Ratings based on 126 Guest Reviews

Hear it directly from our travellers
3.6 out of 5
92% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
2 out of 5
by A traveller

Posted Aug. 20, 2024 on Expedia
Unavailability of front office being accessable. Electrical plug in access in restroom for hair drting/shaver etc. not availabe. TV remotes & light switches dirty. Sheets appeared to b clean but were STAINED.
1 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 18, 2024 on Hotels
4 out of 5
by A traveller from Abilene Texas

This traveller left a rating score only Posted May 30, 2024 on Expedia
3 out of 5
by A traveller

This traveller left a rating score only Posted May 21, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted May 10, 2024 on Expedia
3 out of 5
by A traveller

Posted Apr. 21, 2024 on Expedia
Need better service/ did not clean my room or more towels .
1 out of 5
by A traveller

Horrible

Posted Apr. 14, 2024 on Hotels
On arrival, lady was rude from the get go. As she gave me my keys, she followed me to my car where she saw my service dog. She then said there was no pets allowed. I tried explaining to her that on the hotel website it clearly states “pet friendly”, if it didn’t I wouldn’t have booked it knowing I was bringing said service dog. She continued to say no & demanded I give her the keys & that she would give me a refund. I walk inside the building with her to get the refund when she told me it would cost extra for the dog to be here. I explained to her that it was a service dog & tried showing her his papers but she just didn’t want to hear it. With it being a busy weekend in brownwood every hotel within the 25mile radius was booked I had no choice but to pay the extra fee & stay at The Royal Inn. She gave me a new set of keys, which I thought was a little weird. Until we opened the door to the room & got a lingering smell of stale cigarettes. When I clearly requested for a non smoking room but because of my service dog she gave me a smoking room which really affected my asthma. Overall, horrible stay.
4 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 1, 2024 on Hotels
3 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 29, 2024 on Expedia
3 out of 5
by A traveller from Bangs

This traveller left a rating score only Posted Dec. 22, 2023 on Expedia
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