Avis Heart of Downtown Durango - Pet Friendly Condo with Views - AC

Thank you for staying with us, and for completing a review! We were happy to host you and your group and are glad you found the home well appointed and nice. We look forward to having you stay with Durango Vacation Rental Collective again in the future!

Thanks so much for the great review, Jenny! You were a delight to host and we hope to see you back in the future!

Thank you for staying with us, and for completing a review! We were happy to host you and your group and are glad you had an enjoyable time. Correct, the listing does state - "The front door to the condo is on the 2nd level so stairs are required from the the street entrance.", as well as lists the Bed Configuration showing the bedrooms are on the 2nd floor of the home. Sorry if you did not see this before your arrival. We look forward to having you stay with Durango Vacation Rental Collective again in the future!

Thank you for staying with us, and for completing a review! We were happy to host you and your group and are glad you had an enjoyable time, and found the home to be clean, quiet, and a convenient location. We look forward to having you stay with Durango Vacation Rental Collective again in the future!

Thank you for staying with us, and for completing a review! We were happy to host you and your family and are glad you had an enjoyable time at this great location. We look forward to having you stay with Durango Vacation Rental Collective again in the future!

Thank you for staying with us, and for completing a review! We were happy to host you and your family and are glad you had an enjoyable time. We look forward to having you stay with Durango Vacation Rental Collective again in the future!

Thank you for staying with us, and for completing a review! We were happy to host you and your family and are glad you had an enjoyable time. The coffee pot has been replaced. We provide starter kits for items like paper towels, tissues, soap, etc. Once the starter pack has been used up, we do expect guests to purchase any remaining supplies they think they will need for the remainder of their stay. We look forward to having you stay with Durango Vacation Rental Collective again in the future!

Thank you for taking the time to share your feedback about your recent stay at our property. We value all guest reviews, and we are sorry to hear that your experience did not meet your expectations. We appreciate your honesty in pointing out some of the issues you encountered during your stay. We take your comments seriously and would like to address your concerns. Regarding the air conditioning, we apologize for any inconvenience you faced with the A/C unit. We understand the importance of maintaining a comfortable temperature in our property, and we are actively working on resolving this issue to ensure our future guests have a more pleasant experience. We are also sorry to hear about the musty pet smell. We have a strict cleaning policy in place, but we will investigate this matter further to ensure that we maintain the highest standards of cleanliness and freshness in our property. As for the difficulty you experienced in accessing the property, we are looking into improving our communication and ensuring that all necessary information, including access codes, is provided to guests in a clear and organized manner. Your feedback is valuable for us to enhance our guest experience. We apologize if you felt that our responses to your concerns were not satisfactory. We aim to be responsive and accommodating to our guests, and we appreciate your offer to provide evidence to help address the issues. We genuinely regret that your stay was not up to your expectations, and we understand your decision not to return. We hope you will consider giving us another chance in the future. Your feedback is an opportunity for us to learn and improve, and we are committed to making necessary changes to enhance the guest experience. Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to host you again in the future, and we will strive to make your next stay a more enjoyable one.