Note fondée sur 328 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,3 sur 5
75 % des clients le recommandent
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 29 juin 2017 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2017
Many thanks for taking the time to leave us such a great review - we hope to see you again!
4 sur 5
par Nikita

Publié le 20 août 2015 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2021 par Leo, Gestion de l’hôtel
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex
5 sur 5
par Agnès de Rouen

hotel aux charmes anglais sur front de mer

Publié le 17 juill. 2015 sur Hotels
Arrivée à Douvre à 9 h par le ferry a partir de Dunkerque. Visite de tout la côte sud avec une balade dans un magnifique parc en bord de mer à Folkestone.Puis arrivée à l'hôtel sur le front de mer ou nous avonz ete accueilli chaleureusement . J'ai fait ce voyage avec ma mère de 81 ans. Personnel bienveillant et à l'écoute de nos éventuels besoins. Très calme, petit déjeuner anglais super bon. Nous avons passé 2 nuits. Seconde journée passée à Brighton puis nous sommes remontés à Canterburry..magnifique ville à découvrir. Nous avons eu le bonheur d'assister au cérémonial des remises de diplômes aux universitaires en uniformes.
Commentaires de Gestion de l’hôtel
14 mai 2021 par Leo, Gestion de l’hôtel
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex
4 sur 5
par un voyageur

Publié le 1 sept. 2024 sur Hotels
Definitely get what you pay for, but perfectly fine stay. Had a small baby with us too!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lisa, Gestion de l’hôtel
Hello, Kate! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Lisa
1 sur 5
par un voyageur

Publié le 26 août 2024 sur Expedia
Hotel felt very unsafe. Reception was terrible as the staff member was never in reception and you had to call a number because he was outside smoking all day. Room we stayed in diabolical, doors to the room wasn’t locking properly and we couldn’t swap rooms until our second night. Our bathroom door was hanging off so we couldn’t shut it properly. The curtain only fit half of the window. The room smelt like damp the whole time we were there. Would not recommend staying here. No bar/ restaurant inside of the hotel.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lisa, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us, Antonia! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
2 sur 5
par un voyageur

Publié le 20 août 2024 sur Expedia
Checked in and was greeted by a very helpful and friendly Adel who kindly gave us a very nice room which is clean and bright and Ruth who rung to ask for feedback. I would give 5 stars for their service but 1 star for the hotel itself for reasons below. Unfortunately, the water stops for quite a while during my showers (up to 3 times on one occasion) which is not nice when covered in shampoo not knowing if it will come on again! It also makes a loud whirling noise like a helicopter outside when in the bedroom. The bed is very soft and there are some not nice smells in the corridors. The reception is unmanned most of the time so expect to wait outside on arrival to be let in or if you need a receptionist. Apart from that, the hotel is well located a few minutes from the pier and 10 minutes walk to the town centre. Overall the hotel needs redecorating inside and out. Hopefully the management will do this soon. The great plus in staying in Eastbourne unlike Brighton and other seaside towns are the free parking everywhere within 5-10 minutes walk to the town centre and pier / seaside.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lisa, Gestion de l’hôtel
We are sorry to hear about your experience, Eddie! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
3 sur 5
par un voyageur

Publié le 18 août 2024 sur Expedia
The rooms were clean and beds comfortable. Tea and coffee was provided. On the downside we had stayed a few qeeks ago and rebooked for the Eastbourne Airshow. We spoke with the gentleman at reception and requested the same room as it was a large triple room with a sea view and was told that he had put the request on the system. However when we arrived and I asked if we had the room requested we were told no and they allocate the rooms randomly. If i had known that we would have booked elsewhere. Shower was a very small cubicle which my special needs daughter could not get in to which was another reason we requested the larger room. The hot water took several minutes to come through before it was warm enough.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lisa, Gestion de l’hôtel
Hi, Malcolm! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
4 sur 5
par un voyageur

The hotel is ok and worth the money. It stinks.

Publié le 4 août 2024 sur Hotels
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 2 août 2024 sur Hotels
2 sur 5
par un voyageur

Publié le 2 août 2024 sur Expedia
The building looks derilict from outside, inside the restaurant is closed, bar is closed, no aircon, no staff onsite 8pm till 10am. Our first room absolutely stank of sewerage from the bathroom, and the shower had zero water coming out after the first of us used it. No staff were insite to talk to, and no refund was given for the dreadful smell and lack of shower. We then moved rooms and those issues were not there, but no aircon. It is clear theyve tried hard to decorate the hotel inside, the the person who is there during the day is very pleasant, just unforgivable the conditions the first night. The bathrom had air freshener in it, so they knew it was a problem. My recommendation... don't stay here mid summer, and consider other options carefully first before taking this as an ok last resort.