Ratings based on 773 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 2, 2024
Comment from Hotel Management
Dec. 2, 2024 by GM, Hotel Management
Hello Traci, Thank you for your positive feedback! We're thrilled to hear that you had a good experience with us. We always strive to improve, so if you have any suggestions on how we can make your next experience even better, please don't hesitate to share. We look forward to serving you again!
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by GM, Hotel Management
Hello Khemrajie, Thank you so much for your thoughtful review! We’re thrilled to hear that you had a positive experience and appreciated the quality of our product/service. We apologize for the minor issue you encountered if you inform us, we will take care of it to get 5/5. Your feedback is invaluable, and we’re continuously working to improve. We look forward to serving you again soon!
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by GM, Hotel Management
Hello Sondra, Thanks for taking time to rate us about your stay with us. Sorry that we are not meet your expecation but if you let us know where we miss it or if you inform us during your stay we try to fix the issue what you had and make your stay enjoyable. During next visit please let us know our front desk and they will try their level best to take care of that. Have a nice day.
by A traveller
Posted Sep. 23, 2024 on Expedia
Comment from Hotel Management
Sep. 23, 2024 by GM, Hotel Management
Hello Lurian, Sorry to hear that its terrible. But we know that you will do this due to you stay in room for 3 hrs and also use room and bathroom too. Than you complain about room than also we offer room move but you refuse it. Its not the room issue but we refuse to refund it due to you use room for 3 hrs. Have a nice day
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by GM, Hotel Management
Hello Eliseo, Thanks for rating us about your stay with us. We are happy that you enjoyed your stay with us. If you mentioned little bit in review that what you like and where we need to improve than it will help us to keep our work to make guest happy. Have a nice day.
by A traveller
Posted Sep. 21, 2024 on Expedia
Bad experience, extremely dirty and run down
Comment from Hotel Management
Sep. 21, 2024 by GM, Hotel Management
Sorry for bad experience. We know that you didn't like the security deposit policy but it already mentioned online. Policy applicable to each and every guest for incidental.
by A traveller
Cool
Posted Sep. 19, 2024 on HotelsIt waS cool
by A traveller
Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 16, 2024 by GM, Hotel Management
Sorry that we not make your stay enjoyable with us. You never mentioned any issue during your stay with us. We know that you didn't like our security deposit policy. But we inform you that its mentioned online already. We also inform you that we security deposit policy due to some people don't respect policies like non smoking etc.
by A traveller
Posted Sep. 15, 2024 on Expedia
it is not in a good area and as soon as you drove up to the hotel you had an idea that it may not be so nice just because of all the dead shrubery in pots. The front desk area was clean and the staff very nice but from there on the place was so dirty. Room smelled strongly of pee and their was hair on the floor and fingerprints everywhere. We had to leave. No way I could have slept there. They were very polite when I said we were leaving and since I booked thru expedia I needed to talk with them about refund. Ive been trying to reach expedia but only get a phone bot who had been no help.
Comment from Hotel Management
Sep. 16, 2024 by GM, Hotel Management
Sorry to hear about issue you had it. We came to front desk and inform that we don't want to stay so our front desk offer you room move but you said that our plan is changed that's why our front desk agent inform you to contact Expedia due to its prepaid reservation and only they will refund you money. We already refund you security deposit right away as soon as you leave property.
by A traveller
Posted Sep. 15, 2024 on Expedia
Comment from Hotel Management
Sep. 16, 2024 by GM, Hotel Management
Hello Vernon, Thanks for taking time to rate about your stay with us. We are really happy that you enjoyed your stay with us. If you mention little bit that where we are good and if you face any issue where we need to take care of it than it will help us to improve for our future guest. See you again during your next visit in town.
