Note fondée sur 304 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,6 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2019 sur Expedia
A simple request.....a room on the first floor....way too complicated for thé girl at thé reception as they already assigned us a room on second.....She could not !!! Damned....the motel was EMPTY !! That place really need an update, cleaning and care,,,let’s start by serving warm coffee in the morning.......
Commentaires de Gestion de l’hôtel
8 août 2019 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
First of all, we apologize for not lapse from our end to misunderstand your request for the room of your choice.
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.
Sincerely,
Hotel Manager
par un voyageur
Publié le 26 avr. 2019 sur Expedia
.Veuillez ajouter plus d’information à votre évaluation. (Minimum de 50 caractères)
Commentaires de Gestion de l’hôtel
11 juin 2019 par MK, Gestion de l’hôtel
We cannot understand please respond in English
par un voyageur de Knoxville
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par gp, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value yourinput and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize forthe issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, andregretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinelyappreciated.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
All good
Commentaires de Gestion de l’hôtel
13 sept. 2024 par hp, Gestion de l’hôtel
On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of ourguests with the level of service that you described you received during your stay and I will certainly make sure Iacknowledge the entire staff for their efforts. We hope that you have an opportunity to visit us again soon and if thereis anything I can do personally to assist with a return visit, please do not hesitate to contact me. Thank you for takingthe time to share your positive experience with us!
par un voyageur
Publié le 27 août 2024 sur Expedia
Not much available in the way of dining except McDonald's, Taco Bell, and Burger King
Commentaires de Gestion de l’hôtel
4 sept. 2024 par hp, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us.
par un voyageur
Publié le 18 août 2024 sur Expedia
Front desk check in person was nice.
Rooms are half clean. There is roaches in the rooms..1 room had so many that my family had to be moved. We considered checking right back out but there wasn't another available hotel near by. Thank God it was only 1 night. Outside the rooms had hug ass spider webs and spiders. NEVER EVER AGAIN!!!
Commentaires de Gestion de l’hôtel
19 août 2024 par gp, Gestion de l’hôtel
Thank you for sharing your experience with us. We sincerely apologize for the unacceptable conditions you encountered during your stay. While we’re glad to hear that our front desk staff was kind, the issues with cleanliness, pests, and the overall condition of the rooms are far below the standards we strive to maintain.We understand how distressing this must have been for you and your family, and we are truly sorry for the inconvenience you faced. Please know that we are addressing these problems immediately with our housekeeping and pest control teams to ensure this does not happen again. We hope you’ll consider giving us another chance in the future to provide you with the stay you deserve."
par un voyageur
Publié le 16 août 2024 sur Expedia
It was bad but definitely worth the price
Commentaires de Gestion de l’hôtel
19 août 2024 par g, Gestion de l’hôtel
Thank you for sharing your thoughts with us. While we’re glad to hear that you found the price to be worth it, we’re sorry that your experience didn’t fully meet your expectations. We always strive to provide better value, and your feedback helps us know where we need to improve.If there are specific areas you think we could enhance, we’d appreciate hearing more from you. We hope you’ll consider giving us another chance to provide you with a better experience in the future."
par un voyageur
Publié le 12 août 2024 sur Expedia
Roaches,mold in bathroom i didnt take a shower,
Floors dirty with roaches,u didnt sleep all night,
I wasn't comfortable
Commentaires de Gestion de l’hôtel
12 août 2024 par gp, Gestion de l’hôtel
Thank you for bringing these issues to our attention. We deeply apologize for the unacceptable conditions you encountered during your stay. The presence of roaches, mold, and a lack of cleanliness are far below the standards we strive to maintain, and we're truly sorry for the discomfort and inconvenience you experienced.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par hp, Gestion de l’hôtel
Thank you for Americas Best Value Inn during your last visit to Edenton. It was a pleasure to have you at ourhotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, We were truly humbledby your gracious comments regarding our hotel service team. At choch house Inn we believe that service should beprovided from the heart and with only one purpose in mind, to create memorable moments for you and the ones youlove. We can’t wait to welcome you back again in the near future.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par gp, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations. We strive to provide a better experience for all our guests, and your comments are invaluable in helping us identify areas for improvement.
