Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Hotels
The front desk is vert friendly and helpful while check in and check out. Will come again definitely
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hiep Le, Gestion de l’hôtel
Dear chia ying,Thank you for the great review!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hiep LeQuality Manager
par un voyageur
Great stay, the hotel facilities are amazing/peace
Publié le 15 août 2024 sur Hotels
My husband and I, along with our two children (7 and nearly 2) stayed here for 6 nights.
We booked 2 rooms, but one of the rooms was smaller than the other, so the information provided wasn't entirely accurate.
We had booked our stay well in advance and had requested a room on a higher floor to avoid mosquitoes. Unfortunately, when we arrived, they only had two rooms left, both on the second floor, which was disappointing. The receptionist assured us there wouldn’t be any mosquitoes on the second floor. However, as soon as we entered the room, we could smell mosquito spray, which we recognized from frequent use during our trips in Asia. Within the first hour in the room, both my daughter and I were bitten by mosquitoes. Throughout our stay, I killed several mosquitoes in our room every single day. But given that no other rooms were available, we made the best of the situation.
A big plus for the hotel is that they have their own healthcare staff, which is very reassuring.
Another highlight was the breakfast buffet at Aroma Restaurant—great atmosphere, a wide selection of food and drinks,
and an overall fantastic restaurant. I want to especially thank Kim Chi and Nghi for their excellent service at Aroma. Both were very thoughtful and took great car
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hiep Le, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We appreciate your family's choice to stay with us for six nights and are glad to hear that you enjoyed the breakfast buffet at Aroma Restaurant and received excellent service from Kim Chi and Nghi.However, we sincerely apologize for the issues you experienced with the room size, the mosquito situation, and not receiving the higher floor you requested. We understand how important these details are for your comfort and are truly sorry for any inconvenience caused during your stay.Your feedback is invaluable, and we will address these concerns with our team to improve our communication and service. We hope to have the opportunity to welcome you back in the future for a much better experience.Warm regards,Hiep LeQuality Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Well I would of given a 5 Stars, cause of my room wasn’t an ocean views as I’ve booked online it said ocean view, they also mistaken my name in a different room. not happy 🙄🙄
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hiep Le, Gestion de l’hôtel
Dear Li Mi,Thank you for sharing your feedback with us. We sincerely apologize for the mix-up regarding your room assignment and for not providing the ocean view you had booked. We understand how important these details are to your experience and are truly sorry for the inconvenience caused.Please rest assured that we will address these issues with our team to prevent them from happening in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Hiep LeQuality Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hiep Le, Gestion de l’hôtel
Dear JANGKANG,Thank you for the great review!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hiep LeQuality Manager
par un voyageur
다좋지만, 냉장고가 약합니다..
Publié le 28 juill. 2024 sur Hotels모든면에서 , 다 좋고 , 좋았지만 , 냉장고가 너무 약해서 가지고 간 음식들을 오래 먹을수 없었어요.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hiep Le, Gestion de l’hôtel
안녕하세요 JIYONG 님,소중한 리뷰와 피드백 남겨주셔서 감사합니다. 전반적으로 좋은 경험을 하셨다니 기쁘지만, 냉장고의 성능으로 인해 불편을 겪으신 점 진심으로 사과드립니다. 해당 사항은 즉시 관련 부서와 공유하여 개선할 수 있도록 하겠습니다.앞으로도 더 나은 경험을 제공해 드릴 수 있도록 노력하겠으며, 다음번에도 다시 찾아주시기를 기대합니다.감사합니다,
par un voyageur
Publié le 24 avr. 2024 sur Hotels
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Well maintained and friendly staff. Like to stay longer.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
We got everything we had expected. Comfortable room is well equipped with washer and dryer in the room(one bedroom type). Front desk was nice and helpful. Breakfast was great. Easy access to everything in the resort including fabulous golf course and various dining options. A little away from the beach but it is only a short walking distance.
par un voyageur
Publié le 26 janv. 2024 sur Hotels
par un voyageur
Publié le 9 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2023 par Anh Nguyen, Gestion de l’hôtel
Dear Mr/Ms. Ho Yeon,Thank you very much for your good impression.We wish still be apart from any of your next vacation in Viet Nam.Thank and best regardsAnh Nguyen (Mr.)Reservation
