Note fondée sur 861 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2024 sur Expedia
J’ai payé mais j’ai du partir sans dormir tellement c’était bruyant
Commentaires de Gestion de l’hôtel
1 mai 2024 par General Manager, Gestion de l’hôtel
Dear Sophie,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any noise issues during your visit, as this matter is very important to us. Your feedback regarding this matter is greatly appreciated and we'll work to make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.
par un voyageur
Publié le 23 mai 2023 sur Expedia
I would not rate double tree a single star.
First experience, on 18th Thursday checked in at 9.30pm and when we were about to sleep the bedsheets were dirty so I was told either I’ll have to change the bedsheets myself because there was housekeeping staff or change the room. With 5yr old and 2 yr old it’s not that easy to change it but somehow got a room with ok condition. (Pictures attached of the bedsheets)
Today it is our second time first of all @6am alarms, the housekeeping did not reset the alarm clock which is in the middle of 2 beds and then there is a parking lot construction which started @7am. (You are the manager so you would know what time the work would have started)
If I had an option to get full refund for the second stay AFTER my first night I.e. on 18th I would have canceled the reservation.
My first stay rooms were 212 and 218 and today’s stay room # is 754.
Commentaires de Gestion de l’hôtel
25 mai 2023 par General Manager, Gestion de l’hôtel
Dear Sakshi,First, Thank you for taking the time to share your feedback. It saddens us that you had a disappointing stay at our hotel. Our goal is to provide our guests with the best accommodations possible, and we regret to hear we let you down. We apologize for any inconvenience regarding the condition of your room and the alarm that disturbed you. Please consider these events uncommon, and we will make the necessary improvements to avoid issues like this in the future. Your satisfaction is important to us, and we hope you give us an opportunity to rectify the wrongs and re-establish credibility with you. Next time, we look forward to providing you with the visit you expected.
par un voyageur
Publié le 7 mai 2023 sur Hotels
Bel hôtel, employés très gentils et serviables.
Cependant il sera dû pour un rafraîchissement car ça date un peu surtout dans les chambres.
Lit moyennement confortable .
Je ne retournerais pas pour le prix…
par un voyageur
Publié le 5 janv. 2023 sur Expedia
Super pour un séjour de quelques jours. Nous avons été à la piscine et nous l'avons trouvée froide,mais le spa nous a réchauffés.
Commentaires de Gestion de l’hôtel
31 janv. 2023 par Marissa Prasad, Gestion de l’hôtel
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Syracuse. We look forward to welcoming you back to our hotel in the future.
par un voyageur
Publié le 19 nov. 2022 sur Hotels
par un voyageur
Publié le 11 sept. 2022 sur Expedia
par un voyageur
Publié le 10 sept. 2022 sur Expedia
Personnel très courtois, l’hôtel est très bien mais vieillissante ex dans notre chambre le rideau est déchiré, le tourbillon l’eau est chaude mais les jets ne fonctionne pas ou ´a peine… c’est très propre!!! On vous accueille avec un bon biscuit tout chaud… L’emplacement est dans un secteur industriel mais tu est à 10-15 min. D’auto de tout
par un voyageur
Publié le 5 sept. 2022 sur Expedia
Secteur tranquille, piscine extérieure n’existe plus, lits doubles! On réserve pour 3 et on a 2 serviettes.
par un voyageur
Publié le 18 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2019 par General Manager, Gestion de l’hôtel
Stephane, thank you for choosing us and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests.
Thank you,
Rob Benetti,
General Manager
par un voyageur
Publié le 18 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
18 nov. 2019 par General Manager, Gestion de l’hôtel
Sylvain, we appreciate your gracious rating about your stay at DoubleTree By Hilton Hotel Syracuse. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.
Thank you,
Rob Benetti,
General Manager
