Note fondée sur 108 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
restaurants deplorables a des prix exorbitants.
Publié le 3 mai 2018 sur HotelsCommentaires de Gestion de l’hôtel
11 mai 2018 par Kym, Gestion de l’hôtel
Thank you for your feedback on our restaurant and apologize to you for a bad experience. We strive to provide the best experience and service as possible and in this case, we failed to provide that. We will take this as a learning experience and improve our service and quality of our restaurant and food.
par honeymoon
Publié le 23 mai 2014 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Expedia
hotel has deferred maintenance and poor quality food
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Tina Williams, Director of Rooms, Gestion de l’hôtel
Good Morning Ms Mai, We were delighted to welcome you back to our resort for your recent stay. Thank you for taking a moment to provide your feedback. As a repeat guest we value your loyalty and your feedback. I apologize for the poor experience that you had on your recent stay. We have made several changes and improvements since your last stay in an effort to improve the overall experience of the resort, including new doors and windows on our cottages, along with a new oceanfront pool. We continuously work to maintain and improve our property and services. I would welcome an opportunity to speak with you directly regarding your experience, and have left a message for you via phone. I look forward to speaking with you. Kindly,Tina Williams
par un voyageur de Fernandina Beach
Publié le 2 sept. 2024 sur Expedia
Staff was great- location was awesome!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Pink Sands Management, Gestion de l’hôtel
Dear Timothy,Thank you for the fantastic review and for choosing Pink Sands Resort for your stay. We're thrilled to hear that you enjoyed both our location and the service provided by our staff. It’s our pleasure to host guests like you, and we aim to create memorable experiences. We look forward to welcoming you back to Harbour Island for another wonderful visit in the near future.Warm regards
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Pink Sands Management, Gestion de l’hôtel
Dear Danielle,Thank you for choosing Pink Sands Resort and for taking the time to share your rating with us. We are pleased to see that you had a positive experience. We strive for excellence in every aspect of our guests' stay and would love to hear more about what aspects of your visit earned this lovely rating, as well as any suggestions you might have for improvement. Your feedback is invaluable to us as we continue to enhance our services. We look forward to the opportunity to welcome you back and deliver a five-star experience.Warm regards
par un voyageur
Publié le 3 juin 2024 sur Expedia
The people were wonderful!!! 5 stars! The proximity to the beach was great. The main pool is under construction which would have been nice to have known ahead of time. Overall it was a great experience. Thank you for a wonderful time!
Commentaires de Gestion de l’hôtel
4 juin 2024 par Pink Sands Management, Gestion de l’hôtel
Dear Steven,Thank you for your kind review and for choosing Pink Sands Resort for your recent visit. We are thrilled to hear that our team made such a positive impact on your stay and that you enjoyed our prime beach location. However, we apologize for any inconvenience caused by the pool construction and the lack of prior notification. We do hope you were able to enjoy our new pool offering views of the ocean. We appreciate your understanding and are glad that, overall, you had a great experience with us. Your satisfaction is very important, and we hope to have the pleasure of welcoming you back soon, with all facilities fully operational for your enjoyment. Thank you once again for your feedback.Warm regards,Pink Sands Management
par un voyageur de Tequesta
Publié le 18 mars 2024 sur Expedia
This property is Amazing!!! Such a fabulous weekend of great food, relaxation, and the views!!!!!!
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Pink Sands Management, Gestion de l’hôtel
Dear Joan,Thank you so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that you had a fabulous weekend at Pink Sands Resort, enjoying our delectable cuisine, the serene relaxation our resort offers, and, of course, the breathtaking views that make Harbour Island so special. It's our highest mission to ensure unforgettable experiences for our guests, and your review is a heartwarming affirmation of our efforts. We can't wait to welcome you back for another amazing stay. Until then, warmest regards from all of us at the Pink Sands Resort.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The hotel is tired and the staff is not that interested in guest satisfaction
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Pink Sands Management, Gestion de l’hôtel
Dear Frank,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet the high standards we strive to uphold. Your comments regarding the condition of the hotel and our staff's approach to guest satisfaction are being taken very seriously. We are committed to providing an exceptional experience for all our guests, and it's clear we fell short in your case. Please rest assured that we are addressing these concerns to ensure they are rectified. We truly value your input as it helps us to improve, and we hope to have the opportunity to welcome you back in the future to demonstrate the high quality of service and hospitality that Pink Sands Resort is known for. Warm regards
par un voyageur de OMAHA
Publié le 18 janv. 2024
We enjoyed the property
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Tina, Director of Rooms, Gestion de l’hôtel
Good Afternoon, We're delighted that you enjoyed your stay here with us at Pink Sands Resort. We hope that you'll return and look forward to welcoming you back! Kindly,Tina
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Tina, Director of Rooms, Gestion de l’hôtel
Thank you Ms Bianca, we are delighted that you enjoyed your stay. We look forward to welcoming you back!
