Avis Quality Inn & Suites

Dear Guest,Thank you for taking the time to share your feedback. I want to address each of your concerns in detail to ensure clarity.1. TV Issue: Our front desk team responded immediately to your call about the TV problem and had it fixed as soon as possible to minimize any inconvenience.2. Wedding Block Rate: Since your reservation was made through Expedia.com, we were unable to offer the wedding block rate directly. This is due to the commission fees we are required to pay to Expedia. Our front desk suggested canceling your Expedia reservation and rebooking directly with us to secure the wedding block rate. However, by the time this was suggested, the wedding block rooms had already been picked up, and the booking deadline had passed.Even after the deadline passed, we were still willing to offer you the wedding rate to ensure you had a great experience with us but you didn’t want to cancel the online reservation . 3. Housekeeping: Our housekeeping team changed your entire bedding set to ensure your satisfaction, even though there were no visible stains. This was done as a gesture to ensure you felt comfortable and well taken care of during your stay.4. Guest Interaction: We strive to provide exceptional service to all our guests. At no point did any of our staff yell at you. There may have been a misunderstanding during the interaction with the front desk, especially when your wife approached in a manner that could have been perceived as rude.I also want to highlight that our entire staff went above and beyond to make the stay memorable for the entire wedding group. All of them were very satisfied and happy, except for you. We apologize for any inconvenience this may have caused and appreciate your understanding. We always aim to accommodate our guests as best as we can. If you have any further questions or require additional assistance, please do not hesitate to reach out.Thank you for staying with us.Sincerely, Quality inn & Suites