Note fondée sur 166 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Thank you for choosing our hotel for your stay! We appreciate your feedback and are committed to making improvements based on your feedback. If there’s anything specific you’d like us to address, feel free to reach out. Safe travels, and we hope to host you again soon!”
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The staff was friendly and cooperative. The mountain views were unique and beautiful. Morning waffles were delicious. When it comes to the facility, it is in need of repair and/or upkeep. No toilet paper or tissue in the gameroom bathroom. The staff laundry room (beside) the gameroom was unsanitary-disorganized. It left me with an feeling of uncleanliness. Carpets were worn and dirty. Tools, vacuums, miscellaneous like 'garbage' on and around the office. Car and trailer with lumber and tools blocking the front office area.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Staff, Gestion de l’hôtel
Hello, Ms Glenda, I am so glad you enjoyed the views and breakfast each morning. I do apologize about your experience in the gameroom, as we are repairing the balcony, adding the laundry room shelving and clearing out old items from the closets and building the new garden deck the lumber, tools and mess are necessary. We do have posted signs stating that these areas were closed to guests for safety reasons. We appreciate your feedback as we will have to re examine our methods of deterring traffic through this area. We assumed the large signs would be enough.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
It is an older hotel. Pet friendly. It was quiet and the room was clean but the facility was obviously being remodeled and landscaped. Slept well.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your review! A good, comfortable night's rest is always our priority. We love our fur baby "Bad Boy" and know our guests love theirs as well. I will pass your feedback on to your room attendant who will be thriulled with the compliment. I am so happy to hear that the remodeling work didn’t impede on your time with us. We look forward to inviting you to sit in the zen garden when you return.
par un voyageur
Lake view
Publié le 16 juill. 2024 sur HotelsGreat lake view & quietness
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for the amazing photos those are truly wonderful. We love when we find out that our guests had a good stay. and we especially like when we get to share in the memories you made while visiting our hotel
par un voyageur
Publié le 16 juill. 2024 sur Expedia
It's an old Biker motel that has a lot of old-school character. They were in the process of renovating so things were a bit messy but it was quiet, and cool. Restraunts just a minute from the place and eagles nest is in-between red river and Angel fire, so there are groceries and gas in every direction. The owner was really nice.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your review Jerrald! It sounds like you enjoyed your stay, and that is our goal. The quiet and cool atmosphere provided here in the mountains can be such a wonderful bonus. We look forward to your next visit when we hope to make your stay even better
par un voyageur
vacation
Publié le 12 juill. 2024 sur HotelsWas taken back by the view and helpfulness of the staff. Very quiet and friendly atmosphere.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par General Manager, Gestion de l’hôtel
Guests like you make our job worth it Ms Shumate, we hope you enjoyed your time visiting our hotel and can't wait until your next visit
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Liked lake and stream fishing within 30 minutes- so so eateries not-cleaning service individual left room unlocked after service while away from property- no refrigerator in second room even tho property manager indicated they had in storage no ac in room , window ac unit did not fit in room one, no room door security bar or lock both units, window in room 2 fell off when opening for fresh air.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Front Desk, Gestion de l’hôtel
Once again, allow me to apologize that our hotel was unable to meet your standards, or issue the refunds requested. The communication apps are intended to communiate requests, questions and or problems. We send messages to our guests throughout their stay and you responded that all was fine. All of our hotel rooms have both a fridge and microwave in room as standard amenities to make our guests feel more at home. Our doors (while on the older side) have a feature intended for the security of our guests that make them self lock when the door closes. There is no air conditioning which is clearly stated on our hotels web page as well as all of our partner sites. Our building has an older electrical system that could not handle that many units all at once and I apologize you had problems with the window opening, we didn't realize that it was broken when the room attendant opened it while cleaning your room today. We hope that you allow us the oppurtunity to surpass your expectations on your next visiit.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
No AC, beds not comfortable. Only saw 1 person working the entire time and that was at check in.
Way over priced for what it is
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Front Desk, Gestion de l’hôtel
Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We take your comments seriously and will address them. For future referencer, our online page clearly states we do not have air conditioning units as our building having been built in 1989 has an electrical system that could not manage that many units all at once. Whether our staff consists of 1 person or 10, you're happiness is a priority and had you said something while on property to the one person you saw working we could have perhaps made your stay better
par un voyageur de Hartshorne
Publié le 30 juin 2024 sur Expedia
There was no one to give us a key. We found the cleaning lady housed in a hotel room. She said our key was in our room. The key didn’t work when we came back from dinner and we had to crawl through a window to get in. There was junk all around the property. It was in disarray. Not staying here again and we paid quite a bit for a low quality room.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Hotel Staff, Gestion de l’hôtel
We apologize mam, I am currently unable to find a record of yours tay at this hotel. If you could please respond with your confirmation number, our hotel currently has no staff as there is lack of workforce in our area and I can assure you, I would be unable to crawl through a window.
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback. We apologize we were not able to exceed your expectations and hope that we can provide you with a better stay on your next visit
