Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Misleading & bad customer service.
Publié le 25 juill. 2024 sur HomeAwayHorrible: We rented this house for 3nights/4 days but left after the first night due to the bad air quality.
THERE IS NO AIR CONDITIONING, and the thermostat does not work. It was over 91° with extreme humidity. Our family had to SLEEP IN THE BASEMENT to keep cool & breathe. Only 2 window fans, and box fan provided. The WiFi never worked, so we used up all our data. The TV never worked because it ran off of WiFi (streaming only). Now, with fees, we’ve paid over $800 for one night in the basement. 10 days later I am still trying to receive a refund for AT LEAST 2 nights. The district manager has given me a run around. We were definitely ripped off and feel we deserved better customer service. And there is a ‘private’ living quarters in this house, which is not listed. On top, Vacasa gave me the wrong phone number for Vrbo credit line. I called, and it’s for medical devices.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par VrboOwner, Gestion de l’hôtel
Faith, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
par un voyageur
House was very nice, surveillance not so much
Publié le 31 août 2023 sur HomeAwayThe house is spacious and comfortable, and the outdoor gazebo is lovely, as is the neighborhood. Very well situated in Eastham, close to the beaches and Wellfleet. We have only good things to say about the house.
However, we had an eerie, unsettling experience that explains the one-star rating. A day into our stay, we were having a casual conversation at the house about how we found it odd that there were no lamps on the nightstands by the beds. After a day at the beach with our kids, we returned to find lamps in place by our bed and the bed in our daughters' room. So not only did somebody (presumably from Vacasa) enter the locked house while we were out and place these lamps in areas where we had personal items and valuables like jewelry, etc., but they did so clearly in response to "hearing" our private conversation about what was really a trivial matter in the first place.
We made note of video cameras in front of the house, which seems perfectly reasonable, and on the back deck, aimed at the deck area, which does not seem as reasonable. I can only assume that our conversation about the lamps must have taken place on that back deck. The fact that someone (again, I assume from Vacasa) was actively monitoring that video and audio feed is astonishing to me, and the fact that they would think that this would justify entering the house uninvited is even more incredible.
I regret having to leave this review and gave Vacasa every chance to explain the situation, to no avail.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback, we're glad that you thought our house was nice and that you enjoyed its spaciousness and location. That said, we sincerely apologize for the issue you encountered when lamps were placed in the home while you were away. Please know that we value our guests' comfort and safety and respect their privacy and we truly regret this experience and that it had a negative impact on your stay. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued satisfaction of our future guests. We hope for another opportunity to host you again soon, for a much more enjoyable stay.
par un voyageur de middleburgh,ny
165 kettle hole rd
Publié le 28 juill. 2023 sur HomeAwaythe house was very clean and well maintained but we were unhappy with the sprinklers going off in the afternoon because they soaked the driveway and back deck. Shouldn't they only go off at night? Also a herbicide was applied to the driveway while we were there and warned that children and pets shouldn't be exposed for 2 hours and we only read this after we walked through it and brought it into the house, other than that it was a great house!
par un voyageur
Great place
Publié le 27 juill. 2023 sur HomeAwayOverall great experience - the gazebo is an added plus.
par un voyageur
Pretty good.
Publié le 2 juin 2023 sur HomeAwayNone of the beds were made up when we arrived. Just sitting in a garbage sack in the bedroom. Needs a spring cleaning. No paper towels or tissues. Great location, quiet neighborhood.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Great space to relax with family
Publié le 2 oct. 2022 sur HomeAwayThis place was super close to my family's favorite beaches: Coast Guard, Nauset, and Campground on the Bay side. It was very clean, had a well stocked kitchen and comfortable furniture. The screened-in gazebo with a ceiling fan is the PERFECT place to relax with a book and a cocktail.
10/10 would recommend to anyone considering staying here.
par un voyageur
Great stay!
Publié le 17 août 2022 sur HomeAwayGreat house in a terrific location near everything. Plenty of room and great kitchen with everything you need. Comfortable and clean. Great deck and yard.
par un voyageur
Clean and beautiful classic cape house
Publié le 27 juill. 2022 sur HomeAwayOur family had a perfect week here! Perfect cute house, ideal location, beautiful garden.
par un voyageur
Beautiful house
Publié le 21 juin 2022 sur HomeAwayGreat house with plenty of space. Centrally located on the Cape though only a few local restaurants within 10 minutes, but very close to several great beaches
par un voyageur
Lovely home w/ just a few issues
Publié le 31 mai 2022 sur HomeAwayThe house was wonderful. However when we arrived the upstairs toilet was clogged and my husband had to take care of it. It wasn’t until the day before we were leaving that they got back to us and it wasn’t issue wasn’t addressed . Also there was so much
Pollen that we couldn’t enjoy the outside deck or Gazebo
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for visiting, Eileen. We are so glad that you enjoyed our home. We were happy to host you. We apologize for any delays in service during your time here. Our local team has reviewed the home and made any repairs or replacements as needed. The gazebo was cleaned and is pollen-free. We hope to host you again soon.
