Note fondée sur 362 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,4 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 nov. 2023 sur Expedia
Je ne retournerai jamais à cet endroit.
Établissement mal propre, vieux, en décrépitude.
Odeur nauséabonde dans la chambre.
Petit déjeuner très très limité.
Somme toute dégeulasse.
par un voyageur
Publié le 15 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Philippe,I sincerely apologize that your stay at our Red Roof Inn Dunn didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 avr. 2021 sur Expedia
par un voyageur
Publié le 18 avr. 2019 sur Expedia
Restaurant adjacent proche de l’autoroute pas de bruit
Commentaires de Gestion de l’hôtel
1 mai 2019 par Crystal M., Gestion de l’hôtel
Cher invité,
Merci d'avoir pris le temps de passer en revue notre propriété. Nous étions heureux d'apprendre que vous avez passé un agréable séjour parmi nous! Je suis également ravi que vous ayez pu déguster une cuisine mexicaine raffinée du restaurant attenant et espère que vous avez également apprécié notre petit-déjeuner! Nous espérons que vous nous rejoindrez bientôt, et merci encore.
Meilleures salutations,
par un voyageur
Correct pour un soir
Publié le 19 mars 2018 sur HotelsParfait pour un arrêt d’un voyage en Floride
Commentaires de Gestion de l’hôtel
4 avr. 2018 par Amanda Bridge, General Manager, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay with us! We appreciate your business and looking forward to serving you again in the future. Please do not hesitate to contact me for any accommodation needs.
Again thank you and Safe Travels
par un voyageur
Publié le 2 août 2024 sur Expedia
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Nicole,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DUNN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Booked a king room and received a double. Had issues with the door staying locked and the room was stale.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Myeisha. The staff and I at the RED ROOF INN DUNN were disappointed to see your 4/10 score following your stay. You indicated that the issue regarding your room type, the faulty door, and the other highlighted concern dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
There were roaches in the room.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Tina,We are sorry to hear about your recent experience at the RED ROOF INN DUNN. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the insects you reported. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management in an effort to address your concern.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Staff clearly didn’t like her job but did give us another room to try after the first one had very clear water damage, rusted holes and brackets on the door and smelt awful. The second room had bugs run across the floor when we opened the door. Manager was unreachable to discuss this with.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Kimberly,I appreciate you sharing your feedback following your stay at the RED ROOF INN DUNN. I was saddened to read that your stay fell short of your expectations due to your encounter with our staff, the conditions of the first room, the insects you reported in the second room, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
