Note fondée sur 417 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The woman at checkin was not very accommodating. No early check in available and she was quite negative about a local tavern. In a town so small, she could have been more cheerful to offer options about multiple eateries without bashing one? All the local food was great!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Katie, Gestion de l’hôtel
Dear Mary Kay,Thank you so much for your review, and for choosing Outlook Inn. Please accept my sincere apologies having a less than stellar check in. It sounds like you received service that was clearly below the high standards we set for ourselves. Based upon your feedback, I will be following up with our Front Desk staff to ensure that each one of our guests receives the warm and friendly service that we should be providing every time.If there were any other aspects of your stay with us that we could improve upon, please do not hesitate to send me a private message here with your contact information so that I may reach out to you personally to discuss your stay further. We are already looking forward to your return visit, and to the opportunity to change your 4-star review to a 5-star one next time. Until then, best wishes and safe travels to you and your family.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Katie, Gestion de l’hôtel
Hello Quinlan,Thank you for your review. I am very sorry to see that your stay did not live up to the high standard we set for ourselves here at the Outlook Inn. I would love to discuss your stay, and to learn from you how we can do better next time. Would you be so kind as to send me a private message with your phone number and a time of day that would be convenient for you and I to talk on the phone? I look forward to hearing from you.Sincerely,General ManagerOutlook Inn
par un voyageur de Tucson
Publié le 4 sept. 2024 sur Expedia
The room didn’t have a view even though we were advised we would have one. Big tree blocked our view of the bay. And every time we called the front desk they never knew the answer. Especially for a small town. We asked for dinner recommendations and they were like I don’t know. Then they were like oh you can speak to our cafe and transferred us their cafe that was closed that day. Also. Our charger by our bedside table didn’t work and we called the front desk to tell them and they said we could come down and talked to the engineer if he was around. I figured they’d put in a note for the engineer to take a look at it but told us we had we had to find him and then initiate the conversation. It was quite comical actually.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Katie, Gestion de l’hôtel
Dear Melissa,Thank you very much for choosing Outlook Inn, and for taking time to submit your review. We are very grateful for your feedback, as each review gives us the opportunity to improve our guest experience.I would like to offer my deepest apologies for experience you had with us. We pride ourselves on providing exceptional service. I want to apologize if this is not the experience you had. Please know that I will be speaking with our Guest Services Manager to immediately address the issues you experienced when asking for assistance. We will be conducting a thorough review of our policies and training to ensure that every guest receives the high standard of service that we set for ourselves.I would like to speak with you personally regarding your stay. Would you be so kind as to send me a private message with your phone number and a time of day that would be convenient for you and I to talk on the phone? Thank you very much for your time. I look forward to speaking with you.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 1 sept. 2024 sur Expedia
It’s old and in need of repair and upkeep. It looks really nice, but very dirty. For the price you pay, there should not be dirty windows , dirty furniture and a dirty bathroom.
Perhaps things were just old and needed to be replaced in the east wing.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Katie, Gestion de l’hôtel
Dear Allen,Thank you very much for choosing Outlook Inn, and for taking time to submit your review. We are very grateful for your feedback, as each review gives us the opportunity to improve our guest experience.I would like to offer my deepest apologies for experience you had with us. We pride ourselves on welcoming our guests to very clean rooms, and I want to apologize if this is not the experience you had. I will follow up with my staff to get to the bottom of this, and we will be conducting a thorough review of our policies to ensure that every guest finds their room in the high standard that we set for ourselves.I would like to speak with you personally regarding your stay to ensure that we do everything we can to make this right for you. Would you be so kind as to send me a private message with your phone number and a time of day that would be convenient for you and I to talk on the phone? Thank you very much for your time. I look forward to speaking with you.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 22 août 2024 sur Expedia
Very hospitable and accommodating. Restaurant closed 2 days of our 3 day visit
par un voyageur
Publié le 20 août 2024 sur Expedia
Beautiful!
