Ratings based on 906 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 24, 2024
Comment from Hotel Management
Sep. 26, 2024 by We care, Hotel Management
Thank you
by A traveller
Posted Sep. 23, 2024 on Expedia
Great historic property.
Comment from Hotel Management
Sep. 23, 2024 by WE care, Hotel Management
Thank you for your review. We are not sure how we could have served you better but hope to see you again soon.
by A traveller
Posted Sep. 22, 2024 on Expedia
The General Palmer Hotel is a small hotel which gives the hotel its charm. Victorian furnishings and decor make this hotel a special lodging.
Comment from Hotel Management
Sep. 23, 2024 by We care, Hotel Management
Thank you so much for choosing us. We are thrilled you enjoyed your stay.
by A traveller
Posted Sep. 19, 2024 on Expedia
Comment from Hotel Management
Sep. 19, 2024 by We care, Hotel Management
Thank you!
by A traveller
Posted Sep. 16, 2024 on Expedia
It was close to the train station.
Comment from Hotel Management
Sep. 20, 2024 by We care, Hotel Management
YES! We are the CLOSEST hotel to the train station. TOOT TOOT! We are glad you enjoyed your stay. Hope to see you again soon!
by A traveller
Posted Sep. 16, 2024 on Expedia
Only negative was i didnt have a ghost experience ;)
Comment from Hotel Management
Sep. 20, 2024 by We care, Hotel Management
HA! No ghosts here! But we glad you had a terrific stay!
by A traveller
Posted Sep. 15, 2024 on Expedia
When making reservation be aware that not all rooms have a window and the antique elevator only holds two people.
Comment from Hotel Management
Sep. 20, 2024 by WE care, Hotel Management
Thank you for the opportunity to have you as a guest. Using a 3rd party website has its limitations in communicating all the charming details of a unique and historic property. The modern day platforms do not have the option to choose how many people the elevator holds or the special details of a room. We reach out via messaging in your account to outline details and suggest contact with us to be able to communicate all we have to offer. Hope you saw it! Safe travels...
by A traveller
Posted Sep. 14, 2024 on Expedia
I didn’t really didn’t appreciate being in the palace wing. Up stairs and no small fridge in the room. The train was practically outside our window starting to make noise at 8 am. Breakfast is really midiocre.
Comment from Hotel Management
Sep. 14, 2024 by We care, Hotel Management
We are so sorry to learn of your extreme disappointment. Not our usually review so we are super bummed. We hope you find "your place" on your next trip to Durango but in the meantime, thank you for choosing us.
by A traveller
Posted Sep. 13, 2024 on Expedia
Comment from Hotel Management
Sep. 14, 2024 by We care, Hotel Management
YIPPEE! Thank you for choosing us!
by A traveller
Posted Sep. 13, 2024 on Expedia
I loved the historical aspect of the Hotel. It was pristine from the lobby, sitting areas, tea & coffee station and the suite!
Comment from Hotel Management
Sep. 14, 2024 by WE care, Hotel Management
WE are SOOOOOO happy you enjoyed your stay.
