Ratings based on 10 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
4.5 Service & staff
3.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Durban Spa, Hotel Management
Hi VKM, thank you for your awesome rating. We hope that you enjoyed a fun, refreshing getaway with us, and we can't wait to welcome you back to Durban's dreamy golden mile!
by A traveller
Posted Apr. 29, 2024 on Hotels
Lot of cocroch in the room
Comment from Hotel Management
May 6, 2024 by Durban Spa, Hotel Management
Hi Tshepho, thank you for your review. We are sorry to find that you had an unpleasant encounter in your unit. Rest assured that our resort is regularly fumigated, and we will raise your concerns with our specialists. Looking forward to leaving a much better impression on you in the future.
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Durban Spa, Hotel Management
Hi Kaleesha, we're pleased to have delighted you with a holiday worthy of a perfect rating . We trust that our fun-filled facilities kept you entertained, and that the soothing views provided the ultimate in relaxation for you. Can't wait to host you again!
by A traveller
Posted Jan. 11, 2022 on Hotels
Comment from Hotel Management
Jan. 13, 2022 by Durban Spa, Hotel Management
Hi Itumelanng, We regret that you gave us such a low scoring, we would have loved a detailed review, of your experience, so we can look into rectifying our shortfalls.
by A traveller
Terrible bad experience,won't recommend the resort
Posted Nov. 2, 2021 on Hotels I had a terrible experience
It was the first time I wanted to try out the resort, but I was not welcomed from the time I entered. I was not greeted, but was sent around to fill out forms, after standing in the queue to check in. I requested a room with availability at a high floor, but was told they cannot help me without even checking the system for availability. When I called to request a booking for the jacuzzi, I was told its booked out and I had to call at 7 in the morning. I was not offered a porter to assist with my luggage and had to take it myself. I was treated like this by a white lady, and I tolerated it. But when I came down reception by the evening after change of shift, there was an African lady, she was very accommodating, extremely helpful, she immediately offered me a room on the 13 floor which was available. She told me she'll let me know if there's any cancellation for the jacuzzi since I was only staying there for one night. She also gave me a booking for the first available time slot for the next day for the jaccuzi and allowed us to use the facility even after we checked out. She apologised for our bad experience, and definitely deserves some form of remuneration and acknowledgement.
Comment from Hotel Management
Nov. 10, 2021 by Durban Spa, Hotel Management
Dear Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We will discuss this with Management and our front desk team as this is not reflective of the experience we strive to create for our guests. We’ll do better in the future. Regards.
by A traveller
Posted Oct. 29, 2019 on Hotels
Me and my sister we had a fabulous time we were there to celebrate our birthdays which was on the 27 and 28 the staff was very helpful and friendly
by A traveller
Posted Sep. 13, 2019 on Expedia
by A traveller
Suggestion
Posted May 20, 2019 on HotelsI had a great time, staff so friendly but at the bathroom can you please provide enough toiletries like soap , I know it's self catering but like all other self catering hotels they provide soap , shower gel and body lotion .we had only 1 soap for 3 of us and we did not provide as we use to have in other hotels.
by A traveller
DBN Spa review
Posted Nov. 23, 2018 on HotelsAwesome convenient except for weather
by A traveller
Posted Oct. 22, 2018 on Hotels
