Note fondée sur 264 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juill. 2022 sur Hotels
Ménage moyen il restais du café dans la machine avec du moisi dessus, le lave vaisselle ne fonctionne pas malgré 2 demande à la réception bref çà fait quelque années que je vais à cet hotel et il est temps de changer
Commentaires de Gestion de l’hôtel
8 août 2022 par Kenneth Nerger - General Manager, Gestion de l’hôtel
Thank you for bringing these matters to our attention. The issues you experienced are below our standards of service and we will be looking further into them. I appreciate you taking the time to share your feedback and we hope to have you join us again soon.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Everyone was very nice and cordial especially at night when we checked in with Mr T, he answered all our questions and helped us with the Wi-Fi and in the morning when we checked out, Bethany was very helpful, thank you for having a beautiful clean place and accommodating.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We had an incredible stay at this hotel! The pool and hot tub were spotless and well-maintained, offering the perfect spots to unwind. The rooms were equally impressive—immaculately clean, spacious, and very comfortable. Every member of the staff went above and beyond to be friendly and welcoming, making us feel right at home from the moment we arrived. I highly recommend this hotel for anyone looking for a relaxing and enjoyable experience. Will definitely be returning!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Awesome staff very clean
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 13 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Picked this one for the pool and hot tub. Pool was about 40 degrees and the hot tub was out of order the whole stay.
par un voyageur
Publié le 18 août 2024 sur Expedia
The walls must be paper thin because all I heard was stomping from upstairs. I thought it was maybe from the room above us but I think it was from our room being next to the stairs. Very loud stomping woke me up though out the night. I was shocked and annoyed.
I found several hairs not of my own in the bathroom.
The hotel is okay but is showing its age. It needs an upgrade.
This is just one picky complaint of mine is to have two waffle makers for the morning breakfast. A family of 5 each made a waffle and took over the machine for 20 minutes. I waited for a bit but went on to other options. My kid is a picky eater and would have ate a plain waffle if it was an option.
Commentaires de Gestion de l’hôtel
19 août 2024 par Matthew Guevara, Gestion de l’hôtel
Good Morning Patricia, Hope all is well. I appreciate your feedback and honesty, we take every opportunity to improve our hotel if possible. I deeply apologize for the inconvenience that You and your family went through. Please kindly give the hotel a call 610-829-2000 or send me an email at Matthew@riverbrookinc.com so I can get more information and resolve this issue to the best of my abilities. Have a wonderful day and safe travels.
par un voyageur
Worst old dirty hotel ever ! Marriot it’s not!
Publié le 18 août 2024 sur HotelsWorst hotel ever !! Dirty, old, not a Marriot quality hotel!!! No convenience to get your luggage to the front and out ! No ramp! Staff unfriendly! Front door stayed open 24-7 ! Unsafe! Nobody ever at the front desk! The people hanging outside were questionable and made me feel uncomfortable and unsafe the felt was dirty full of trash garbage a over flowed people amoking drinking tables old dirty falling apart ! Pictures on site are a lie fake from when it was probably built 30 years ago!! The pool stays open til 11 pm! Too late ! People from the pool drop water all over the hallways and door area and in the elevator! Puddles of water all over nobody cared to clean ! Our toilet away was repaired and not replaced ! The tv is old and can’t even use a fire stick! The bed was the worst bed I ever slept in! The mattress was so creaky and moved and flat and our backs hurt now ! The pillows were not long and it was a king bed ! Asked for extra was only allowed 2 ! Thin hard awful bed !!! There was a broken glass picture on the couch upon arrival into our room ! Had to call to get someone to clean it up !!! Not one friendly Person in that place ! This reminded me of a motel and not a hotel ! Disgusting if I have to say ! Never ever coming back
