Note fondée sur 248 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Je recommande vivement cet hôtel
Publié le 28 déc. 2022 sur HotelsExcellent rapport qualité prix, grande piscine ouverte 24/24
Commentaires de Gestion de l’hôtel
30 déc. 2022 par Buyi, Gestion de l’hôtel
Thank you so much for taking your time to rate us we really appreciate the positive feed back we hope to see you in the near future.
par un voyageur
Publié le 26 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 déc. 2019 par Lizc, Gestion de l’hôtel
Thank you for your review. I see your score is very low, is there anything in particular that we can improve on?
par BEATRICE
Hôtel à éviter, absolument....
Publié le 26 déc. 2016 sur HotelsTrès décevant : parking jonché d'ordures et détritus en tous genres, chambre dépourvue de toute facilité ( ni frigidaire ni micro ondes....) et assez bruyante en raison d'une mauvaise insonorisation d'autant qu'elle était proche de la piscine ( pas de double vitrage), et pour couronner le tout petit déjeuner payant, 10 euros par personne tout de même ce qui met le coût de la chambre à 100 euros, un coût injustifié et vraiment exorbitant pour ce qu'on a...fuyez cet hôtel, ou nous ne reviendrons jamais
par un voyageur
Publié le 13 sept. 2024 sur Hotels
It was a good stay ,one knows what to expect from a City Lodge, and, they deliver. The stay pleasant, the staff are great, friendly and efficient. The room is good, probably needs an upgrade (my humble opinion), the bed is comfortable and the bathroom is adequate. The shower door did not shut fully and was somewhat bothersome. I did not have time for breakfast, but, I know that the breakfast here is good. Decent variety, very fresh and really nice staff to give you a good start to your day. I would stay here again, it's a good choice at a fairly reasonable price.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Buyi, Gestion de l’hôtel
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon. We will look into things you have mentioned that needs attention.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Buyi, Gestion de l’hôtel
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
par un voyageur
Treating guests like children.
Publié le 22 juin 2024 sur HotelsNice hotel, just quite disturbing that as a smoker, you cannot go outside at the pool area to the smoking area after 9PM. They lock the door. So, in essence you are treated like a child, or a criminal and have to go out the front to the parking lot to have a cigarette. This also compromises your safety. I probably will NEVER stay there again, as this is the first hotel I have stayed in ever that does this and definately the ONLY CLHG establishment in the group that does this.
A hotel and public area amenities are supposed to be avialable 24/7.
par un voyageur
Publié le 10 mai 2024 sur Hotels
par un voyageur
Publié le 16 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Buyi, Gestion de l’hôtel
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
par un voyageur
Publié le 9 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Pumello, Gestion de l’hôtel
We sincerely apologize for the unpleasant experiences that marred your stay with us. Our aim is to create a warm, welcoming, and hassle-free environment for all our guests. Hearing that we fell short of this during your stay is indeed concerning and not a reflection of the standards we aspire to maintain.
par un voyageur
Door lock didn't work
Publié le 2 janv. 2024 sur HotelsI feel very mixed about this hotel. The staff was quite nice checking us in, the pool seemed nice, and the restaurant was fairly nice as well. The halls smelled, our door did not lock (like not even a little bit), and a staff member opened our door two hours before checkout without knocking (and without using a key, just pushing the very unlockable door open). Luckily they had a safe, and no other incidents occured.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Pumello, Gestion de l’hôtel
Thank you for taking the time to bring this matter to our attention. We are so sorry to hear that your door lock didn’t work and we are looking into this with our team as a matter of urgency. We have bought the issue up with our maintenance to remedy the situation and prevent it from happening again. We apologise profusely for the inconvenience and understandable frustration this incident caused. We strive to ensure all our guests enjoy a pleasant, easy stay with us and regret that this was not the case in this instance. Thank you for helping us maintain our service excellence promise and we hope to welcome you back soon
