Note fondée sur 224 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec
Only hotel in Duncan
Publié le 13 juill. 2018 sur ExpediaOnly hotel in Duncan. The Best Western is under renovations.
par un voyageur
Bon emplacement près de tous les services.
Publié le 11 mai 2018 sur HotelsOui très bien centre ville près de tout.
par un voyageur
Publié le 27 mars 2020 sur Hotels
Bloody booger on the bed sheet; had to request service. Family room located right near the bar area (no consideration) No heat at the time & remodel was rushed; the carpet had gap between floorboard and wall.
Commentaires de Gestion de l’hôtel
7 juin 2020 par Catherine K, Gestion de l’hôtel
We are sorry to hear about your experience and to learn about the multiple housekeeping and maintenance issues that you experienced. We always welcome the opportunity to immediately correct any issues or concerns whether that means having housekeeping or maintenance tend to an issue or finding another room type or location that is more comfortable.
Again, we thank you for your feedback and your patronage and sincerely hope you will give us the opportunity to better serve you in the future.
par un voyageur de North Vancouver
Publié le 11 mars 2020 sur Expedia
Central location, walking distance to downtown. Rooms are clean and beds are comfortable.
Commentaires de Gestion de l’hôtel
13 avr. 2020 par Catherine K, Gestion de l’hôtel
We appreciate you taking the time to let us know that you enjoyed your stay and found your room to be clean and comfortable.
We are happy to learn that our location worked well for your needs, being centrally located, walking distance to downtown, shops, restaurants and galleries.
We hope to have the opportunity to accommodate you again in the future.
par un voyageur
Publié le 9 mars 2020 sur Expedia
My room was not clean when we checked in, the desk clerk cleaned it while we waited. I felt sorry for her as it was a housekeeping error
Commentaires de Gestion de l’hôtel
22 juin 2020 par Catherine K, Gestion de l’hôtel
We appreciate you taking the time to submit a review and ensuring we were aware of the housekeeping error.
Our front desk agent did relay your experience and was more than happy to clean and prepare your room and find a comfortable spot for you and your daughter to have dinner while waiting. We appreciate your patience and understanding as at times errors do take place. We believe it is how these errors are handled that reflect our genuine care for guest service.
We hope you choose to stay with us again if returning to the Cowichan Valley as we would love the opportunity to welcome you back.
par un voyageur de Kelowna
Publié le 6 mars 2020 sur Expedia
Its a bit of an older hotel but Very clean and the staff was wonderful, we will definitely stay again-good value for the money
par un voyageur de Penticton
Publié le 5 mars 2020 sur Expedia
The staff were friendly and helpful. It’s location was close to the amenities that I needed.
Commentaires de Gestion de l’hôtel
13 avr. 2020 par Catherine K, Gestion de l’hôtel
Hi Dean, thank you for submitting your review and for noting our friendly and helpful team! We are happy that you enjoyed your stay and that our location worked well for your needs.
We hope to welcome you back next time you are visiting the Cowichan Valley.
par un voyageur
Publié le 4 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2020 par Catherine K, Gestion de l’hôtel
Thank you for taking the time to submit your feedback and rating. It sounds like you enjoyed your stay!
par un voyageur
Publié le 2 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2020 par Catherine K, Gestion de l’hôtel
Thank you for taking the time to submit your feedback and provide a 10 / 10 rating. It sounds like you enjoyed your stay and we hope to accommodate you again if you find yourself back in the Cowichan Valley!
par un voyageur
Publié le 2 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2020 par Catherine K, Gestion de l’hôtel
Thank you for taking the time to submit your rating. It sounds like you enjoyed your stay and we hope to have the opportunity to accommodate you again in the future.
