Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
2,4 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Gaetane, Thank you for taking a moment to complete our survey. The staff at the HOMETOWN INN EAST SYRACUSE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Bien tranquille
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Guy, Thank you for telling us about your stay at the HomeTown Inn by Red Roof East Syracuse. I am glad you had a great encounter with us, prompting your 5/5 score. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Room smelled of weed. Fridge and microwave did not work.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Hugo, We are disappointed to hear your recent stay at the HomeTown Inn by Red Roof East Syracuse did not meet your full expectations, prompting your 2/5 score. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 11 mars 2024 sur Expedia
Propreté bruyante
Commentaires de Gestion de l’hôtel
11 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Cher Jean,Merci d'avoir pris le temps de partager votre retour concernant votre expérience au HOMETOWN INN EAST SYRACUSE. Nous apprécions sincèrement vos commentaires et nous sommes vraiment désolés que vous n'ayez pas été satisfait de votre expérience. Vous avez indiqué que vous n'étiez pas satisfait de la salle sale et des nuisances sonores. Il sera rappelé à notre équipe de la réception de traiter rapidement les plaintes concernant le bruit à l'avenir. Je m'excuse si vous pensez que notre service de ménage ne répond pas à vos propres normes de propreté, même si nos propres normes sont très élevées et incluent un contrôle pour garantir que les chambres sont aussi propres que possible. Vos commentaires sont importants pour Red Roof et nous prendrons en compte vos commentaires pour apporter des modifications afin d'améliorer notre expérience client.Merci encore d'avoir publié votre avis. Nous espérons que vous choisirez de rester à nouveau avec nous afin que nous puissions avoir l'opportunité de vous offrir une meilleure expérience.Sincerely,DannielleRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 21 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Antonio,RediResponse Specialist, Gestion de l’hôtel
Hello Emilie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWN INN EAST SYRACUSE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2023 sur Expedia
Room 209 was a real mess, paint on the ceiiing was falling off. Moisture on the mattress and under. Grass stain on the carpet in the room …. 211 was a bit better but it’s a really outdated hotel.
Commentaires de Gestion de l’hôtel
5 oct. 2023 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hello Francois,I want to thank you for taking the time to post a review of your stay at the HomeTown Inn by Red Roof East Syracuse. Please accept our most sincere apologies for any inconvenience caused by room 209, even though you stated that room 211 was better you did indicate that its outdated. Please note that at RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 1 oct. 2023 sur Expedia
Room 209 was a real mess .
Commentaires de Gestion de l’hôtel
1 oct. 2023 par OnielRediresponse Specialist, Gestion de l’hôtel
Hello Francois,Thank you for taking the time to write a review of your stay at the HomeTown Inn by Red Roof East Syracuse. Please accept our most sincere apologies for any inconvenience caused by the room. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 30 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2023 par OnielRediresponse Specialist , Gestion de l’hôtel
Hello Robert,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the HomeTown Inn by Red Roof East Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 24 sept. 2023 sur Expedia
Besoin d’être rénové
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Xao Red Roof Management RediResponse Specialist, Gestion de l’hôtel
Bonjour Mario,Merci de partager avec nous. Notre personnel du HomeTown Inn by Red Roof East Syracuse a apprécié votre note de 3/5. En ce qui concerne la propriété nécessitant des rénovations, vos commentaires peuvent être pris en compte dans la mesure où Red Roof vise à s'améliorer.Les commentaires des clients, comme le vôtre, contribuent à notre croissance, c'est pourquoi nous souhaitons vous remercier pour vos commentaires. Il nous fera plaisir de vous offrir des séjours améliorés à l'avenir.Salutations,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2023 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Eric, The staff at the HOMETOWN INN EAST SYRACUSE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
