Note fondée sur 100 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 nov. 2018 sur Hotels
Thé hôtel by itself is pleasant
The surroundings are ok but in the evening you feel like in a jail ... security obliged
Lot of restaurants within 2/3 minutes drive
Lady reception was nice and helpful
The guy did not manage my doctor problem and left without finding a solution .... hopefully the guy who replace him find a solution for me ...
Commentaires de Gestion de l’hôtel
24 nov. 2018 par The Concierge, Gestion de l’hôtel
Dear Guest
Thank you for your feedback we are happy that you had a good stay with us and look forward to welcoming you back in the future.
par un voyageur
Petit hotel tendance à Durban
Publié le 1 déc. 2015 sur HotelsCe petit hotel fait parti d'un café branché de Durban, le cadre est modern et design. Le staff vous aidera a planifier vos activités à Durban. Durban n'est pas nécessairement une destination que je recommande mais si vous y allez "The Concierge" est une bonne adresse.
par un voyageur
Publié le 11 mai 2023 sur Hotels
par un voyageur
Publié le 1 mai 2023 sur Hotels
par un voyageur
Publié le 6 janv. 2022 sur Hotels
My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed.
The staff are however super friendly, kind and extremely helpful
Commentaires de Gestion de l’hôtel
11 janv. 2022 par Concierge Boutique Bungalows , Gestion de l’hôtel
Thabj you for your wonderful review. We hope that you stay with us again.
Inlight of the wifi Telkom have finally repaired this
par un voyageur
Publié le 3 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 déc. 2021 par Concierge Team, Gestion de l’hôtel
Thank you for your kind review we look forward to seeing you in the near future
par un voyageur
Drunk guests ruin stay
Publié le 27 nov. 2021 sur HotelsIt wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it.
I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Commentaires de Gestion de l’hôtel
28 nov. 2021 par Concierge Reservations Team, Gestion de l’hôtel
Dear Guest,
We apologize for this experience, this is not a common factor at our establishment. We have addressed this issue with the guests and correct steps have been taken to ensure that this type of behavior does not repeat itself.
It is unfortunate that we have no control over our guests and their consumption of alcohol.
We will continue to strive for customer service delivery.
Kindly advise, you have rated us 2/10 which is the lowest we have ever seen since the opening of the hotel.
Your rating affects our score and overall property image.
Was there any additional problems with the room, cleanliness, amenities?
We would like to offer you and your team a complimentary night at our establishment in the near future.
kindly send us an email to arrange dates for the above.
par un voyageur
Publié le 2 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
10 nov. 2021 par Concierge Boutique Hote, Gestion de l’hôtel
Thank you for your wonderful review, we look forward to welcoming you in the near future
par un voyageur
Publié le 26 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2021 par Concierge Hotel , Gestion de l’hôtel
Dear Guest,
Thabk you for your review, however why did you give us 4 / 10
par un voyageur
Publié le 19 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2021 par Concierge Reservations Department, Gestion de l’hôtel
Dear Guest,
Thank you for submitting a 10/10 score, we value you as a client and hope to see you soon.
