Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2019 par Lynne Billich-Chavan, Gestion de l’hôtel
Hello Ms. Caroline, Thank you for taking the time to let us know about your stay. We are a pride hotel and do our best to provide a wonderful experience for all. We hope you visit us in the future. Kind regards,
par bernard
Publié le 18 sept. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2017 par Bonnie, Gestion de l’hôtel
Mr. Bernard. Thank you for taking the time to write a review. We are so glad you enjoyed your stay... Kind regards, Lynne Billich-Chavan , front desk manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Staff was horrible. Unprofessional and rude.
Breackfast included was a scam. Thay gave us a small muffin and bad coffee.
Sraff from entrance to cafeteria was not polite. We schedule a toom with pet on expedia and paid for everything but when we arrived there , the front desk lady requested more fees and taxes.
Commentaires de Gestion de l’hôtel
17 août 2024 par Lynne, Front desk manager, Gestion de l’hôtel
Hello Valentina, I am so upset to hear what you said about our staff. I sincerely apologize, we have a wonderful staff and usually go out of our way to make all our valued guests as comfortable as possible. Yes, you are correct that there is an additional pet fee, If you had looked on the Expedia website under policies you would have been able to view the addition pet fee and the policy regarding our pet friends. Since you booked thru them, we assume that you are familiar with their policies. The Wyndham Super Start Breakfast is not a scam it is meant to be a light start to your day. Wyndham has us provide fresh coffee, tea, choice of juice and 1 breakfast item. We actually provide 3, choice of muffins (usually 3 kinds), granola bars & dole fruit cups. And of course we also provide nice cold water. I hope this clears things up for you. We hope you decide to visit in the future. Our very best to you & your pet family. Kind regards,
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Lynne, Front desk manager, Gestion de l’hôtel
Matthew, Thank you for taking the time to let us know about your great stay with us at our Super 8 by Wyndham Stroudsburg. It was our pleasure to serve you & we hope to decide to visit again, Kind regards,
par un voyageur
Publié le 2 août 2024 sur Expedia
Front desk and breakfast staff were absolutely lovely. Room was large, but bathroom wasn't well cleaned (hairs were present that weren't ours). Beautiful, quiet, nature-filled surroundings.
Biggest let-down was the "breakfast" which consisted of two types of miniscule pre-packaged muffins, two types.of granola bars, apple or orange juice (both tasted funky, like expired) and coffee or tea. We booked here since it included breakfast, but there wasn't enough in quantity nor quality.
Commentaires de Gestion de l’hôtel
3 août 2024 par Lynne, Front desk manager, Gestion de l’hôtel
Hello Clark, I am so glad that you found so many wonderful things, I sincerely apologize about the cleaning, We strive for the cleanest rooms, Our general manager has already started an investigation as we usually win awards for our clean rooms, this is not acceptable. In regards to Wyndham's Super Start Breakfast it is only meant for a light start to your day. Their breakfast suggestions are coffee, tea, choice of juice, and 1 breakfast item. We have prepackaged muffins ( different kinds) as many of our guests are travelers who like to take something on the road. The juice is poured fresh each morning. and we get the delivery each week, (however we will definitely check on your concern as we would never want to have anything that did not taste right). We also provide extra with 2 other item choices, dole fruit cups and choice of granola bars, But I do apologize if you thought it was going to be something different. We do value your business and your thoughts I will be forwarding this review to Wyndham as hopefully they will be able to incorporate some of your suggestions. Sincerely,
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Lynne, Front desk manager, Gestion de l’hôtel
Thank you for taking the time to let us & others know about your wonderful stay at Super 8 by Wyndham Stroudsburg. We appreciate your business and hope you stay with us in the future. Kind regards,
par un voyageur
Publié le 2 août 2024 sur Hotels
Everything felt damp! The beds, the pillows, the floor/carpet...
Commentaires de Gestion de l’hôtel
3 août 2024 par Lynne, Front desk manager, Gestion de l’hôtel
Hello Joey, I am very surprised about your review. I will review this with our General Manager, Housekeeping staff and maintenance. This will be taken care of immediately, I wish you had come to us as we are here 24 hours a day & would have done anything we could to correct this or move you to another room, Please accept my sincere apologies. We hope you visit in the future. Regards,
par un voyageur
Publié le 1 août 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
2 août 2024 par Bonnie Gaughan, General Manager, Gestion de l’hôtel
thank you for your review of Super 8 by Wyndham Stroudsburg! I'm glad to hear everything was good during your stay. We hope to see you again in the future.
par un voyageur de Coral Springs
Publié le 31 juill. 2024 sur Expedia
Nothing to complain about. it was nice clean
Commentaires de Gestion de l’hôtel
1 août 2024 par Bonnie Gaughan, General Manager, Gestion de l’hôtel
Serge, thank you for your review of Super 8 by Wyndham Stroudsburg. We are glad you chose to stay with us!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The property is old and outdated the furniture, bed and carpet are all old and dingy. The room smelled Musty.
Commentaires de Gestion de l’hôtel
1 août 2024 par Bonnie Gaughan, General Manager, Gestion de l’hôtel
Christopher, I am sorry to hear that your stay did not meet your expectations. I will take the appropriate steps with our staff to address your concerns.
