Note fondée sur 509 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
R
Commentaires de Gestion de l’hôtel
7 oct. 2024 par A, Gestion de l’hôtel
We are happy you enjoyed your stay and looking forward to seeing you again.
par un voyageur de whitestone
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par A, Gestion de l’hôtel
Hi Cynthia, we are happy you enjoyed your stay with us and hope to see you again in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
We had high hopes for the Edgar based on the hotel website, but were sorely disappointed. The bed was the most uncomfortable we’ve ever slept in on all of our travels. Our backs were killing us by morning. The bathroom was an odd mix of new and old. The countertop was a beautiful new quartz with tons of room for all of our toiletries. The shower was old and outdated. The ceiling tiles were disgustingly stained. The plugs were so worn that nothing would stay plugged in; I had to dry my hair in the bedroom. The sink stopper didn’t work. The front desk staff weren’t overly friendly. For some reason, the onsite restaurant was not open the night we stayed. We were looking forward to sleeping in, but were awakened before 7am by loud banging and backup horns; it might have been garbage pickup or deliveries at the adjacent grocery store. Note, there is no elevator but we knew that ahead of time. Do yourself a favor and stay elsewhere. The website doesn’t live up to reality.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Edgar Hotel, Gestion de l’hôtel
Hi Dawn, thank you for taking the time to share your feedback about your recent stay at The Edgar. I genuinely apologize for the experience you had, as it’s clear we did not meet your expectations.I’m sorry to hear that the bed was uncomfortable and that you faced issues with the bathroom facilities. Your comments about the shower and the ceiling tiles have been noted, and I assure you we will address these concerns with our maintenance team. I understand how frustrating it must have been to deal with the electrical outlets and the sink stopper as well.I’m also disappointed to hear that our front desk staff didn’t provide the level of service you deserved. We strive to create a welcoming atmosphere for all our guests, and I regret that we fell short during your visit.Thank you for bringing these matters to our attention.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Edgar Hotel, Gestion de l’hôtel
Thank you for your review. It was a pleasure having you stay with us, and we look forward to welcoming you back. If there’s anything more, we can do for you in the future, please let us know. Thanks again for choosing us!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Edgar Hotel, Gestion de l’hôtel
Thank you for your review. It was a pleasure having you stay with us, and we look forward to welcoming you back. If there’s anything more, we can do for you in the future, please let us know. Thanks again for choosing us!
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par The Edgar Hotel, Gestion de l’hôtel
We truly apprciate your feedback! Thank you
par un voyageur de Roslindale
Publié le 17 août 2024 sur Expedia
Entrance room to the hotel was a little bland; otherwise rooms are good. Located 15mn by walk from downtown.
Commentaires de Gestion de l’hôtel
18 août 2024 par The Edgar Hotel, Gestion de l’hôtel
Thank you for your feedback! We're pleased you enjoyed the rooms. We'll take your suggestion about the entrance room into consideration as we are set to undergo construction this coming fall. We hope you had a great time exploring downtown, and we look forward to welcoming you back!
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par The Edgar Hotel, Gestion de l’hôtel
Thank you for your review. It was a pleasure having you stay with us, and we look forward to welcoming you back. If there’s anything more, we can do for you in the future, please let us know. Thanks again for choosing us!
par un voyageur de ARLINGTON
Publié le 7 août 2024
N/A
Commentaires de Gestion de l’hôtel
8 août 2024 par Edgar Hotel, Gestion de l’hôtel
Hi Kate, Thank you for taking the time to give us your rating. Hope you enjoyed your say at The Edgar Hotel. We hope to see you soon!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Edgar Hotel, Gestion de l’hôtel
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with us. Have a great day!
