Note fondée sur 170 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 déc. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2018 par TownHouse, Gestion de l’hôtel
Hello,
Thank you for taking the time to rate your stay with us.
Kind Regards,
The TownHouse
par un voyageur
Publié le 25 août 2024 sur Hotels
I booked a room at The Town House months ago for a surprise for my Husband on our 10th wedding anniversary. The room was pricey at £176 but I had seen some fabulous photos on facebook and I thought it would be worth the price. A couple of weeks ago I contacted the lady at the reception desk and asked if I could upgrade because I had seen better rooms with breakfast added at cheaper prices on their facebook page. The receptionist was very helpful but pointed out that as I had booked through hotels . Com there was nothing I could do but kindly said that if any of the luxury rooms were still available on the 24th August they would upgrade and make it special for our anniversary. We also booked Sunday lunch at the town house. We arrived at the hotel yesterday and was shown our hotel room. It was very disappointing. The room was small and quite frankly grotty . The ceiling was water damaged with plaster and paint missing and it was all very worn . When we went downstairs the guy on the desk asked if everything was ok with the room . I said I was very disappointed as the room was far below the standard we were expecting and nothing had been arranged to make our room special for our anniversary as promised. The guy at the reception apologised and told us that the hotel has changed hands . He also told us there wasn’t a chef now so there were no Sunday lunches. This was the first time we had been informed about this. Later on our shower leaked into the room below.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Lisa, Gestion de l’hôtel
We are sorry for the inconvenience, Elizabeth! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
par un voyageur
Publié le 15 août 2024 sur Expedia
Great little boutique hotel right near the centre of Durham. Staff are great, would stay there again.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Lisa , Gestion de l’hôtel
Hey, Shaun! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Lisa
par un voyageur
Publié le 9 juill. 2024 sur Expedia
par un voyageur
Birthday Break
Publié le 21 juin 2024 sur HotelsOutstanding room, with everything you need to relax, short walk to city centre this hotel & room give you everything!
par un voyageur
Publié le 16 juin 2024 sur Hotels
par un voyageur
Publié le 6 juin 2024 sur Expedia
We were amazed by our stay at OYO townhouse. We stayed in Le Jardin room and know Durham well. It surpassed all expectations with a truly gorgeous room with a beautiful that was also very private. The hot tub was super and lit up lovely in the evening/night.
The service was exceptional and we were well looked after by a range of people. The hotel bar was really lovely too and we enjoyed this before and after meals. We were lucky enough to get engaged on our stay here and it made the whole trip even more memorable. Nothing to fault from the whole experience!
par un voyageur
Publié le 1 juin 2024 sur Hotels
par un voyageur
Publié le 28 avr. 2024 sur Hotels
par un voyageur
Publié le 21 avr. 2024 sur Hotels
Fantastic room love the unquie less of what the room..great location and friendly helpful reception staff
