Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 19, 2024 on Expedia
by A traveller
Posted Sep. 17, 2024 on Hotels
Comment from Hotel Management
Sep. 18, 2024 by Michael, Hotel Management
Thank you for your feedback.
by A traveller
Good but not great
Posted Sep. 16, 2024 on HotelsNice hotel in a great location. Room wasn't ready at check in (we arrived after the 2pm check in time) and made to wait nearly half an hour before it was ready, not very good service or communication at check in. Excellent breakfast, lovely helpful restaurant staff. Nice pool and sauna.
Comment from Hotel Management
Sep. 18, 2024 by Michael, Hotel Management
Thank you for your feedback. Whilst guests are invited to check-in from 2pm, this may not be possible if the hotel was at full occupancy the evening before.
by A traveller
Posted Sep. 16, 2024 on Hotels
Comment from Hotel Management
Sep. 18, 2024 by Michael, Hotel Management
Thank you for your feedback.
by A traveller
Tired holes . Com
Posted Sep. 16, 2024 on HotelsPaid for delux room with river view. The room was very basic and in order to see the river we would have had to stand on the tired looking sofa underneath the dorma window. The shower was old and had little or no water pressure. Disappointed overall with the room. The staff were pleasant. Disappointing. Won’t rush back
Comment from Hotel Management
Sep. 18, 2024 by Michael, Hotel Management
Thank you for your feedback. I do hope you were able to contact our Front Office team who would have been happy to assist.
by A traveller
Posted Sep. 15, 2024 on Hotels
Ideally located in the heart of Durham with all the facilities you need!
Comment from Hotel Management
Sep. 15, 2024 by Michael, Hotel Management
Thank you for your feedback.
by A traveller
Posted Sep. 13, 2024 on Hotels
Hotel is excellent and in a great place.
Comment from Hotel Management
Sep. 13, 2024 by Michael, Hotel Management
Thank you for your feedback.
by A traveller
Posted Sep. 9, 2024 on Expedia
Comment from Hotel Management
Sep. 12, 2024 by Lauren, Hotel Management
Thank you for your feedback
by A traveller
Posted Sep. 7, 2024 on Expedia
Great location. Very nice hotel and staff
Comment from Hotel Management
Sep. 7, 2024 by Michael, Hotel Management
Thank you for your feedback.
by A traveller
Posted Sep. 6, 2024 on Hotels
Close to the centre of Durham not right in the centre within walking distances to restaurants, the castle and cathedral. Durham train station is a little further walking distances away about 15 minutes.
Comment from Hotel Management
Sep. 6, 2024 by Michael, Hotel Management
Thank you for your feedback.
