Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Was a good time
Publié le 14 oct. 2024 sur HomeAwayNice little place
Commentaires de Gestion de l’hôtel
14 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your positive review! We're glad to hear you had a good time. We hope to welcome you back for another enjoyable stay soon!
par un voyageur
The Worst Experience
Publié le 6 oct. 2024 sur HomeAwayOne of the worst vacation rental experiences I've ever had. Where do I start...? When I arrived, I found that the unit was only accessible by a tight spiral staircase. It would have been impossible to haul luggage larger than a small overnight bag up those stairs--to say nothing of the large cases I had. This was NOT disclosed in the listing. The listing is borderline fraud. The front desk could do nothing, so I called the Customer Service line. After 45 minutes, the rep finally said that they could put me in another room -- as long as I paid the up-charge! What could I do? I'd driven 14 hours and was exhausted. The replacement unit was terrible. The loft where the bed was, was uninhabitable due to no AC upstairs. (To say nothing of the stairs to the loft, which were hazardous due to slippery wood and a bannister far wider than the human hand, which meant that if you slipped, there would be nothing to grab on to. You'd probably die.) What appeared to be the only closet was locked, so I spent the week tripping over my bags. If you stay here, know that your stuff is going to be spread out all over the floor. There's simply nowhere to store it. The TV was not functional. The DirectTV was not activated. There's so much more, but the most important point is the fraud with regard to the intentional omission of the fact of the spiral staircase. I fully intend to pursue a refund due to this willful deception.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par VrboOwner, Gestion de l’hôtel
We are really sorry to hear about your experience. We are sure that was incredibly frustrating for you, and we understand how disappointing it must have been to arrive and find the accommodations didn’t meet your needs. While we did have language in the listing that referenced the spiral staircase, we realize the photos did not show it well enough, so that additional photo has been added. Thank you for sharing your experience, and We hope you find a more suitable place for your next vacation, and that you give Vacation Rental Collective another try, and perhaps book a more accommodating property to better suit your needs.
par un voyageur
cozy & intimate (and great location)
Publié le 5 sept. 2024 sur HomeAwayclean, updated property
location was perfect for all of our planned activities & excursions in the San Juan’s
the property mgmt staff was A+++ in attentiveness & service (an intangible plus)
fyi; getting luggage up & down the exterior, tight-spiral staircase may propose to be a challenge for some guests (be aware / mindful of this)
only reason for not getting 5 stars: the single washer / dryer unit is not as advertised; property owners need to invest in a stackable combo unit of separate washer & dryer units
Commentaires de Gestion de l’hôtel
7 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your detailed feedback! We’re delighted to hear that you found the property clean, updated, and ideally located for your San Juan activities. It’s great to know that our property management staff provided excellent service. We appreciate your note about the tight-spiral staircase and the suggestion for a stackable washer/dryer unit. Your input is invaluable as we work to enhance our guests' experience. We hope to have the pleasure of hosting you again in the future!
par un voyageur
Fist time to area
Publié le 30 juill. 2024 sur HomeAwayGreat spot with tons of adventures close by , condo living was perfect for our small family and we enjoyed every moment, will be back for sure !!!
Commentaires de Gestion de l’hôtel
3 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your great review! We’re thrilled to hear that the location was ideal for your family’s adventures and that you enjoyed your stay in the condo. We look forward to welcoming you back for another wonderful visit!
par un voyageur
Great Studio
Publié le 9 janv. 2024 sur HomeAwayWe enjoyed our stay at this very well equipped and nicely decorated studio. It was very comfortable and has a great kitchen. We loved how clean it was.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par VrboOwner, Gestion de l’hôtel
We are so happy to hear that you enjoyed your stay here with us! As well as hearing that the property was so clean. We hope to see you back in the near future!
par un voyageur
Great Condo
Publié le 1 janv. 2024 sur HomeAwayWe loved the condo, but 4 stars because the entry by spiral staircase should be up front and the shower drain should be either permanently fixed or completely cleaned before each rental - totally clogged for us, but maintenance came and cleaned it.
Condo windows face parking lot, not the golf course.
But great location, safe, clean.
par un voyageur
mountain biking trip
Publié le 19 oct. 2023 sur HomeAwayunit and gym/hot tub/pool facilities were awesome. basically had the amenities to myself. unit had everything you could ask for
Commentaires de Gestion de l’hôtel
20 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us, and for taking the time to do a review! We were happy to host you and your family and are glad you had an enjoyable time. We look forward to having you stay with Durango Vacation Rental Collective again in the future!
par un voyageur
Description is not correct!!!!!!
Publié le 10 oct. 2022 sur HomeAwayProperty was beautiful and exceptionally clean. Fireplace remote was missing so we couldn’t use it. Description says spriral stair case to deck. Not true. Very very difficult to get luggage up the spiral staircase. I can’t imagine doing it in the winter. View described were not correct. View is trees. Nice but not what was described. Pool and gym are not disclosed in description as being a half mile down the he road in the lodge. Pictures very Deceitful as they look like they are on property. Property manager Adam was very nice but could not give me the discount I felt I should have considering that I spent the evening and my morning on the phone with them. I asked the rep that took over when Adam got off to have the manager call me. She never did. Never got remote for fireplace either so we couldn’t use it.
par un voyageur
Anniversary getaway
Publié le 20 sept. 2022 sur HomeAwayCondo was beautiful! Even better than pictures. Enjoyed heated pool with amazing view of mountains. Short drive to town. Will be back!
par un voyageur
Wonderful Retreat
Publié le 1 mars 2022 sur HomeAwayRating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
10/10 best airbnb I have stayed in.
Commentaires de Gestion de l’hôtel
20 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) It was a pleasure to host you and we hope you come stay with us again soon!
