Note fondée sur 122 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Chantal de Paris
Hôtel bien situé
Publié le 13 oct. 2014 sur HotelsVue sur la mer, parking.
par un voyageur
Good location; Friendly staff; Comfy Rooms
Publié le 26 août 2023 sur HotelsThis hotel is located just across the street from the beach, which was great. My room was not sea facing, but I still had a bit of a sea view from the side. The street does get busy with a lot of car traffic & people so you have to be aware of your surroundings & your belongings, esp. when walking around. Because the area is busy, it does get quite a bit noisy, even at late night & early morning hours.
The front desk is very helpful & accommodating. When I had an early morning tour the next day, they provided me a nice breakfast box before 5:30am since it was too early for the breakfast buffet that was included in my room rate. As for the breakfast buffet, it was excellent. There’s also an onsite restaurant & café, plus room service so that was very convenient, esp. when I came back late from my tour. My room was spacious, nice, & the bed was comfy…all that I really needed for a couple of nights in Durban. Overall, the hotel is in a good location, the room was quite comfortable, and the staff is nice & friendly.
Commentaires de Gestion de l’hôtel
28 août 2023 par Iris, Gestion de l’hôtel
Dear IrisThank you for sharing your detailed feedback about your recent stay at our hotel. We're delighted to hear that you appreciated our convenient location near the beach and the helpful and accommodating service provided by our front desk team.We understand that our bustling location can be a bit noisy at times due to the city's activity, and we appreciate your understanding in this regard. It's great to know that you enjoyed our breakfast buffet, spacious rooms, and comfortable beds.Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them.Best regards,Brandon CastlemanGeneral Manager
par un voyageur
Publié le 21 juin 2023 sur Expedia
Staff were very friendly. I arrived early off a safari truck and within a short time I had a room which was upgraded to an ocean view. No problem providing breakfast boxes both days I did long tours.
Commentaires de Gestion de l’hôtel
18 août 2023 par Brandon Castleman, Gestion de l’hôtel
Greetuings AnslieIt Is wonderful to know that your early arrival was met with efficiency, and we were able to accommodate you promptly. We're glad you enjoyed the upgraded ocean view room, enhancing your experience with a beautiful scenery.Moreover, we're pleased that we could provide breakfast boxes for your long tours on both days. Ensuring your comfort and convenience is a priority for us.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything else you need or if you have any suggestions, please do not hesitate to reach out.Best regards,Brandon CastlemanGeneral Manager
par un voyageur de Maun
Publié le 17 mai 2023 sur Expedia
Good location, its near the beach. But you can hear noise from the night club at night. Also it feels very old, smelly carpet just needs a bit of modernization.
Commentaires de Gestion de l’hôtel
26 mai 2023 par Brandon Castleman, Gestion de l’hôtel
Dear DorcasThank you for sharing your feedback with us. We're glad to hear that our hotel's location near the beach was convenient for you.We apologize for the inconvenience caused by the noise from the nearby nightclub. We understand that a peaceful and restful environment is important, and we will explore measures to address this issue.Regarding the condition of the hotel, we appreciate your comments about the need for modernization. We continuously strive to improve our facilities and amenities to enhance our guests' experience. Your feedback will certainly be taken into consideration as we plan future updates.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best Regards,Brandon Castleman,General Manager
par un voyageur
Publié le 20 avr. 2023 sur Expedia
Centrally located on the beach front.
The hotel needs and upgrade of furniture and fittinng.
Commentaires de Gestion de l’hôtel
20 avr. 2023 par Brandon Castleman, Gestion de l’hôtel
Dear Dennis,Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our central beachfront location during your stay.We acknowledge your concerns regarding the need for an upgrade of furniture and fittings in our hotel. Your feedback is essential in helping us identify areas where we can enhance our guests' experiences. Please rest assured that we are constantly working on improving our facilities and services to ensure that we meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back to our hotel in the future, with improvements in place that will make your stay even more enjoyable.Yours sincerely,Brandon CastlemanGeneral Manager
par un voyageur
Publié le 2 mars 2023 sur Expedia
Sorry but this place is run down
And corridors are very dirty
Room ok but still very old condition
Doors need replacement and new better locks
Commentaires de Gestion de l’hôtel
24 mars 2023 par Brandon Castleman, Gestion de l’hôtel
Dear ConstantinosThank you for taking the time to share your feedback regarding your recent stay at Gooderson Tropicana Hotel. We're sorry to hear that your experience did not meet your expectations.We're sorry to hear that you found the corridors dirty and the condition of the hotel to be run down. Please know that we take all guest feedback seriously and we will take steps to address the issues you raised. We apologize for any inconvenience caused.We value your feedback and we hope to have the opportunity to provide you with a better experience in the future.Thank you again for sharing your comments with us.Best regards,Brandon CastlemanGeneral Manager
par un voyageur
Publié le 7 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2023 par Brandon Castleman, Gestion de l’hôtel
Thank you for taking the time to share your perfect score review of your recent stay at Gooderson Tropicana Hotel. We're delighted to hear that you had an excellent experience with us.We're thrilled that we were able to meet your expectations and provide you with a comfortable and enjoyable stay. Our team works hard to ensure that all our guests have a great experience, and it's wonderful to hear that we succeeded with you.Thank you for choosing to stay with us. We look forward to welcoming you back to Gooderson Tropicana Hotel in the future.Best regards,
par un voyageur
Horrible experience. Never again.
Publié le 22 déc. 2022 sur HotelsIt was horrible. We were told to check in at 14:00 but at 15:00 the room was still not ready. The door lock had a problem, unlocking it was a problem. Generator was not working. At some point the stove, Tv and microwave stopped working. There was a weird smell in the room. The housekeepers were rude .
par un voyageur
Publié le 3 déc. 2022 sur Hotels
par un voyageur
Publié le 1 nov. 2022 sur Hotels
