Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Maison bien située
Publié le 3 sept. 2018 sur HomeAwayMaison idéalement située pour visiter Cape Cod. La maison est un peu petite pour 7 car il n'y a que 6 vraies places de lit, pour le 7è c'est dans le convertible du salon.
L'équipement est correct et l'extérieur agréable et calme.
par un voyageur
Sadly disappointing due to poor customer service
Publié le 9 oct. 2024 sur HomeAwaySadly, poor customer service by property management, Vacasa, and other issues marred this visit. Too bad – though it’s older and showing wear, could be a good convenient and economical option for families. Customer service was unable to answer basic pre-visit questions. Clearly not local or familiar with the actual property. Scripted responses. In particular, on a cold night when there was no heat, numerous texts told us to check the thermostat (mmm .. why didn’t we think of that), take and send pictures, look for non-existent manuals. Instruction labels for thermostat for HEAT/AC did not match. Searched in the dark for referenced propane tank (none). We did find an Empire furnace manual in a closet. No longer exists. Finally they just told us heat was not a listed amenity. Decades of living in the northeast, never heard of heat referred to as an amenity. We made do by heating pots of water on the stove to take off the chill (not all burners work). Fortunately plenty of extra blankets. Okay that there’s no washer, dryer, dishwasher. More upset with horrible and at times sarcastic customer service. Just be aware if booking cooler months, there is NO HEAT. Note that photos are out-of-date. No sleeper sofas, so bring air mattresses if more than bedrooms are needed. A wood, pellet or electric stove could simply make this more comfortable on cool evenings. Good experiences previously with VRBO, but will never choose a Vacasa property again.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have encountered during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We have forwarded your concern to our local team to avoid future complaints. We do hope we will have another chance to host you.
par un voyageur
Publié le 1 sept. 2024 sur HomeAway
par un voyageur
Stay in Eastham
Publié le 26 août 2024 sur HomeAwayEverything worked well and the home was comfortable. The only issue was that trash had been in a can outside. aAn animal had turned it over in the yard. I called it in to the folks but it was not cleaned up and was worse the next day.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We are glad to hear that everything else worked well and that you found our home comfortable. We apologize for the issue with the trash not being cleaned up promptly. We understand how frustrating that can be. We will ensure that this concern is addressed with our housekeeping team to prevent similar situations in the future. We hope you will give us the opportunity to host you again.
par un voyageur
Perfect location & attentive management
Publié le 9 oct. 2023 sur HomeAwayThe place is very cute, clean, and well-stocked. Location is ideal - just a mile from Nauset Light Beach. We had a small issue with the door that was immediately fixed. Can’t say enough good things about the experience.
One small helpful hint for traveler packing - you’ll want to bring a hair dryer if you use one.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Leah, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!
par un voyageur
Nice place for $. Good location
Publié le 5 oct. 2023 sur HomeAwaySee above😊👍
par un voyageur
Good stay
Publié le 12 sept. 2023 sur HomeAwayStay was good. Place is pretty small, but it's cape cod so they all are. Good kitchen, super close to the beach. 2 bedrooms, one has 3 beds, other has 1. Bathroom doesn't have a lock on the door which was a little annoying. These are just nitpicks though. Really good place overall, 5 stars!
par un voyageur
Eastham Gettaway
Publié le 7 sept. 2022 sur HomeAwayCentrally located close to beaches on both sides of the cape. Easy to bike to everything. Large property with plenty of room for outdoor activities and wildlife.
par un voyageur
Very disappointing
Publié le 29 août 2022 sur HomeAwayFor the price we paid, it was woefully below expectations. The place was tired. I would not recommend here. We will certainly not return.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Joe, we regret to hear that we were unable to provide you with a pleasant stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Publié le 19 oct. 2021 sur Expedia
No working WiFi -- network & password wasn't what was listed in the rental emails, and Vacasa support couldn't help. Wouldn't have rented if we'd known. Rooms had more furniture than shown in photos -- living room was crowded and hard to walk through due to large sleeper sofa and several tables.