Commentaires de Gestion de l’hôtel
22 août 2024 par Katie, Gestion de l’hôtel
Hello Anne,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 19 août 2024 sur Hotels
Beautiful property. Great dining. Great location. Unfortunately I had an incredibly noisy family above my room. The noise transfer was terrible. Also, water poured through the ceiling light fixture from the room above.
Commentaires de Gestion de l’hôtel
22 août 2024 par Katie, Gestion de l’hôtel
Hello Charlotte,Thank you for your review. We’re so glad to see you enjoyed your stay. I am so sorry to hear that there were problems with the room above, however I happy to hear that despite that you had a nice time at the property. We hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 6 août 2024 sur Expedia
Property is in great location in a walkable shopping and dining area on Orcas Island with an incredible view!
Commentaires de Gestion de l’hôtel
8 août 2024 par Katie, Gestion de l’hôtel
Hello Kim,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 4 août 2024 sur Expedia
Stayed in room 8 (room cost appx $500 for one night)
The good:
Friendly, professional host. The room had a great view of the bay. Complimentary grab and go sweet treats. Walkable to shops and restaurants. Great pre-visit auto texts about tips for the visit.
The bad:
Told upon arrival that there were private events in the hotel bar and restaurant and neither would be available to us as hotel guests. We were disappointed as we were looking forward to enjoying the restaurant/bar and small plate (supposed to be included in our stay).
When I sat on the corner of the bed near the foot, I nearly fell through to the floor as there was no support slats under the foam mattress corner. The host came up and fixed the slats on the lower corner. Later we found the slats on the upper half opposite side of the bed were not aligned and nearly fell through on that side. It was after hours so we had to fix it ourselves.
The TV and Chromecast didn't work. A rebooted Chromecast worked but no satellite tv reception. The toilet roll holder was covered in rust. The deck bench has metal things protruding on both sides of the seat making it very uncomfortable.
While I would recommend staying at this hotel, I wouldn’t recommend staying in this room until upgrades were made to make it worth the price. I would call the hotel to see if the restaurant & bar will be available to you during your visit. I originally shared this information with the hotel via text and never heard back.
Commentaires de Gestion de l’hôtel
5 août 2024 par Katie, Gestion de l’hôtel
Dear Rlk,Thank you so much for taking the time to review your stay and provide your feedback. First of all, I would like to offer you my deepest apologies that you didn't like your room in our historic main building. The fact that you were not able to easily know that this room is a different style than our recently updated rooms is simply inexcusable. Please be assured that I will be talking with our marketing team to ensure that we are clearly communicating what rooms in our historic main building offer. I also apologize that there were some issues with the slats on your bed. Despite these shortcomings on our part, I was thrilled to read that our maintenance team was responsive to your call. On that note, I would love the opportunity to speak to you personally about your stay, and to discuss how we will make this right for you. Would you be so kind as to send me a private message with your phone number and a time of day that would be convenient for me to contact you?Once again, thank you so much for your time, and for choosing Outlook Inn for your visit to Eastsound. I am very much look forward to speaking with you, and to making this situation right so that we may welcome you back one day and truly provide you with the outstanding travel experience we strive for.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Nice place to stay with lovely historic charm. Convenient to shops and dinning. Great views! Only thing was the night was not quiet. Someone pulled the fire alarm which caused quite a stir! Was unfortunately not restful.
Would recommend overall!
Commentaires de Gestion de l’hôtel
5 août 2024 par Katie, Gestion de l’hôtel
Dear Malachl,Thank you so much for your review, and for choosing the Outlook Inn. I’m thrilled to hear that you enjoyed our hotel’s location, and that you were pleased with the views.While I was happy to hear you enjoyed our location, I sorry that our fire alarm disturbed your rest. Please accept my sincere apologies. If there were any other aspects of your stay with us that we could improve upon, please do not hesitate to send me a private message here with your contact information so that I may reach out to you personally to discuss your stay further. We are already looking forward to your return visit, and to the opportunity to change your 4-star review to a 5-star one next time. Until then, best wishes and safe travels.Sincerely,Katie SellersGeneral ManagerOutlook Inn
