Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fantastic stay!
Publié le 11 avr. 2018 sur HomeAwayThe lodge was very clean when we arrived and had a welcome pack to help us. The accommodation was excellent and the beds were very comfortable! Would definitely stay here again.
Commentaires de Gestion de l’hôtel
22 mars 2020 par VrboOwner, Gestion de l’hôtel
Thank you for awarding us a rating of 5-Stars, and we really appreciate your comments. Hope to see you again :)
par un voyageur
The place is of a high standard but beware!
Publié le 25 oct. 2017 sur HomeAwayUpon arrival we were pleasantly greeted with the warm homely feeling when the front door was opened, the living/dining area are off a good standard, kitchen is also of good standard and well equipped only downfall being no washing machine! The bathroom is also of a high standard however the beautiful bath cannot be used due to lack of water pressure apparently so is there for aesthetics only, the bedrooms are warm and cosy
Beware if using this place!!!
Not long after arrival we noticed the worktop was damaged also the toilet too, the toilet was a straight forward fix which I courteously took to and as for the worktop it was clear the damage was done by hot pans and obviously there before our arrival and not an easy fix by myself so I took no helping action. Now upon returning home after a lovely stay I got an email through stating that our deposit would not be refunded as we had damaged the worktop! All I can say is if using this place make sure you meet the owners there and go over place together or they will keep your deposit!! I or anyone I know will never use their places again as they are for the watching!!
Commentaires de Gestion de l’hôtel
22 mars 2020 par VrboOwner, Gestion de l’hôtel
Thankfully it is very rare that we retain the Damage Deposit, and would emphasise we would only do so in circumstances where we have just cause. We are confident that on this occasion we were entirely justified. Our lodge was recently refurbished to a high standard and it is heartbreaking when it is so abused by an uncaring individual. This is the only instance we have had to repair (possibly replace?) a kitchen worktop since we began offering self catering holidays 16 years ago. It is all the more upsetting, since we provide our guests with trivets, which any sensible person would use for the resting of hot pans. Your 1-Star review says more about your denial of the damage you caused than reflects the true nature of what we provide.
