Note fondée sur 171 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Hotels
The outside of the hotel looked generally in disrepair, the cleanliness of the room, especially the carpet, was questionable. There was paint peeling from the bathroom ceiling. We could not get the WiFi to work based on the channel and password we were given. We could not get sound on the television, the remote did not have a volume control. The door of the room next to ours was unoccupied, unattended to, with the door ajar and the light on, for the two days we were there.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain.We are addressing the maintenance concerns you mentioned, including the exterior condition, room cleanliness, and bathroom ceiling. Our team is also working to improve the reliability of our WiFi and ensure all televisions and remotes are fully functional.Regarding the unattended room, we are investigating this matter to prevent it from happening again. We appreciate your patience and understanding as we work to make necessary improvements.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback and for rating your stay with us. We’re sorry to hear that your experience was not entirely satisfactory.We value your input and are committed to making improvements based on your comments. If you have any specific concerns or suggestions on how we can enhance your next visit, please let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future.Thank you again for your review.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Front Desk, Gestion de l’hôtel
Our records indicate that you never arrived at the property. We did look at cameras to substantiate the claims you made as things of that nature are taken extremely seriously and found one other cooberative story, only they were both sent from similar IP addresses automatically raising a fraud flag. Your key and enevelope were in the same place that they were left also showing no one had been to the assigned room. If you have a time, we would be hapopy to search our digital footage again, but unfortunately, the reservation was not a flexible stay so, we are unable to refund the charge and hope that you understand the statements you have made are careless and go against the New Mexico defamation laws
par un voyageur
Not to bad
Publié le 1 sept. 2024 sur HotelsStaff was super nice got our room fast
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for your positive remarks. No matter the amount of angry commentary, we love to share in the positive. A night when we had 32 of 32 rooms completely full, everyone was in a room, to us will always be a good day. We hope you visit again.
par un voyageur
Publié le 25 août 2024 sur Expedia
Did not stay there. I am requesting a refund. We arrived & did not actually check in as Mr. Johnston & wife were cleaning rooms. Mr. Johnston did take us to a room & said the key should be in the room & if there was no key in the room to let him know; there was no key. We left the room & locked the door behind us & went to ask Mr. Johnston for the key. No one could findMhim or the key. In the meantime his wife comes around & starts telling me that there was a form that had been electronically & I should have filled it out & submitted this form & had I done that I wouldn't be having this problem & my room would have been ready. I mentioned I had tried to send that form back & had a problem with my phone to submit form. She then proceeded to complain to the younger adults had the form been filled out I wouldn't be having a problem & those people who had done that had no problems, etc. I heard & mentioned to her again that I had tried. Regardless, at that point, her husband had already given me a room. All I needed was the key. At that point Mr. Johnston appeared & I explained to him what was happening. He got the key & at that point I told him even with the key issue I was still going to stay but was no longer comfortable with wife's treatment. He said I could get refund. Gave me his phone numbers. Check in was 3, there should have been a room ready regardless and he did get us in a room. Just needed the key. Didn't stay there, please refund. Thank you.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par staff, Gestion de l’hôtel
You arrived at the hotel, and showered, which immediately means you used the room, You locked yourself out of said room and got upset because you learned that there was not an extra key and I will concur that as you reached for things to be angry about, I was actually there for your arrival and know for a fact that you did not wait longer than 5 minutes for the room. You knew when you were taken to your room the original key had broke and you still locked the door. I could see refunding if you actually had never shown up and we would have been able to rent your room to a different guest, but this was not the case, you used the room, locked yourself out and never told anyone you were not coming back, so theres that. I vote no refund
par un voyageur
Publié le 1 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Thank you for choosing our hotel for your stay! We appreciate your feedback and are committed to making improvements based on your feedback. If there’s anything specific you’d like us to address, feel free to reach out. Safe travels, and we hope to host you again soon!”
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The staff was friendly and cooperative. The mountain views were unique and beautiful. Morning waffles were delicious. When it comes to the facility, it is in need of repair and/or upkeep. No toilet paper or tissue in the gameroom bathroom. The staff laundry room (beside) the gameroom was unsanitary-disorganized. It left me with an feeling of uncleanliness. Carpets were worn and dirty. Tools, vacuums, miscellaneous like 'garbage' on and around the office. Car and trailer with lumber and tools blocking the front office area.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Staff, Gestion de l’hôtel
Hello, Ms Glenda, I am so glad you enjoyed the views and breakfast each morning. I do apologize about your experience in the gameroom, as we are repairing the balcony, adding the laundry room shelving and clearing out old items from the closets and building the new garden deck the lumber, tools and mess are necessary. We do have posted signs stating that these areas were closed to guests for safety reasons. We appreciate your feedback as we will have to re examine our methods of deterring traffic through this area. We assumed the large signs would be enough.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
It is an older hotel. Pet friendly. It was quiet and the room was clean but the facility was obviously being remodeled and landscaped. Slept well.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your review! A good, comfortable night's rest is always our priority. We love our fur baby "Bad Boy" and know our guests love theirs as well. I will pass your feedback on to your room attendant who will be thriulled with the compliment. I am so happy to hear that the remodeling work didn’t impede on your time with us. We look forward to inviting you to sit in the zen garden when you return.
par un voyageur
Lake view
Publié le 16 juill. 2024 sur HotelsGreat lake view & quietness
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for the amazing photos those are truly wonderful. We love when we find out that our guests had a good stay. and we especially like when we get to share in the memories you made while visiting our hotel
par un voyageur
Publié le 16 juill. 2024 sur Expedia
It's an old Biker motel that has a lot of old-school character. They were in the process of renovating so things were a bit messy but it was quiet, and cool. Restraunts just a minute from the place and eagles nest is in-between red river and Angel fire, so there are groceries and gas in every direction. The owner was really nice.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your review Jerrald! It sounds like you enjoyed your stay, and that is our goal. The quiet and cool atmosphere provided here in the mountains can be such a wonderful bonus. We look forward to your next visit when we hope to make your stay even better
