Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Perfect for our family vacation
Publié le 14 oct. 2024 sur HomeAwayWe loved staying here. We loved each room having its own bathroom. The kids loved the arcade game. The ping pong was a hit as well. We loved seeing the deer visiting the property. The closeness to town was also nice. Loved that there was lots of outdoor seating around the fire table and other areas of seating outside as well.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us, and for completing a review!
We were happy to host you and your group and are glad to hear that you loved staying at this home; and so enjoyed the games, location and outdoor seating.
We look forward to having you stay with Durango Vacation Rental Collective again in the future!
par un voyageur
It was an amazing property
Publié le 27 sept. 2024 sur HomeAwayEveryone ( party of 7) enjoyed everything about the property.
Plenty of beds as advertised, very clean well latex home.
(2) negatives water softener system was quite noisy and lacked water pressure.
Also for some odd reason I found 2 bugs in my bedroom downstairs.
They might want to check that out!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Randy,
Thank you for your kind words! We are delighted to hear that your party of 7 was able to comfortably stay in the clean home. Thank you for your feedback about the hot water heater being noisy; we have scheduled a technician to address that before the next guest arrives. I want to apologize for the bugs that you found downstairs bedroom; we have scheduled pest control to address this. Thank you for your honest feedback; your review is invaluable to us and we use it to improve our practices. We are hoping for the opportunity to host you again for a perfect experience.
Kind regards,
-Holly
par un voyageur de State College, PA
Good location with dog
Publié le 24 sept. 2024 sur HomeAwayWe liked that there was a lot of room for our dog to roam. The house itself is a little worn. The bedrooms are spacious but the living area for the number of people that could be accommodated was small. The management company was alternatively nice and unreachable.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear your dog enjoyed the space and that the bedrooms were comfortable. We appreciate your comments about the living area and will take that into consideration. We are happy to hear you enjoyed working with our guest services staff! We hope to have the opportunity to host you again! -Erika
par un voyageur de Austin, Texas USA
Not luxury or custom
Publié le 18 août 2024 sur HomeAwayThe house was not as it appeared in the website. Neighborhood was sketchy with beware of dog sign at the entrance of property, old furnishings, mattresses and bedding. Not up to the standards we have experienced at other VRBO properties.
Commentaires de Gestion de l’hôtel
18 août 2024 par VrboOwner, Gestion de l’hôtel
Hi Maryann,
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience at our property did not meet your expectations. We strive to provide a comfortable and welcoming environment, and it's clear we fell short during your stay.
The safety and comfort of our guests are our top priorities; so I'm especially concerned about your remarks regarding the neighborhood and furnishings. Please know that we take your comments seriously and we will be reviewing the property listing to ensure it accurately represents the space as ell as addressing the issues you've mentioned including furnishings and bedding.
We appreciate your honesty and will use your feedback to improve our property for future guests. If there's anything we can do to make it right or if you'd like to discuss your experience further, please don't hesitate to reach out directly. Thank you again for your valuable input.
Kind regards,
-Holly
par un voyageur
Wonderful family vacation
Publié le 15 juill. 2024 sur HomeAwaySpacious and comfortable home for our group of seven. Everyone enjoyed the hot tub, ping pong, and arcade games. Coffee in the morning on the patio was perfection! Plenty of comfortable seating for everyone. Bedrooms and bathrooms were spacious and very comfortable. Only negative was the noisy plumbing that sounded like there was air in the pipes. We chose to drink bottled water because of the "salty" taste of the treated water.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your detailed review! We're delighted that your group of seven found the home spacious and comfortable and that you enjoyed the hot tub, ping pong, and arcade games. Morning coffee on the patio does sound perfect! We appreciate your feedback about the plumbing noise and the water taste, and we'll look into these issues to improve future stays. We hope to welcome you back soon!
par un voyageur de Owasso
Great Location
Publié le 6 juill. 2024 sur HomeAwayHouse was clean and worked great for our family of 8. The house doesn’t have “whole house AC” but the bedrooms stayed nice and cool with AC units in each bedroom. Even though it was warm a few days, the house cools off nicely with the windows open. Overall, the house was clean and we enjoyed the grill, hot tub and fire-pit. We would definitely stay here again when we come back to Durango.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your fantastic review! We're delighted to hear that the house worked well for your family of 8 and that you found it clean and comfortable. It's great to know that despite the warm days, the AC units in each bedroom helped keep them cool, and that opening the windows provided a nice cooling effect throughout the house. We're glad you enjoyed the amenities like the grill, hot tub, and fire pit as well. We look forward to welcoming you back when you return to Durango!
par un voyageur
This Remote Home COULD BE "Luxury"
Publié le 5 juin 2024 sur HomeAwayThe home is in a great remote quiet setting. Hot tub & stargazing was wonderful! However, the home would be "luxury" with maintenance/modifications.
The garage entry sewer odor from the water treatment system was overwhelming! The kitchen pull-out faucet head was broken and sprayed wildly all around when used. The oven lower drawer was unable to be opened. The fridge ice maker was turned off. Notified the host who advised us we could turn on the ice maker and sent a tech who fixed the drawer but not the faucet! We used duct-tape to make the faucet “functional!” Lastly, the massive air sputtering and pressure extremes in the kitchen also applied to the water system throughout the house. Every sink, toilet and shower produced obnoxious loud sputtering/pressure changes throughout our multi-day stay!
Suggestions: Address the water system air! Vent the garage water system or re-locate it. Add low lighting to hot tub area as 2 guests fell at the rock step. Have property management address issues before renter arrival: duct-taped broken window in the living room, refrigerator light was a strobe light, ice maker made about a cup of ice/day, master bath towel ring fell off the wall, a 3' piece of chair-rail was hanging down in the dining room. Advise renters ACs are portable and will need to be put in windows. Get rid of the black Mr Coffee coffee maker as it ruined 2 pots of coffee using two different types of filters.
Would recommend if issues addressed!
par un voyageur
Accommodating well built home on a nice lot
Publié le 4 févr. 2024 sur HomeAwayHad all the essentials and the upstairs bedrooms were very insulated from the downstairs noise so it was great for a napping toddler. Would give 5 stars but the hot tub didn’t get hot. Management was very kind and applied a discount to our stay. Would definitely stay again!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our home well-equipped with all the essentials and that the upstairs bedrooms provided a quiet and insulated space, perfect for a napping toddler. Creating a comfortable and peaceful environment for our guests is a top priority for us.
We sincerely apologize for any inconvenience caused by the hot tub not reaching the desired temperature during your stay. We appreciate your understanding and are pleased to hear that our management responded promptly and applied a discount to your stay. Our team is committed to addressing any issues promptly to ensure our guests have a positive experience.
We value your honesty and constructive feedback, and we're grateful for your understanding and willingness to stay with us again. We look forward to the opportunity to host you in the future and provide an even more enjoyable experience. If there's anything specific you'd like us to address or improve upon for your next visit, please feel free to let us know. Thank you for choosing our property, and we can't wait to welcome you back.
par un voyageur
Water
Publié le 28 déc. 2023 sur HomeAwayOver all the house was perfect and very nice the area is very peaceful and great for a family vacation only thing that the water was a bit silky but over all this house is a beauty.
par un voyageur
Nice House
Publié le 21 oct. 2023 sur HomeAwayThe home was large and in a quiet neighborhood. Great area outside for hanging out.
