Avis Super 8 by Wyndham Stroudsburg

Hello Ms. Caroline, Thank you for taking the time to let us know about your stay. We are a pride hotel and do our best to provide a wonderful experience for all. We hope you visit us in the future. Kind regards,

Mr. Bernard. Thank you for taking the time to write a review. We are so glad you enjoyed your stay... Kind regards, Lynne Billich-Chavan , front desk manager

Thank you Linda for letting us know about your wonderful stay at our Super 8 by Wyndham Stroudsburg. We are proud to serve you & hope you visit again. Kind regards,

Thank you for your review of Super 8 by Wyndham Stroudsburg. We hope you will visit again soon!

I am so sorry to hear that you had a problem with your room. Please feel free to contact me if you visit us again in the future.

Thank you Denise for taking your time to let us know about your great stay at our Super 8 by Wyndham Stroudsburg. It was a pleasure to have you with us and I have shared you comments with our team who I am sure will be happy that they helped to give you a wonderful experience. We hope you visit again, Kind regards,

Hello Stephanie, Thank you for taking the time to give us a score on your review. We appreciate your business and hope you visit soon, Kind regards,

Hello Yvette, I apologize that your stay was not as you expected, however, you did not book our suite. The suite is the only room with an extra seating area and 2 queen size beds, and the sofa was replaced with a trundle day bed over 1 year ago. You may have not looked at all the photos or perhaps had a problem with your travel agency not updating the photos. Your reservation was booked thru the travel agency, not Wyndham. The reservation was for a standard room with 2 full size beds. The suite was not available. In the future, please make sure you are booking the room type that you want and please do not hold it against us for your misstep. From reviewing the situation, it appears that you seemed to be so upset from your not booking the room you wanted, that you may have taken our firm reply that we were not friendly. We are a friendly staff and do value you as our customer. In fact, Trinity went out of her way to attempt to make your stay a wonderful one. She offered to move you to another room of the same type you booked, she offered to have housekeeping come and correct anything that you felt uncomfortable with, but you had declined. We typically win awards for our hotel. The lobby is the same as in the photo except that the desk chair is now facing the other way. The iron and ironing boards are available upon request, we do not have them in the rooms. Yes, you are correct a hotel is not the same as staying in a private home, guests typically are understanding for any slight noise, but we also have a quiet time of 10 pm and we have representatives here 24 hours a day and would have addressed any noise concerns. Some of our furnishings are a bit older but we strive to maintain them and keep everything clean while we await our new updates. Please be advised that the carpet in the room you stayed in is not patched and was recently cleaned as we have a maintenance schedule to ensure that we keep things clean for all our valued guests. Again, there was an error regarding charging your card at check in, but it was immediately corrected and as I understand it, you acknowledged that we had a new person in training and as a trainer yourself, you know that sometimes minor mistakes happen. I honestly hope that you can get past the fact that you booked the wrong type of room than you wanted and try to stay at a Super 8 again. We wish you well, Kind regards,

Thank you Debra for taking the time to let us know about your great stay. Yes, you are correct, the Wyndham Super Start Breakfast is only meant as a light start to your day. I will pass on your comments to Wyndham to let them know your thoughts. Kind regards,

Hello Andrew, we are so glad you took the time to let us know about your stay. We value your opinion. Thank you for the information on the shower, I sincerely apologize it was corrected that day. Yes, you are correct the Wyndham Super Start Breakfast is meant as a light start to your day after a great night's sleep. We hope you visit in the future. Kind regards,