Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
2,9 Service et personnel
3,5 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Good property with average customer care and management skills. Main issue was that the AC shuts down every time you leave the room. So the floor gets wet with water condensation. Had to call the cleaning crew for mopping the floor every time you come back.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par General Manager, Gestion de l’hôtel
"Dear Mr. Sanjeev, Jai Shri Krishna !We appreciate your feedback about our property and thank you for bringing the issue with the air conditioning to our attention. We understand the inconvenience caused by the AC unit shutting down and the resulting water condensation. Please know that we are addressing this matter to prevent future occurrences and improve our customer care and management response. Your experience helps us to improve and ensure that our guests enjoy a comfortable stay. We hope to have the opportunity to welcome you back and provide a better experience.Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335"
par un voyageur
Publié le 10 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mai 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Keval, Jai Shree Krishna!!Thank you for taking the time to rate our hospitality. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Dear Mr. Manmohan, Jai Shri Krishna !Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Publié le 28 janv. 2024 sur Hotels
par un voyageur
Publié le 15 janv. 2024 sur Expedia
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Manager, Gestion de l’hôtel
"Dear Mitesh, Thank you for taking the time to rate our hospitality. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us"
par un voyageur
Bad taste
Publié le 10 déc. 2023 sur HotelsHotel location was good
Service was horrible !!!
To ask for anything felt they were irritable and not interested to help - lot of attitude
Rigidity - will not recommend to anyone
Good food taste but when the people serving are so stuck up ans rude the taste becomes bad
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Brajesh Soni General Manager, Gestion de l’hôtel
"Dear Guest,Jai Shree Krishna !!Thank you for sharing your experience, It was such a pleasure having you stay with us. We are deeply concerned to read about your unfortunate experience with us. It's disheartening to know that our usual high standards of hospitality weren't reflected during your stay. We give the highest importance to maintaining quality and ensuring customer satisfaction, and we certainly do not endorse the kind of behavior you described. Your feedback has been taken seriously and will be used as a means to reassess and improve in these delicate areas. While we're glad to learn that you found our hotel's location convenient and enjoyed our food quality - we completely understand how service can impact the overall experience. We appreciate your honest review and hope that you will give us another opportunity to rectify this and serve you better in the future. Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335"
par un voyageur
Publié le 14 avr. 2023 sur Hotels
amazing stay
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Brajesh Soni, Gestion de l’hôtel
"Dear Guest,Jai Shree Krishna !!Thank you for sharing your experience, It was such a pleasure having you stay with us.We are delighted to learn that overall experience at our resort exceeded your expectations on your recent visit, and we all are touched with your generous praise appreciating the facilities and services offered by our staff. The team at The Fern Sattva Resort - Dwarka is our crown jewel and they consistently demonstrate to provide our valued guests with personalized service that meets high standards of hospitality. It is our constant endeavour to create experiences that become memories of a lifetime.We all are humbled by your kind words and look forward to your early return.Best Regards,Brajesh SoniGeneral ManagerThe Fern Sattva Resort DwarkaAt- Baradia, DwarkaGujarat-361335
par un voyageur
Publié le 30 janv. 2021 sur Expedia
par un voyageur
Publié le 28 déc. 2020 sur Hotels
service is very bad.... for a water bottle you have to call 4 to 5 times....
