Note fondée sur 478 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Wotif
Room was not furnished as advertised on website. I did pay upfront and the remaining part need to be paid at the hotel during check out but they deducted with extra charges from card. Its a base rate for t 2 adults and for kids u have to pay extra for breakfast if you skip it. Not worth for paying a lot.
Commentaires de Gestion de l’hôtel
24 août 2024 par Siesta Villa Management, Gestion de l’hôtel
We try to make things as cheap as possible for the people that travel with only 2 or 1 persons. Instead of charging by the room. When more than 2 people, there is extra linen, sheets, towels etc. Plus extra water and electricity usage. And then there is the extra housekeeping. This all adds up. Businesses need to make money to survive. And businesses are also suffering from the "cost of living" crisis. If only you knew our electricity and water bills, just try to imagine !! Our payment policy is all money is paid before check in,, not at check out. This information is readily available.
par un voyageur
Publié le 19 août 2024 sur Wotif
I booked through Wotif, and as I was doing so the website glitched and changed my booking from 4 to 2 people. I immediately realised my mistake and contacted the property, leaving a voicemessage explaining what happened and asking for an amendment. There was no other option on the site or their website to contact them.
I didn’t hear back and when I arrived approximately 7-8 hours later at 6pm, the clerk at the desk was rude, was annoyed as he’d moved our booking to a smaller room (not what we’d booked), and stated that this is what happens when you book through third party websites and not directly through the venue; He was not apologetic or sympathetic to our situation, or the lack of communication from the venue, and was annoyed stating that the staff would now have to make up the room for four.
Admittedly, things got heated between the clerk and a member of my party (we had been travelling all day from funeral, which he couldn’t have known, and with a person with a disability and a person with an ABI). He asked us to leave and stated we could request a refund from Wotif, and he would send an email explaining what happened.
I contacted Wotif immediately after booking into different accomodation and whilst I was on live chat with them, they contacted the Siesta Villa asking for a refund, which was refused.
We are out of pocket the amount for the accomodation, and never received acknowledgement or an apology in regards to the lack of communication by the staff or venue
Commentaires de Gestion de l’hôtel
21 août 2024 par Siesta Villa Management, Gestion de l’hôtel
It still sounds like the issue is with Watif and not the Venue itself. Siesta Villa is not responsible for third party websites. Regardless, your issue was with the extra costings for the extra people in your booking, which would have applied regardless of who you booked through. Direct or indirect !. And as you were not happy with the extra costings for the extra people, your party then started carrying on and swearing in the foyer / reception area in front of other guest and a lot of school children who were staying at the time. That is why you were asked to leave. If only you had of paid for the extra people in you booking things would have been resolved fairly quickly. May the truth prevail and let it be known your version of events is untrue. The sticking point was the extra person charges, that's when things fell over at your refusal to pay them. Thanks for your feedback but...
par un voyageur
Publié le 18 août 2024 sur Expedia
No balcony and very congested room and washroom
Commentaires de Gestion de l’hôtel
19 août 2024 par Siesta Villa Management, Gestion de l’hôtel
You stayed in room 206 for just one night. There are balconies with these room so not sure why you would say "no balcony"...
par un voyageur
Publié le 16 août 2024 sur Expedia
All good
Commentaires de Gestion de l’hôtel
24 août 2024 par Siesta Villa Management, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 15 août 2024 sur Expedia
Very quite and breakfast was a bonus
Commentaires de Gestion de l’hôtel
24 août 2024 par Siesta Villa Management, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 12 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
24 août 2024 par Siesta Villa Management, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Siesta Villa Management, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Siesta Villa Management, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 12 juill. 2024 sur Expedia
The breakfast service is offered between 7:00 AM and 8:30 AM, presenting guests with a choice between sleeping in and missing breakfast or waking up early to enjoy it. It was observed that the same staff members who serve breakfast transition to cleaning the rooms and later return to serve dinner. This may explain why only minor cleaning is performed in the rooms (confirmed by my friends in other rooms), even upon request. Although the room appeared satisfactory upon check-in, during our four-night stay with children, the beds were not made after the initial check-in, even upon request. As a result, we had to make our own beds using clean linens obtained from the laundry.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Siesta Villa Management, Gestion de l’hôtel
Thank s for your feedback. It may not feel like it during the peak season of winter, but we are a budget accommodation venue. We never have and never will do the bedding during housekeeping unless an emergency has happened. It is stated on our website and out check-in information sheet what we provide for during a stay. Most people always leave personal belongings on their beds, therefore, it is our policy not to touch anyone's personal belongings, full stop. Maybe a venue with a 5 star rating will service the beds, but we are only 3 star venue and we do not hide that from anybody. If we were to spend more time servicing the room room or extend breakfast hours, we would need to charge a higher room rate to cover the costs.
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Erick, Gestion de l’hôtel
Thanks!
