Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 déc. 2024 sur HomeAway
par un voyageur
Wonderful location
Publié le 25 nov. 2024 sur HomeAwaypar un voyageur
Overall disappointed and still waiting.
Publié le 8 sept. 2024 sur HomeAwayThere were 11 of us; my husband, me our 3 adult children their spouses, and 3 grand children. We specifically chose this property for the 5 bedrooms and 3 full baths. The day we arrived, we were notified one of the bathrooms didn’t work and that the owner didn’t want to “cancel” on us so they never called. No notice, no choice to look elsewhere, and we paid quite a bit more for a 3 bathroom house. It was an inconvenience to say the least. I’ve left 2 messages for the owner requesting a call and assured we would hear from them. It’s been a week and nothing. We own a VRBO and would never handle a situation this way. A credit back for lack of a bathroom would have been offered from day 1 for our guests. I hate to leave a bad review on properties as I know owners work hard to accommodate, not the case here. The property was a bit run down and hardly no supplies for guests. We do not recommend this property and very disappointed with the owners lack of response.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your experience did not meet expectations, and we completely understand how frustrating the situation must have been for you and your family.
We sincerely apologize for the bathroom issue during your stay. While we opted not to cancel your reservation, we regret that we weren't able to provide advance notice or offer an alternative solution before your arrival. We also apologize for the delayed response to your messages—this is certainly not the level of communication we aim for. Regarding the condition of the property and supplies, we will take your comments into account to ensure improvements are made for future guests. We truly value feedback like yours, as it helps us better serve our guests. Should you wish to discuss this further, please don’t hesitate to reach out to us. We’re always available to assist.
par un voyageur
Publié le 17 août 2024 sur HomeAway
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
It was fine
Publié le 31 juill. 2024 sur HomeAwaypar un voyageur de St Neots Cambs
Great weekend with the ladies
Publié le 21 avr. 2024 sur HomeAwayEight ladies for the weekend = laughs giggles and music! Great property very comfortable lots of space. Lots of crockery etc. Enormous fridge freezer for those bottles of fizz. Fantastic
par un voyageur
Wonderful Family Holiday In A Perfect Property
Publié le 9 avr. 2024 sur HomeAwayMy family (8 adults & 3 children) had a truly delightful stay at the Lochside House.
While there were a few minor queries, they were swiftly resolved by the extremely helpful property manager.
We, honestly, couldn't have had a better place to stay & would thoroughly recommend this location to anyone considering renting the property.
par un voyageur
Good space for large group
Publié le 12 oct. 2023 sur HomeAwayThis house was a great, quiet location for our group of 9. There was ample common space to hang out and the kitchen was well stocked for our needs. It is obviously an older building, but we had hoped for a cleaner space. There were some water damage and insect issues which were communicated to the property manager. Overall, it was a fine place to stay if you are spending most of your time exploring the great city of Edinburgh.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave feedback. We are glad this property suited your needs and that you enjoyed exploring Edinburgh. We are however sorry to hear that the cleanliness was not of the standard we expect of our team - please be assured we will forward this on to the Property Management team and ask that improvements are made. The Property Management team are also working on renovations at the house this coming week. We hope to welcome you to Edinburgh again soon.
par un voyageur
Review
Publié le 8 oct. 2023 sur HomeAwayAmazing location. Heart of the city yet you feel like you are in the countryside. Lovely communal space. The large glass windows out to the private garden are amazing. However parts of the property are a little tired and could do with a refresh.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and time away from the city centre. Thank you for your feedback on where the property can be improved - various maintenance work is being carried out this week to make improvements. We hope to welcome you again soon!
