Note fondée sur 300 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024
Closed due ti no power from hurricane, BUT WAS NEVER NOTIFIED
par un voyageur
Publié le 26 août 2024 sur Expedia
Tub was gross, floors were dirty, no drain plug in the jetted tub. 1/10, wouldn’t recommend it.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Tadd,Thank you for taking the time to tell us about your stay at the RED ROOF INN AND SUITES DUNCAN. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the unclean floor, the gross tub and the lack of a drain plug in the jetted tub is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AND SUITES DUNCAN and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Just for the night.
Publié le 20 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
23 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Lisa, We at the RED ROOF INN AND SUITES DUNCAN appreciate your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
20 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Denika, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Duncan and I were elated to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Duncan and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
Nice rooms
Commentaires de Gestion de l’hôtel
10 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Erica,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AND SUITES DUNCAN. At Red Roof, we are thrilled to read that the rooms are nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Expedia
First floor had water running down the walls, wet floor, black mold, dirty microwaves and furniture tops, and bugs. The bed linens also had stains. We got switched 3 times to different rooms, with no change. Do not recommend.
Commentaires de Gestion de l’hôtel
9 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Nazariy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AND SUITES DUNCAN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the microwave, stained bed linens and all the other concerns that you mentioned. However, regarding your concern of the insect mentioned, please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Raul, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AND SUITES DUNCAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Raul, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AND SUITES DUNCAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
