Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Moyen
Publié le 13 août 2024 sur HotelsL’hôtel est en plein centre. Les chambres sont en style traditionnel. L’hôtel est mal entretenu. La piscine est en très mauvais état (et n’a plus de vue sur les montagnes du fait de nouveaux immeubles). Le petit déjeuner est moyen.
Commentaires de Gestion de l’hôtel
14 août 2024 par Rustam, Gestion de l’hôtel
Dear Moyen,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the breakfast and pool. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Serena Dushanbe! All The Best,Rustum YusupovFront Office Managerrustam.yusupov@serena.com.tj
par un voyageur de Ras Al Khaimah
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Mr. Damir,Thank you so much for taking the time to leave us a wonderful score. We are thrilled to hear that you enjoyed your stay with us. I will pass your a wonderful feedback to our entire of our staff. Please let me know for the future coming, I will be more than happy to assist you. Thank you so much for choosing our hotel. Best regards, Rustam Front Office Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Peter,Thank you so much for taking the time to leave us your feedback. We are thrilled to hear that you enjoyed your stay with us. I will pass it to entire of the team.Hope we will see in the future and please let me know for future booking to make your stay more happier.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The hotel was terrible. The staffs were very unprofessional.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Mr. Ulfat,Thank you so much for taking the time to complete our survey, and noticed low score, we value your score and could you please give us more details that we could work on it. Regards,RustamFront Office Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Peter,Greetings of the day!Thank you so much for taking the time to leave us your score. We are thrilled to hear that you enjoyed your stay with. I will pass it to entire of the teamHope see you next time in our hotel.Thank you so much for choosing our hotel!Regards,RustamFront Office Manager
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Idris,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Serena Dushanbe!All The Best,Rustum YusupovFront Office Managerrustam.yusupov@serena.com.tj
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Valentin,Thank you so much for taking the time to leave us your feedback. We are thrilled to hear that you enjoyed your stay with us. I will pass it to entire of the team.Hope we will see in the future and please let me know for future booking to make your stay more happier.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Gao,Thank you so much for taking the time to leave us your feedback. We are thrilled to hear that you enjoyed your stay with us. I will pass it to entire of the team.Hope we will see in the future and please let me know for future booking to make your stay more happier.Thank you so much for choosing our hotel!Best regards,RustamFront Office Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Rustam, Gestion de l’hôtel
Dear Hanwei,Thank you so much for taking the time to complete our survey. We are thrilled to hear that you enjoyed your stay with us. Please let us know your future coming to make your stay more happier.Thank you so much for choosing our hotel!Regards,RustamFront Office Manager
