was answered at every occasion . There was never a valid problem or issue found to warrant need for anything to be repaired or anyone to be called out at his insistence.
As the client states he did master to lock the front door to the property after another holiday lodge owner showed him how simple it was to lock the property door with the Yale key! The lock and the door worked perfectly fine without any issue found.
This weekend I stayed at the lodge and found everything working fine, the front door locking fine, the panel heaters and fire working fine, the washer working fine, the water working fine.
Louise
Heron Lodge
par un voyageur
Lovely relaxing stay
Publié le 18 août 2023 sur HomeAwayThe lodge was in a great location for visiting all the local areas. It was comfortable, really clean & well equipped. So much nature to see just at the lodge, lots of bunnies and birds & some inquisitive cows 😊 we had a wonderful stay & would definitely stay again in the future. Also the book-in and check-in process was seamless and communication was great from the host.
Commentaires de Gestion de l’hôtel
29 août 2023 par VrboOwner, Gestion de l’hôtel
Glad you enjoyed your stay @ Heron lodge and please do return again for another visit.
Thank you for your time to review Heron Lodge.
KR
Louise Heron Lodge owner
par un voyageur
Wonderfull first Family Vacation
Publié le 14 août 2023 sur HomeAwayWe would like to express our gratitude for the wonderful time. It was our first family vacation. We spent almost 3 weeks in the lodge, along with our 21-month-old daughter and our dog. The lodge is very clean and well-equipped. It is beautifully situated in a small, peaceful cluster of holiday homes, right on the border of fields and the forest. We were regularly greeted in the morning by cows, who would stretch their heads over the fence into the garden to welcome us. The lodge is nestled in the heart of nature, yet very well connected to the nearby town of Dumfries, offering a fantastic starting point for a multitude of activities. The owner provides a whole basket of brochures, but it's also worth inquiring about current events at the tourist information in Dumfries. There's plenty to do for children. The Mabie Farm Park is less than 2 miles away, and our daughter absolutely loved it. Furthermore, everyone there is extremely dog-friendly, which touched us deeply and was truly heartwarming. We would be delighted to come back again and wish the owner all the best! Warm regards from Dennis, Farina, and Liandra with Labrador George.
Commentaires de Gestion de l’hôtel
30 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your time to review Heron Lodge…..
I am sure this will be helpful for future guests to make informed choice for their future holiday break and stay.
Heron lodge would indeed love to welcome you back for a return visit anytime.
Best Wishes
Louise
Heron Lodge Owner
par un voyageur
Weekend family break
Publié le 14 août 2023 sur HomeAwayThoroughly enjoyed our weekend at Heron Lodge. Lodge was spacious and clean with everything you need and more.
Commentaires de Gestion de l’hôtel
29 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your time to review Heron Lodge.
Glad you enjoyed your stay and Birthday celebrations.
Please feel free to return again in the near future.
KR
Louise
Heron Lodge