Avis Jewelbox. A Beautifully Restored, Elegant, Family-friendly Town Rental.

There has been no break in in the home whatsoever. Claims were made by one guest that after going out the night before she could not the next day locate money she allegedly had in her purse. We recommended she contact the authorities on several occasions. She was vehemently opposed to doing so. We offered to assist her in making contact with the authorities if she did not wish to do so or didn't know how to and advised her that we would cooperate fully with any investigation. This was to ensure transparency and the proper handling of the claims. It would not be appropriate for us to handle this directly, but a neutral third party. We were so alarmed by the allegations we wanted to contact the police ourselves, but she told us not to do so and we respected those wishes. At no point, did the authorities contact us to address any claims made. If the police had been contacted or a report filed, then they would have contacted the owner and staff, neither of which happened. The guest review was initially not posted perhaps because of malicious threats or abusive language (we cannot be certain but assume this to be the case as the platform did not share why it did not initially post their review back in May). Therefore, even though they stayed in May, the review was published in September. You will see that there have been several stays since May with no issue. There were 3 five-star reviews in July after their stay. In the many years since the home has been a vacation rental, there have been no incidents of theft or any such thing. We have served hundreds of guests over the years and had not a single missing property complaint. The guests who made these claims never returned the house keys. As such, there was a complete change of all locks and security procedures as a matter of best practise. Unfortunately, the policy of the booking platform has no effective way to deal with such situations even if untrue. We can only allow our outstanding reviews to assure guests that the was a strange and unfortunate situation. Perhaps the guests truly something to have happened but not taking the necessary steps to work with us and the authorities meant there was little we could do to assist.