Note fondée sur 718 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Expedia
par un voyageur
Publié le 8 août 2024 sur Hotels
It would have been nice to have clean towels the second day.
par un voyageur
Publié le 6 août 2024 sur Expedia
Me gustó están cerca las tiendas
par un voyageur
Publié le 24 juill. 2024 sur Hotels
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Alexis, Gestion de l’hôtel
Hello Paul!Thank you so much for taking the time to leave us a 5/5 review! We're thrilled to see you enjoyed your stay with us and we hope to see you again!
par un voyageur
Publié le 12 juill. 2024 sur Expedia
The room was not properly cleaned there was huge dry blood stains on the quilt and sheets on one of the beds when we got there and there was still trash from the previous guest in the refrigerator. We had already driven 7 and half hours to get to the hotel and we were just dead tired and did not want to be bothered by having to reload the cart and move everything we had to another room. the housekeeper there at the time was nice enough to bring us new sheets and took the trash but I’m not sure who was assigned to clean our room before we arrived but your company definitely needs to retrain your housekeeping staff to make sure the rooms are cleaned before new guest arrive to their rooms. Other than that it was a ok stay I guess. I would definitely not make that place my first choice to stay and I would not recommend this location to anyone because now I feel like all their rooms will be dirty and I would never want anyone to have go through that experience ever again.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Alexis O., Gestion de l’hôtel
Dear Delores,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. The condition of your room upon arrival is unacceptable and not reflective of our usual standards.We understand how frustrating it must have been after such a long drive to find your room in that state. We appreciate your patience and are grateful to our housekeeper for addressing the immediate concerns with new sheets and removing the trash.Please rest assured that we take your comments seriously. We are retraining our housekeeping staff to ensure that such oversights do not happen in the future. Your experience is invaluable in helping us improve our services, and we apologize for any discomfort it caused.We hope you might give us another chance to provide you with the quality experience you deserve. If you choose to stay with us again, please reach out to us directly so we can ensure your stay is flawless from start to finish.Thank you again for your feedback.Best regards;
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Nice big bathroom
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Alexis , Gestion de l’hôtel
Hello Janelle!Thank you so much for taking the time to share your 5/5 experience with us! We're happy to hear that you enjoyed the spacious bathroom! We hope to see you again!
par un voyageur
Publié le 7 juill. 2024 sur Expedia
The location is very convenient for our visit and we like the hotel.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
