Note fondée sur 410 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Property is in great location in a walkable shopping and dining area on Orcas Island with an incredible view!
Commentaires de Gestion de l’hôtel
8 août 2024 par Katie, Gestion de l’hôtel
Hello Kim,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 4 août 2024 sur Expedia
Stayed in room 8 (room cost appx $500 for one night)
The good:
Friendly, professional host. The room had a great view of the bay. Complimentary grab and go sweet treats. Walkable to shops and restaurants. Great pre-visit auto texts about tips for the visit.
The bad:
Told upon arrival that there were private events in the hotel bar and restaurant and neither would be available to us as hotel guests. We were disappointed as we were looking forward to enjoying the restaurant/bar and small plate (supposed to be included in our stay).
When I sat on the corner of the bed near the foot, I nearly fell through to the floor as there was no support slats under the foam mattress corner. The host came up and fixed the slats on the lower corner. Later we found the slats on the upper half opposite side of the bed were not aligned and nearly fell through on that side. It was after hours so we had to fix it ourselves.
The TV and Chromecast didn't work. A rebooted Chromecast worked but no satellite tv reception. The toilet roll holder was covered in rust. The deck bench has metal things protruding on both sides of the seat making it very uncomfortable.
While I would recommend staying at this hotel, I wouldn’t recommend staying in this room until upgrades were made to make it worth the price. I would call the hotel to see if the restaurant & bar will be available to you during your visit. I originally shared this information with the hotel via text and never heard back.
Commentaires de Gestion de l’hôtel
5 août 2024 par Katie, Gestion de l’hôtel
Dear Rlk,Thank you so much for taking the time to review your stay and provide your feedback. First of all, I would like to offer you my deepest apologies that you didn't like your room in our historic main building. The fact that you were not able to easily know that this room is a different style than our recently updated rooms is simply inexcusable. Please be assured that I will be talking with our marketing team to ensure that we are clearly communicating what rooms in our historic main building offer. I also apologize that there were some issues with the slats on your bed. Despite these shortcomings on our part, I was thrilled to read that our maintenance team was responsive to your call. On that note, I would love the opportunity to speak to you personally about your stay, and to discuss how we will make this right for you. Would you be so kind as to send me a private message with your phone number and a time of day that would be convenient for me to contact you?Once again, thank you so much for your time, and for choosing Outlook Inn for your visit to Eastsound. I am very much look forward to speaking with you, and to making this situation right so that we may welcome you back one day and truly provide you with the outstanding travel experience we strive for.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Nice place to stay with lovely historic charm. Convenient to shops and dinning. Great views! Only thing was the night was not quiet. Someone pulled the fire alarm which caused quite a stir! Was unfortunately not restful.
Would recommend overall!
Commentaires de Gestion de l’hôtel
5 août 2024 par Katie, Gestion de l’hôtel
Dear Malachl,Thank you so much for your review, and for choosing the Outlook Inn. I’m thrilled to hear that you enjoyed our hotel’s location, and that you were pleased with the views.While I was happy to hear you enjoyed our location, I sorry that our fire alarm disturbed your rest. Please accept my sincere apologies. If there were any other aspects of your stay with us that we could improve upon, please do not hesitate to send me a private message here with your contact information so that I may reach out to you personally to discuss your stay further. We are already looking forward to your return visit, and to the opportunity to change your 4-star review to a 5-star one next time. Until then, best wishes and safe travels.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Katie, Gestion de l’hôtel
Hello Chad,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Disappointed
Publié le 18 juill. 2024 sur HotelsLocation and hotel restaurant were great. The room was average at best. The bed was way too soft, the lights were jarring and should have been on dimmers. The fan, which is connected to the light was so loud in the bathroom it sounded like a freight train. Half the time the toilet would not flush. Housekeeping did not leave clean cups. We were looking forward to a romantic stay but the condition of the room put a damper on that.
par un voyageur de Portland
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Katie, Gestion de l’hôtel
Hello Alice,Thank you for your review. I am very sorry to see that your stay did not live up to the high standard we set for ourselves here at Outlook Inn. I would love to discuss your stay, and to learn from you how we can do better next time. Please do not hesitate to reach out to me.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur de Portland
Publié le 18 juill. 2024 sur Expedia
The water view was great and the extended outside sitting area across the street was excellent. However, the room itself (#8) was substandard for a nice quality hotel (more like a budget accommodation). It was expensive and disappointing.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Katie, Gestion de l’hôtel
Dear Alice,Thank you so much for taking the time to review your stay and provide your feedback. First of all, I would like to offer you my deepest apologies that you did not like your room in the Historic Main Building. Please be assured that I will be talking with our marketing team about ways that we can distinguish this room from our newly renovated East Wing and Bayview rooms. Despite feeling that your room in the Historic Main Building was outdated, I was thrilled to read that you enjoyed the view from your room and the Water's Edge sitting area across the street and on the water. Once again, thank you so much for your time, and for choosing the Outlook Inn for your visit to Orcas Island. We hope that we may welcome you back one day and truly provide you with the outstanding travel experience we strive for.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 2 juill. 2024 sur Expedia
I was very excited to stay at this property. Check in: I had to sign and initial a standardized form that I wouldn't smoke nor trash the property. I don't smoke. I was given a comp for the restaraunt on the property. I had to come back to finish check in as employee was new. That was fine. The regular employee told me the restaraunt was booked for Happy hour through 8 pm. She told me if other places I could go instead of providing any customer service or display any hospitality planning intellect. $400 bad start to my vacation away from life stessors and work. Thanks. Trying to problem solve..... I asked other employees. I was able to sit at bar. There were at least 10 open tables? Wash your hands in between taking credit cards and peeling lemons and garnishing drinks with your bare hands. Thankfully I do. French onion soup was the worst I've ever had. The spoon I had to eat it on reminded me of the form letter I had to sign. Cheap. I took pictures of the room. No phone. The candied orange peel, vinagrette, and hot shower was only saving grace. The wait staff in restaraunt were very nice. Room was 63 degrees. Keep it at 70. Hire more staff.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Katie, Gestion de l’hôtel
Dear Shannon,Thank you very much for choosing our hotel, and for taking time to submit your review. We are very grateful for your feedback, as each review gives us the opportunity to improve our guest experience.To that end, there were several issues you raised in your review that were very concerning to me, and I would like to offer my deepest apologies for this unacceptable experience you had with us. Firstly, that you were not offered a cafe reservation as a hotel guest isinexcusable. I will follow up with my staff to get to the bottom of this, and we will be conducting a thorough review of our front desk policies to ensure that this does not happen again. Secondly, I am so sorry to hear that you did not have a good experience in the cafe. I will be talking with our Food and Beverage Manager to ensure that we do better at checking with guest while they are here so we can ensure their comfort and happiness. Thank you very much for your time, and for allowing us the opportunity to correct our mistakes. Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Katie, Gestion de l’hôtel
Hello Keely,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Katie, Gestion de l’hôtel
Hello Lauren,Thank you for your review. We’re so glad to see you enjoyed your stay, and we hope to welcome you back again soon.Sincerely,Katie SellersGeneral ManagerOutlook Inn
