Note fondée sur 364 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Enrique,Thank you so much for your perfect rating! We're thrilled that you had such a positive experience with us. It means a lot to know that we were able to meet your expectations and provide you with a great stay. We look forward to welcoming you back again soon!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Julie,Thank you for your perfect rating! It’s fantastic to know you had a wonderful stay with us. We strive to make every guest experience exceptional, and your positive feedback confirms we're on the right track. If there's anything specific you enjoyed or anything we can improve, please let us know. Looking forward to your next visit!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Ashley, Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 13 août 2024 sur Expedia
Had a great stay. Breakfast was pancakes and sausage patties with cool options of hard boiled eggs, cereal, toast, english muffins and fruit. Staff were excellent and room was clean. The beds were comfortable. Pool and hot tub were enjoyed by all.
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Management | 7158797007, Gestion de l’hôtel
Dear Jennifer,We’re so glad to hear you had a great stay! It’s wonderful to know you enjoyed our breakfast options, including the pancakes, sausage patties, and other selections. We're thrilled that our team made a positive impression and that you found your room clean and comfortable. It’s great to hear you and your family enjoyed the pool and hot tub. We can’t wait to welcome you back for another enjoyable stay!
par un voyageur
Not a great experience.
Publié le 9 août 2024 sur HotelsDid the pre check in on line.
Gave credit card info and photo id.
Provided everything .
I had forgotten my wallet at home.
So the hotel did not honor non the online registration and did not want to give me a room.
They made my wife give her info, a credit card and photo id.
When we checked, both cards were charged for the full price of the room.
We were told it is going to take up to a month to correct this little glitch.
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist | 7158797007, Gestion de l’hôtel
Hi Mark,Thank you for sharing your experience. We understand how frustrating it must have been to face difficulties upon arrival, especially after completing the online check-in process. However, for security and verification reasons, we require the physical presentation of a photo ID and a credit card at check-in, which is a standard policy to protect our guests. While we regret the inconvenience of the duplicate charge we appreciate your patience as we follow the necessary steps to correct this. We value your feedback and your understanding in this matter.
par un voyageur
Highly recommend
Publié le 6 août 2024 sur HotelsSuch a family friendly hotel...thoroughly enjoyed our stay and room was spacious. Had everything that we needed or would look for in a hotel.
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Guest, Thank you for your fantastic review! We're thrilled to hear that you had such a great experience with us and that our hotel met all your needs. It's wonderful to know that our family-friendly atmosphere and spacious rooms made your stay enjoyable. We appreciate your high recommendation and hope to welcome you and your family back for another memorable visit!
par un voyageur
Country Jam Fun!
Publié le 26 juill. 2024 sur HotelsThe staff here are amazing and so nice and accommodating.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Guest Relations Specialist | 7158797007, Gestion de l’hôtel
Hi Carrie,Thank you so much for your kind words about our staff. We’re thrilled to hear that their efforts to make your stay comfortable and enjoyable stood out to you. Our team works diligently to ensure each guest feels welcomed and valued, and it’s rewarding to know their dedication made a positive impact on your experience. We look forward to the opportunity to welcome you back in the future and provide you with the same level of exceptional service.
par un voyageur de Annandale
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Guest Relations Specialist | 7158797007, Gestion de l’hôtel
Hi Lisa,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Guest Relations Specialist | 7158797007, Gestion de l’hôtel
Hi Paige,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Average hotel. Not great but acceptable. Staff is very nice. Breakfast was poor, decided to get it somewhere else.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Guest Relations Management | 7158797007, Gestion de l’hôtel
Dear Emily,Thank you for sharing your feedback with us! We're delighted to hear that our staff made a positive impression on you with their friendliness. While we're sorry that our breakfast offerings didn't meet your expectations, your comments help us see where we can improve. We aim to provide a comfortable and welcoming experience, and we're glad you found your stay acceptable. We hope to have the opportunity to serve you again and offer an even better experience next time.
