Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No hot water or hot tub
Publié le 24 juin 2024 sur HomeAwayWe checked in after a long day of hiking. The hot water was not working in the unit and the hot tub was broken. They said they would send someone out the next day but no estimated time. The onsite maintenance man showed up around 10 to reset the breaker. When we finally took our showers both tubs were backed up and smelled like sewage. I have stayed in Purgatory several times at different locations since 2011. I was very disappointed. This was my brother in laws first time. I reserved it for his birthday to celebrate and it was literally embarrassing that things were not working. I feel that there should be some type of compensation since the host fee was double what we usually pay and we had no hot water for the first day and morning of the second day.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par VrboOwner, Gestion de l’hôtel
Erica, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
It is always our goal for our guests to be able to use everything the home has to offer. We hope that the refund that you were given has helped with some resolution of the issue you experienced.
We truly hope we can host you for a more comfortable stay in the future, thank you.
par un voyageur
Perfect for us!!
Publié le 30 avr. 2024 sur HomeAwayWe had a wonderful time. Great location. Master bathroom could use some love but otherwise we enjoyed the stay. It was perfect for my family of 5.
par un voyageur
Beautiful place!!
Publié le 25 avr. 2024 sur HomeAwayAmazing and magical place. Building is a little dated and hot tub was slimy and the whole unit smelled like a camp fire but other than that it was heaven on earth. We would go back.
Commentaires de Gestion de l’hôtel
10 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you again for this valuable information, as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay!
par un voyageur
Adorable condo with beautiful views
Publié le 10 mars 2024 sur HomeAwayLoved the property. Lots of windows to gaze at the snowcapped mountains and a short walk to the slopes.
Hope to check out the area come the summer months.
par un voyageur de Georgetown, TX
Good but not Great
Publié le 31 juill. 2023 sur HomeAwayThis property met our most important requirements. It was clean and the beds were comfortable. The view of the mountains from the deck was an added plus.
We did have some issues however. When I tried to connect to the wi-fi, I looked for the network included with the email sent by vacasa but it wasn't there so I looked in the guest book. I found the real network, but the password didn't work. I found the router which had the network and password written on it. The password included an "S" which was capitalized but I finally got in when I used a small "s". After that, the wi-fi worked great. The wi-fi wasn't the only issue though. When we arrived, the valance for the window coverings on the deck door was lying on the floor next to the heat register.
It was a struggle to open the screen door to the deck because it doesn't roll well.
The drain in the guest bathroom sink drains very slowly and water backed up into the sink. The jam on the door to the master bedroom is coming loose and I had to push a nail in to avoid getting caught on it. There is dried flower arrangement on the wall above the bed in the master. As an allergy sufferer, I wonder how long it has been collecting dust. I'd recommend removing it. Lastly, the toilet paper provided was so thin that I could see through it. The quality is so bad, Walmart wouldn't sell such an inferior product.
Despite all those issues, we enjoyed our stay. The view of the mountains was really nice.
Commentaires de Gestion de l’hôtel
16 août 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Beautiful view of mountains
Publié le 11 févr. 2023 sur HomeAwayGreat place to stay. We stayed for 5 nights and had a great time. The description of the place is point on, except we had issues with internet and TV not working till about our second day. There was also no DVD player like it said, which would have been nice for our granddaughter. Also, the internet service was horrible. But, other than that we had a good time.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Clean.
Publié le 14 août 2022 sur HomeAwayThe house was clean. Will definitely go again.